Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
Meh!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was supposed to be sold to me in excellent condition; however, I had to have my cousin to jimmy-rig the back so that i could use the dryer. It does dry bery well. Its not yhe product it was the service or lack there of.
I would recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, ElleP. Your review is much appreciated, and we're here to assist you.
We would like to inquire further about your product to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145229445, to help our team pull up your information.
Have a great day.
^Chrystel
Hate dryer and washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don’t like the feature of sensing when my clothes are dry. If I don’t use the app for time dry my clothes won’t completely dry. I had to learn the hard way, leaving my clothes in the dryer overnight only to find out that they gotten mildewed
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how disappointing it is to have a dryer that is not drying, LoveT. We're here to assist.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link has another resource for the unit's cycles, settings, features, error code guide, running a vent blockage test, and cleaning the dryer. The second link is a video you may watch from start to finish.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of the Samsung dryer to get the best results.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150155051 to help our team pull up your information when you message us.
Thank you.
-Angelica
Do Not Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is the absolute worst. I got my first unit and the drying times were outrageous, 3 hours for a load of towels, 2 hours for clothing. Best Buy exchanged the unit for another, same result. Buy anything else this dryer is terrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to ensure your dryer combo set always functions at its best, Dan1923. Let's help you.
We recommend following the resources below to rectify your dryer's drying performance. Please browse the hyperlink and watch the embedded video (See hyperlink "clean the lint filter") for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1149978912, to help our team locate your information when you message us.
Have a great day.
-John
Do Not Waste Your Money and Time
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer doesn’t dry properly. It has a sensor dry and stops drying when its senses your clothes are dry. But don’t be fooled. If you put a quilt in there and it gets wrapped up in a ball it’ll stop drying and when you take it out and unroll it it’s still wet and you have to constant keep untangling it and starting drying over again. Not to mention the the terrible dryer sound everytime the load finishes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the importance of a working dryer in your home, Mercy. Let's get this taken care of.
Please refer to the resources below to rectify your dryer's concerns. Please click the links and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
For details on how to improve the efficiency of the performance of your dryer, untangle items before inserting them into the dryer; see pages 37 and 42 of the dryer's manual. And how to turn on or off the melody of the cycle completion, turn to page 51 :
https://downloadcenter.samsung.com/content/UM/202410/20241015032053189/DC68-03784S-04_IB_DV7000_EN_MES_240910.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615402, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible dryer waste of money was good for 1yr would dry my clothes and keep over heating cleaned the vents but still the same waste of money
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Eddy,
We understand your disappointment with not having the best experience with your dryer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1151355286) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings need to be tweaked, sometimes doesn’t dry very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
Thank you for your insight about the Samsung dryer. We are saddened that the Samsung dryer's setting does not up to your standards, and we apologize for the inconvenience since the dryer does not dry the laundry well.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
It indicates an article about clothes not drying after using the Samsung dryer.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144906050.
^Rainly
- Cons mentioned:Installation
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave so much trouble in installing the product. Brought the damaged product and kept in garage. After 1month brought the new one but hasn’t installed it. After 15 days came and installed it. Poor service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your new dryer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144982882), which will help our team pull up your information.
Have a great day.
Melardo
- Cons mentioned:Power cord
no power cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointing no power cord send all this money to not get a power cord but have to make sure to buy the right one for your model...they don't make it very clear at all that the power cord isn't included which makes no sense
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating this must be. Let us see what we can do to fix this dilemma. I have attached a link to the user manual for this unit with information on what is needed for installation starting on page 13 (https://bit.ly/3FGxhrJ). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090949) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don't do it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, is giving me issues. Doesn't finish any of the cycle. Best Buy doesn't fix it, Samsung doesn't fix it, and I had to call another company from Samsung to come and check it out, and they still haven't fixed it. It's a hassle and a waste of time. Its being about 3 months. Not to mention I was waiting for it to arrive for more that 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how inconvenient it is to deal with how your dryer performs, AnielkaH. Let us help.
Below is the link to troubleshoot the unit if the cycle ends quickly. The link also has another resource to check if the dryer has an error code and a video you may watch from beginning to end.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147812684) to help our team pull up your information when you message us.
Thank you.
-Angelica
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been nothing but problems shut down after 2 min when setting is set. Changed it out after 2 days purchase same issue with the 2nd unit. Geek squad came out and said it need a part? This product need a part with after a few use and it’s the 2nd one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
- Pros mentioned:Capacity, Overall performance
Loce it
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought it several years ago it's still running great I love it I can fit so much more clothes in it so many more settings and it dries entirely every time just remember to clean out the lunch after every use but that's well worth the trade off
I would recommend this to a friend Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few weeks ago to replace a Maytag. The only cycle that lets you choose temperature and length of time is Timed Dry option. All other cycles are preset and cannot be changed. Also was told it was a stainless steel drum and it's plastic. Will go back to Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. Please know that your concerns do not go unnoticed and we utilize this information to make changes when and where we can.
Thank you for choosing Samsung. ^Nic
Not so Smart
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with this dryer versus the older ones is the most crucial one and that being that if the dryer leaves behind damped clothes it still tells itself that the load is dry. Because of this you end of not being able to run that some load for longer than 7 or 8 minutes. It’s ridiculous. The older dryers let you run the load until everything is dry but not the “smart” overpriced one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your perspective on this. Let's boost the dryer's drying capabilities, JerushaC.
To help elevate the dryer's drying performance, we highly recommend browsing and following through the troubleshooting guide below. It includes a YouTube video and hyperlinks.
The clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147512254, to help our team pull up your information.
Have a great day!
^Chrystel
Go get an LG, save hours, and get things dry.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible dryer...it takes so long to dry the basic sheets or towels. Combine that with a super slow wash speed and it takes over 3 hours for one load to get done. I'm getting rid of it and switching to LG which is easier to use, faster, and overall a better piece of equipment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your dryer, JasonM. Let us help you.
To fix your dryer, please click the link below, hover your mouse over the hyperlinks and watch the instructional video for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615653, to help our team pull up your information when you message us.
Have a great day.
-John
Bad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with inability to dry properly. Best Buy was quick to switch out for different machine but have same issue. Finally had to disconnect the hose for steam cleaner which was why we went with this model but still takes at least as long if not longer than my 15 yr old Whirlpool. Very bad choice for our household.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fran,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147911591) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Got scammed by delivery and installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled me 4 different times in three weeks to do the installation. They dropped off the washer and dryer and left. I had to pay one delivery guy extra money just for him to finally finish it. I felt cheated and scammed. They had to reschedule everytime because they did not have the right electrical plug with them. Even after talking to scheduler that out it on the order to bring the plug. They did not and I hadn’t pay out of my pocket for some delivery guy to go grab and plug and had to tip him big for the work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can imagine your disappointment about the rescheduled services, and we appreciate your patience in this matter. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry in one cycle. Requires a second cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FB22,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144184394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the matching washer was the awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ccamp,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchased in the spring of 2022 and just two years later I’m having issues with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Your disappointment with the dryer is valid. Let's take care of this.
We would personally want to speak with you to gather more information about the dryer so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550279, to help our team pull up your information.
Have a great day!
^Chrystel
Broken sensor when delivered “new”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this from Best Buy- and the dryer keeps shutting off early before everything is dry. Something is wrong with the sensor now we have to go through Samsung since Best Buy won’t assist with repairing since they were out of stock and wouldn’t replace even though it was within the 15 days to report a issue… then wouldn’t allow to wait till the item was back in stock so it would match our washer.
No, I would not recommend this to a friend