Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not dry clothes at all on eco dry you have to be sure to turn it off
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are committed to enhancing the effectiveness of your dryer, MariaS. Allow us to take care of this.
The Eco Dry feature reduces power consumption but extends drying time up to three times, depending on temperature and load. For tips, please click the link and hyperlinks and watch the instructional video.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089953, to help our team pull up your information when you message us.
Have a great day.
-John
Drying sensor
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Beautiful dryer but it never dries on the first cycle. We’ve tried different drying options. Even on small loads we have a issue. Dryers sensor isn’t the best
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Samsungdryer,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208248
Thank you for choosing Samsung. Have a great day.
-Trisha-
Not Worth The Money
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer sheets and thin fabrics get stuck under the plastic inside, under whete the lint tray is. The section that the lint tray slides into is very hard to clean and builds up fast. Sometimes have to run more than one cycle to dry the clothes. Wouldn’t recommend.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that your overall experience with the dryer and its performance can be disappointing, Cici. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, and error codes (if any).
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check pages 54-55 of the user manual for other recommended actions if the dryer does not heat/dry or dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have provided the guides for the dryer's cycles, settings, features, and the recommended laundry load size for the dryer, which we suggest also checking.
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147369814) to help our team pull up your information when you message us.
Thank you.
-Angelica
Meh
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It’s ok. The pre programmed dry cycles do not provide enough flexibility. It’s over engineered. All the bells and whistles don’t make it perform any better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Private,
We appreciate you reaching out regarding your inconvenience with our Samsung dryer and we know how important dryers are especially if we are doing our laundry. We apologize for the inconvenience for the alarms. Don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
Set the Alarm Off: See page 52.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE52A5500C/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144358222
Thank you for choosing Samsung. Have a great day.
-Trisha-
Drying time
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I like it. Trying to figure out the best option on drying so it doesn’t take an hour to dry something I would takes 20 minutes.
I would recommend this to a friendNot impressed with Ssmsung dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After a week of usage we are not impressed. Do far we have had to redry almost every load of clothes. Today load of towels have been dried on heavy duty 3 times and still not dry. Not impressed with Samsung so far. Having to adjust my schedule next week gor repairman to come out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are dedicated to improving the efficiency of your dryer, Terry. Allow us to take care of this.
While waiting for your technician appointment, please review the resources to address your dryer's drying concerns. Click the link and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147074977, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer Stopped Working
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped working after 4months. I am contacting Samsung now to see if an acceptable solution can be found. I will update my review if they are able to fix the issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MatthewM,
We would like to assist you further with your concern. Kindly let us know more about the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148369624) to help our team pull up your information when you message us.
Have a great day,
-Ernest-
Terrible dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seriously a terrible dryer. The first one had a bad bearing and was incredibly loud. It didn't dry the clothes AT ALL. The second one (that I exchanged for) makes a rattling sound every 10-15 seconds that is consistent for about 7-10 seconds. You can hear it on the other side of the house. What garbage for the price. I should have stuck with LG. I can't believe this is the crap that Samsung puts out.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jmpickrell,
Thank you for taking the time to leave this review.
Let us help you determine the possible meaning of the rattling noise on the dryer. Please see the link for more details.
Samsung dryer is noisy / Rattling sound
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
What noises your dryer makes and why https://www.youtube.com/watch?v=86vxZamgYwQ&t=11s
Having the dryer properly level can also minimize the vibration or shaking of the unit, causing a rattling noise.
Level the dryer on page 31
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145003100) to help our team pull up your information.
Have a great day.
^Charles
Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer didn't even make it 6 months before breaking down. Quality product Samsung!
No, I would not recommend this to a friendBrand response from Samsung
Posted .NicL, we strive to assist you anytime. We would want to know more information about what's going on with your dryer so that we can offer the assistance you need.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150378845) to help our team pull up your information.
Have a great day.
^Camille
Not reliable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Went out at 13 months. Complete garbage. I wouldn’t recommend unless you want to buy a dryer every year.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kroc,
We want to inquire more about what transpires with the dryer and would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative for further assistance with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Nitroglycerin plant
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Was labeled excellent but found it had been dropped. Made more noise than a dump truck driving through nitroglycerin plant...
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sara,
Thank you for reaching out. We appreciate you letting us know that your Samsung dryer makes more noise. We apologize for the inconvenience this has caused you. It's not the experience we want you to have with one of our products, and we're here to help.
Attached are the links to the troubleshooting guide you can try when your Samsung dryer is noisy.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
https://www.youtube.com/watch?v=86vxZamgYwQ
I've also included a link to our warranty page to learn more about the product's warranty coverage for reference.
https://www.samsung.com/us/support/service/warranty/DVE52A5500W/A3
You may reach out via our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144527884
-Angelica
poor drying
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Takes twice as long to dry clothes & they still came out damp. Tried various pre-settings & timed. Disappointing in drying performance
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
Thank you for your review. We are here to help with your concerns with the dryer.
I have shared a Samsung link below that can help address your concerns about clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide them this number 1144965008 and it will help our team pull up your information.
Leo
Worst dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this dryer zero stars if I could. My clothes are NEVER dry. I have to run it 3 times for one load, even with half a load. If it’s on the sensor dry- it’ll never dry and turns off. If it’s on timed dry with high heat- I have to run it multiple times.
No, I would not recommend this to a friendBrand response from Samsung
Posted .April, let's see how we can improve the performance of your dryer.
We recommend visiting the resources below for steps to take when the dryer does not dry the clothes. Please click the hyperlinks (clean the lint filter and vent blockage test) and watch the full video.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need support in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1145857528, to help our team pull up your information when you message us.
Have a great day.
-John
Do Not Buy This
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible! This dryer has a sensor to determine if the clothes are dry. You cannot bypass this sensor and it will not dry clothes that are still wet when the sensor has determined (in error) that they're dry. We've had it for 2 1/2 months and it does this every load in every mode.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your dryer working as designed and would be just as frustrated. I have attached a troubleshooting guide to your concerns with your dryer not drying your clothes (https://bit.ly/3JMD820). If the issue continues or you have any additional concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144047853) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Noises dryer
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy!!! Sounded like a person moaning. Also did not like the matching washer so changed out both units
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Nant,
Thank you for choosing Samsung for your Appliance needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.samsung.com or one of our partners to explore products that better fit your needs.
Thank you!
-Angelica
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer with washer as a set not individual i got the dryer deliver but the washer got cancelled because they couldn't get it deliver my question why you selling what you dont have now i have dryer yhats still in packed as deliver not been use because dont have a washer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to make a follow-up on the washer you've ordered.
Have a great day.
-John
CUSTOMER SERVICE AT ITS WORST
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This product is the third time is exchange for defects. I was very upset because best buy should have advise me about electric vs gas, I had to pay $135 dollars extra for the exchange. I WILL NEVER BUY AT BEST BUY AGAIN!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand the frustration you're experiencing getting your dryer replaced. To better assist you, don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to inquire about the units exchanged.
Have a great day.
-John
Negative Reviews were right
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was really excited about this washer. I read the reviews and crossed my fingers. Well, less than a year, my washer doesn’t work. It turns on but the dials do not work. Called the geek squad who told me to call Samsung because it has been less than a year. Samsung hasn’t a clue. My advice, DO NOT BUY. But I will update once the technician comes in 1 week. What a
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Southerngirl,
Thank you for your review. We appreciate your opinion on the issue. We are sorry that your experience with the Samsung dryer didn’t quite match your expectations, especially with the control panel issue. Let me share this link to help you with your concern.
Control buttons on the Samsung dryer do not work or respond
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Please reach out with any further comments or suggestions you wish to share using the following options
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144880600) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Doesn’t Dry Clothes All the Way
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Too many safety features on these units that prevent the dryer from getting hot enough to actually dry loads. Wish I would have bought the cheapest and most basic dryer and washer without all the silly high tech safety features. Live and learn!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We can feel the difficulty you're going through with your dryer. Let's get you assisted to the best of our abilities, ShannonB.
In order to rectify the dryer's efficiency, we recommend following the troubleshooting guide below. Also, kindly watch the YouTube video and click on the hyperlinks for additional assistance.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914617, to help our team pull up your information.
Have a great day!
^Chrystel
Rating
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good model excellent reviews very elidant colour and excellenet
I would recommend this to a friend