Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Samsung Junk!!!! Stay away!!!!
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy Samsung! Appliance warranty not covered waiting 3 months get it fixed thru Samsung! Stay away!!! Don’t buy their junk!!!! I’m buying the parts to fix it after waiting 3 months for a repair that is warranted!!!!! Very Sad Company!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertC,
We understand the frustration about your overall experience with the dryer.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Effecient & nice
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very modern & slim clean look. Works very well. Expected the normal wash & dry time to be shorter but beside that it gets the job done. Love it a lot !
I would recommend this to a friendUnhappy customer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was very happy customer at first..but now i go to hook up dryer and to find out it doesn't come with power plug especially after spending the money for the dryer..now i have to search to find plug which is not easy so im usually a happy customer with samsung but not now..its like but a new car with no battery which makes no sense...totally unhappy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SaulH,
We understand how you feel regarding your dryer. We are here to help you with it.
The power cord is not provided with U.S. electric model dryers. This cord is sold separately. You can get the power cord through your local hardware store or you can visit www.samsungparts.com to order the cord.
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147234435), and it will help our team pull up your information.
^Rodel
Great unit
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Outstanding unit. Very modern, slick and effective. Only thing for next versions would be the have the smart feature turned on from the app as well.
I would recommend this to a friendNever buying Samsung again
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’d give it no stars if I could. It was dead on arrival. We needed to get a redelivery so we switched to an LG product instead. The LG was $100 cheaper and works great. Delivery guy told us it happens often with Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PaulS,
Thank you for choosing Samsung for your dryer needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day,
-Ernest-
Best Buy is terrible
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I’m sure the dryer is great but Best Buy is terrible! Dryer was damaged on arrival and they can’t seem to figure out how to get the replacement here. Best Buy is a joke! Do not buy from them, unless you want to have to talk to India for days.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We understand the disappointment about the dryer's status when delivered.
Please don't hesitate to contact our Best Buy customer service department at (888) 237-8289 for further assistance with the replacement. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Do not buy this.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The steam doesn’t remove wrinkle so it says your clothes are dry when they’re not, but it will not run because it says they’re dry. What a huge, piece of garbage. The plastic, yes plastic, door has a big crack in it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Untruth,
We are glad to know that you are using one of our Samsung dryers. Your satisfaction is our topmost priority and we apologize for the inconvenience of the dryer doesn't meet your expectation about the steam feature.
I highly recommend clicking this link for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+running&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F
You can opt to watch this video for a steam feature guide:
https://www.youtube.com/watch?v=XXcZc5bLI38
or
https://www.youtube.com/watch?v=Jcdlghdk_Mk
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144182394
Thank you for choosing Samsung. Have a great day.
-Trisha-
ok at best
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.does not dry well. Have to run 2-3 times to get cloths dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the performance of your dryer, RichardT. Let's get this taken care of.
We suggest referring to the resources listed below to address your dryer's drying concerns. Please click the hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147578210, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working in less than 6 weeks. The second person I talked to about replacing it was terrible and kept wanting to. Garage me additional fees to fix/replace
No, I would not recommend this to a friendBrand response from Samsung
Posted .TaraC, we know how important it is to have a working dryer. Let us help.
Here is a link to the troubleshooting steps for your dryer that stopped working. Please click on the embedded word and watch the video included.
Samsung dryer turns on but doesn’t start or spin
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance in providing feedback on the customer service you spoke with, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148788540) to help our team pull up your information.
Have a great day.
^Camille
Love the washer - hate the dryer!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is a replacement dryer for one that malfunctioned. I can only use the quick dry and timed dry settings to actually dry clothes. The other settings shut off as soon as it begins to heat. I am so disappointed!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi KLA40,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer shuts off as soon as it begins to heat, there are a lot of factors associated with that. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps: See under HC.
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
You may click the link below for other troubleshooting guides:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support//
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144251188
Thank you for choosing Samsung. Have a great day.
-Trisha-
Samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed i porches this item on November 12 and i received it on December 23 and when i did the purchase on bestbuy they Never told me that i had to buy the Cable cort really disappointed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can definitely understand what you're going through and I am here to help. Here is a link to the user manual with information on the cord needed starting on page 21 (https://bit.ly/3G1JS9W). If you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144046364) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Don’t buy
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t ever buy this dryer, or the washer that goes with it. I am a nurse, and when I just wash four pairs of scrubs and put them in the dryer and pull them out, they are all in twisted and tangled. I have to pull my clothes out, untangle them and put them back in. This is the worst set of washer and dryer I have ever purchased.
No, I would not recommend this to a friendBrand response from Samsung
Posted .TheresaF, let's go ahead and maximize the performance of your dryer.
If your clothes are tangled after using the dryer, this link can help. Please click on the embedded word.
Clothes are tangled
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146029931) to help our team pull up your information.
Have a great day.
^Camille
Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Belt always comes off no matter the load size, a little over a year old.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AlyssaA,
We understand how you feel regarding your dryer. We are here to assist you in any way possible.
We would like to speak to you directly to provide options and see how we can effectively assist you.
Please feel free to get back to us the soonest via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147203021), to help our team pull up your information.
Have a great day!
^Rodel
Poor at drying
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer tries to be smart and sense when items are dry, but it is usually inaccurate. Large items such as blankets, bedding or towels may require multiple cycles to completely dry. It will always stop after a few minutes because it thinks items are dry, but they are not. Get rid of the useless presets and let consumers choose settings like temperature and cycle time and don't let a poor sensor override the settings. Dryer, you had one job.....and you can't even do it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ChristopherM,
We are happy to help you when it comes to the large laundry size.
It is important to fill the drum to about 3/4 full. Do not add items over this level as they need to tumble freely.
I have shared the model's user manual link below. It indicates the cycle chart of your dryer on pages 46-49.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another related link about the best cycles and settings.
https://www.samsung.com/us/support/answer/ANS00051022/
Also, since you have mentioned that the dryer ends after a couple of minutes and the laundry is still wet, your moisture sensors could be dirty. I highly suggest checking the Samsung link below for additional information.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145153141), which will help our team pull up your information.
^Rainly
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry clothes at all on eco dry you have to be sure to turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the effectiveness of your dryer, MariaS. Allow us to take care of this.
The Eco Dry feature reduces power consumption but extends drying time up to three times, depending on temperature and load. For tips, please click the link and hyperlinks and watch the instructional video.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089953, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer didn't even make it 6 months before breaking down. Quality product Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicL, we strive to assist you anytime. We would want to know more information about what's going on with your dryer so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150378845) to help our team pull up your information.
Have a great day.
^Camille
Na
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many options to chose. I’m still trying to figure it all out. I’m very much pleased with the choice I made.
I would recommend this to a friendNot Worth The Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer sheets and thin fabrics get stuck under the plastic inside, under whete the lint tray is. The section that the lint tray slides into is very hard to clean and builds up fast. Sometimes have to run more than one cycle to dry the clothes. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the dryer and its performance can be disappointing, Cici. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 54-55 of the user manual for other recommended actions if the dryer does not heat/dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369814) to help our team pull up your information when you message us.
Thank you.
-Angelica
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out at 13 months. Complete garbage. I wouldn’t recommend unless you want to buy a dryer every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kroc,
We want to inquire more about what transpires with the dryer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Dryer Stopped Working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working after 4months. I am contacting Samsung now to see if an acceptable solution can be found. I will update my review if they are able to fix the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewM,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148369624) to help our team pull up your information when you message us.
Have a great day,
-Ernest-