Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Trash !
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst drier ever leaves lint on everything With less than 50% load full doesnt dry anythi g fullly Called samsung and had tech come out they told me fill it less than 50% and ignored the lint problem and dryness problem and labeled it as customer education.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Kevin,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Dryer not drying clothes: https://www.samsung.com/us/support/troubleshooting/TSG01000999/87/
Clean your Samsung dryer
https://www.samsung.com/us/support/answer/ANS00050526/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number: 1144564155
Thank you for choosing Samsung.
^Ross
Stopped working.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the dryer two months ago and completely stopped working. Called Samsung to send someone to repair but have yet to hear anything.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We appreciate you informing us about the dryer's condition. Let's get you the help you need, Ronnie.
We would personally want to speak with you to give updates about the repair visit. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147548950, to help our team pull up your information.
Have a great day!
^Chrystel
Good function. One concern
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Cleans well. Concerned about recent notifications of fires.
I would recommend this to a friendDon’t buy
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Vent hookup never given when delivered. Also never replaced which was the plan. Had to ask for the extra paid parts as delivery team acted like there was no extras. Process at best buy and calling feedback line is a challenge and still not resolved
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We are happy you posted a review, Mich.
To better assist you with this concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Don't like this dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I don't like this dryer. It takes longer to dry my clothe that the old dryer did.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there notrecommended, I understand how frustrating it can be when your new Samsung Dryer is not performing the best and I would like to offer a helpful guide to resolve your concerns. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143979969. We thank you for choosing Samsung and being a part of our family. ^Brad
Do not buy Samsung dryers
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is sad. Steam doesn’t even get wrinkles out of clothes and the dry detection is no good. It stops before clothes are dry and I’ve had to go through two cycles for clothes to dry causing a high electric bill. Do not buy Samsung anything besides phones.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for taking the time to post a review, LonniM.
Laundry may be damp at the end of a steam cycle; if so, laundry needs to lay flat or be hung to dry or finish drying on a different cycle.
You can also use the wrinkle-prevent cycle on your dryer.
You can check the model's user manual link below about the cycles and operation of this dryer on pages 42-44, and for the best result follow the load size recommendation for each dry cycle on page 48.
https://downloadcenter.samsung.com/content/UM/202108/20210802231712835/DV7000_DC68-03784S-00_EN_MES.pdf
Here's another link for cycles, settings, and features: https://www.samsung.com/us/support/answer/ANS00051022/
The best laundry load size: https://www.samsung.com/us/support/answer/ANS00080262/
I also shared a Samsung link below about clothes that are not dry and wrinkled.
Laundry is tangled or wrinkled after washing.
https://www.samsung.com/us/support/troubleshooting/TSG01218323/
Clothes are not dry after using the dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145162363), which will help our team pull up your information.
^Rainly
Bad company just more concerned about the dollar
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used to be a big fan but Samsung until recently. I am sure most of you reading this are aware of the email that went out from Samsung regarding a defect for their washer and drying. Well they pushed a software update to my washer which broke it
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working dryer and washer, especially if you are doing your laundry during your busy schedule, NathanielE, to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145422682) to help our team pull up your information.
Have a great day.
^Camille
Poor quality
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had for 1.5 years, heating gave out x2. Loved the color but wow...disappointed for sure.
No, I would not recommend this to a friendBad product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly need to dry over and over. Due to clothes not drying in one cycle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello BarbaraV,
We understand that dealing with a dryer not drying can be frustrating. Let us help.
We suggest checking the link below to troubleshoot the dryer that does not heat or dry. The first link also has another resource for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 54 of the user manual for other solutions when the dryer does not heat.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148068663) to help our team pull up your information when you message us.
Thank you.
-Angelica
Absolute disappointment
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So disappointed that i gave my old dryer away to buy this. Every load is a disappointment. My clothes are not dry, no matter what setting i use or change. They are always wrinkled and it does not reduce the dog hair. My 2008 old dryer always worked. Dry, unwrinkled, crisp and clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can certainly understand how frustrating it is when purchasing a new dryer and it does not meet your expectations. I am here to help. I have attached a link to a troubleshooting guide that may help with your concern on your clothes not being dried (https://bit.ly/3IehJNA). If the problem continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144083437) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Best dryer, clothes come out perfect
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased for our new home and love the numerous settings and it dries perfect every time.
I would recommend this to a friendNot what I expected
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Took a very long time to dry clothes had to run two or 3 times
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 3rdtimeacharm, congratulations on your new Samsung Dryer and I realize that you are having concerns with your clothes not coming out dry. I know that is a let down but I would like to give some guidance to make sure that you get the perfect results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143963574. We are happy to welcome you to our Samsung family. ^Brad
DO NOT WASTE YPUR MONEY
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this dryer it hasn’t even been a year and the dryer has gone out already and I know someone who got the same dryer and it’s gone out as well. You’ll regret it please take heed
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Olana,
We would like you to expound more on what's happening with the grilling element of your microwave to determine how we can best assist you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: ttps://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145911878) to help our team gather your information.
Have a great day.
-John
Disappointed
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.My item was damaged upon installation. Had to return
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Not Good
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this item for 3 months, and the heating element has failed.
No, I would not recommend this to a friendBrand response from Samsung
Posted .JakeHarper, having a reliable dryer at home is important. Let's get the help you need.
Here is a guide to help you diagnose if your dryer is not heating. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147877319) to help our team pull up your information.
Have a great day.
^Camille
Not waste your money
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.if you want to use clothes with a pleasant smell after washing, do not buy this dryer once the clothes come out of the washing machine and are put here, this dryer removes all the fragrance of the suavitel and the clean smell for me it is a total loss
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Roineyleon,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it removes all the fragrance and it doesn't smell clean. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000971/ to guide you on the issue.
You can also check this link https://www.samsung.com/us/support/answer/ANS00050526/ for some tips on how to clean your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144292011.
-Noraina
LOST A CUSTOMER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best Buy has some nice stuff, but their policy for deliveries is totally unacceptable. ORDER SOMEWHERE ELSE.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Delivery was horrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was literally one of the worst experiences of my life.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand what you've gone through with the delivery experience of your dryer. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to help you better. They are available 24 hours a day. They can answer your question or transfer you to your local store to give feedback about your overall experience with this purchase.
Have a great day.
-John
Machine Won’t Start - Brand New
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer wouldn’t turn on after install. Wait a week and second dryer comes in, same issue. Stay away from this junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We know your disappointment with the status of the dryer after the installation.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Terrible
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible i wouldn't recommend best buy in dover delaware awful experience and delivering companies are always sick
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille