Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Meh!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer was supposed to be sold to me in excellent condition; however, I had to have my cousin to jimmy-rig the back so that i could use the dryer. It does dry bery well. Its not yhe product it was the service or lack there of.
I would recommend this to a friendBrand response from Samsung
Posted .It's great to hear from you, ElleP. Your review is much appreciated, and we're here to assist you.
We would like to inquire further about your product to determine how we can help you better.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145229445, to help our team pull up your information.
Have a great day.
^Chrystel
Never again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has been nothing but problems shut down after 2 min when setting is set. Changed it out after 2 days purchase same issue with the 2nd unit. Geek squad came out and said it need a part? This product need a part with after a few use and it’s the 2nd one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Decent
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Settings need to be tweaked, sometimes doesn’t dry very well.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nikki,
Thank you for your insight about the Samsung dryer. We are saddened that the Samsung dryer's setting does not up to your standards, and we apologize for the inconvenience since the dryer does not dry the laundry well.
I highly suggest checking this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/
It indicates an article about clothes not drying after using the Samsung dryer.
We appreciate all observation that helps us understand how to improve our products and services.
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, you can use this reference number 1144906050.
^Rainly
Don't do it.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unfortunately, is giving me issues. Doesn't finish any of the cycle. Best Buy doesn't fix it, Samsung doesn't fix it, and I had to call another company from Samsung to come and check it out, and they still haven't fixed it. It's a hassle and a waste of time. Its being about 3 months. Not to mention I was waiting for it to arrive for more that 2 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how inconvenient it is to deal with how your dryer performs, AnielkaH. Let us help.
Below is the link to troubleshoot the unit if the cycle ends quickly. The link also has another resource to check if the dryer has an error code and a video you may watch from beginning to end.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147812684) to help our team pull up your information when you message us.
Thank you.
-Angelica
Needs multiple cycles to dry….
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This doesn’t dry the first time….it takes multiple cycles. We have called and they say make sure vent is clean - the vent is brand new. I do not recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TDev14, we understand the importance of a working dryer in your home. Let's get this taken care of.
Here's a link to help you figure out why your clothes are not dry after using the dryer. Please select the option that most closely matches your experience, check for any embedded words along the steps, and watch the video completely.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150420701) to help our team pull up your information.
Have a great day.
^Camille
Not so Smart
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Problem with this dryer versus the older ones is the most crucial one and that being that if the dryer leaves behind damped clothes it still tells itself that the load is dry. Because of this you end of not being able to run that some load for longer than 7 or 8 minutes. It’s ridiculous. The older dryers let you run the load until everything is dry but not the “smart” overpriced one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your perspective on this. Let's boost the dryer's drying capabilities, JerushaC.
To help elevate the dryer's drying performance, we highly recommend browsing and following through the troubleshooting guide below. It includes a YouTube video and hyperlinks.
The clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147512254, to help our team pull up your information.
Have a great day!
^Chrystel
Go get an LG, save hours, and get things dry.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a horrible dryer...it takes so long to dry the basic sheets or towels. Combine that with a super slow wash speed and it takes over 3 hours for one load to get done. I'm getting rid of it and switching to LG which is easier to use, faster, and overall a better piece of equipment.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We care about the betterment of your dryer, JasonM. Let us help you.
To fix your dryer, please click the link below, hover your mouse over the hyperlinks and watch the instructional video for tips.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147615653, to help our team pull up your information when you message us.
Have a great day.
-John
Bad choice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very disappointed with inability to dry properly. Best Buy was quick to switch out for different machine but have same issue. Finally had to disconnect the hose for steam cleaner which was why we went with this model but still takes at least as long if not longer than my 15 yr old Whirlpool. Very bad choice for our household.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Fran,
We know how important it is to have a reliable appliance at home. Let us help you with your dryer.
Here is a link for troubleshooting steps for your dryer that doesn't dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147911591) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Gave so much trouble in installing the product. Brought the damaged product and kept in garage. After 1month brought the new one but hasn’t installed it. After 15 days came and installed it. Poor service
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There.
Thank you for your review. We appreciate your review of the experience with your new dryer.
It would be awesome if you could give us just a few more details, and we would like to see how we could assist.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144982882), which will help our team pull up your information.
Have a great day.
Melardo
Trash - avoid this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Definitely do not recommend. I’ve had this for less than 5 months and it’s broke (mind you I’ve probably done 2-3 loads a week max). Makes a great space filler if you have extra space and you want junk sitting around!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Bryan L,
It’s completely understandable to feel frustrated when something you’ve relied on doesn’t hold up the way you expected. We would greatly appreciate the opportunity to speak with you directly to gain a more detailed understanding of your experience. This will allow us to thoroughly assess the situation and explore the most appropriate steps we can take to assist you with your home appliance.
Please don’t hesitate to reach out to us through any of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1149283941 to help our team pull up your information.
Leo
Poor service
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Poor service repair. Not informed at time of purchase they did not service the Samsung Smart Electric Dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PhyllisW,
We want to inquire more about what transpires with the dryer and, and we would like to assist as soon as possible.
We suggest contacting us via the options below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
no power cord
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.very disappointing no power cord send all this money to not get a power cord but have to make sure to buy the right one for your model...they don't make it very clear at all that the power cord isn't included which makes no sense
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating this must be. Let us see what we can do to fix this dilemma. I have attached a link to the user manual for this unit with information on what is needed for installation starting on page 13 (https://bit.ly/3FGxhrJ). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144090949) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this a few weeks ago to replace a Maytag. The only cycle that lets you choose temperature and length of time is Timed Dry option. All other cycles are preset and cannot be changed. Also was told it was a stainless steel drum and it's plastic. Will go back to Maytag next time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there! We definitely appreciate you bringing this to our attention. We certainly will use this information to help us in our ever-continuing efforts to improve the overall customer experience for everyone. Please know that your concerns do not go unnoticed and we utilize this information to make changes when and where we can.
Thank you for choosing Samsung. ^Nic
Disappointed
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. Purchased in the spring of 2022 and just two years later I’m having issues with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Your disappointment with the dryer is valid. Let's take care of this.
We would personally want to speak with you to gather more information about the dryer so we can better assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147550279, to help our team pull up your information.
Have a great day!
^Chrystel
Got scammed by delivery and installation.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They rescheduled me 4 different times in three weeks to do the installation. They dropped off the washer and dryer and left. I had to pay one delivery guy extra money just for him to finally finish it. I felt cheated and scammed. They had to reschedule everytime because they did not have the right electrical plug with them. Even after talking to scheduler that out it on the order to bring the plug. They did not and I hadn’t pay out of my pocket for some delivery guy to go grab and plug and had to tip him big for the work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We can imagine your disappointment about the rescheduled services, and we appreciate your patience in this matter. We are here to help.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
So so
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesn't dry in one cycle. Requires a second cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi FB22,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144184394
Thank you for choosing Samsung. Have a great day.
-Trisha-
Cheaply made
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Returned because the matching washer was the awful
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Ccamp,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Chrystel
Broken sensor when delivered “new”
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We just got this from Best Buy- and the dryer keeps shutting off early before everything is dry. Something is wrong with the sensor now we have to go through Samsung since Best Buy won’t assist with repairing since they were out of stock and wouldn’t replace even though it was within the 15 days to report a issue… then wouldn’t allow to wait till the item was back in stock so it would match our washer.
No, I would not recommend this to a friendLonger dry time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer is not so great. Takes longer to dry clothes. Most of the time had to repeat it twice at 1hr each time. Dryer is fancy but not effective when it comes to drying
No, I would not recommend this to a friendIssues drying
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only have had a few months already having issues with the dryer, drying my clothes completely.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert M,
It's frustrating to find that your dryer isn't completely drying your clothes after only a few months. We love to help you out.
There are several reasons why clothes aren't dry after a cycle with your dryer model and I have listed the three main ones below.
1. Dryer has no heat
2. Dryer is not hot enough
3. Dryer cycle ends too quickly
I have shared a Samsung link below that includes the three main reasons mentioned and you can select the closest reason why your clothes aren't dry after a cycle.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Each category has steps that will guide you through. Each category also has hyperlinks like "error code guide for dryers" that you can visit for additional help.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147362408 to help our team pull up your information.
Leo