Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
to a friend
Customers are saying
Customers appreciate the 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ for its excellent drying and overall performance, large capacity, low noise level, and ease of use. Many find the size perfect and value the steam sanitize function and smart connectivity. However, some customers have expressed concerns regarding the lint trap's flimsy netting.
This summary was generated by AI based on customer reviews.
Great...
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would have given 5 stars, the dryer is great, but I almost always need to add extra time to dry my clothes.
I would recommend this to a friendWasher n dryer review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It does the job ……………………………………………………………………………………..
I would recommend this to a friendUpset
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Waited 3weeks then they called day before an extended it for another 3/4 weeks said order was lost
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello LoriannP, your thoughts on your Samsung dryer, along with the delivery timeline and order updates you received, offer meaningful insight for us.
For orders made through Best Buy, their team handles delivery schedules and order updates. Contacting Best Buy with your order number will allow them to review the status and share next steps.
Best Buy can be reached at 888-BEST BUY (888-237-8289).
We appreciate hearing from you and truly value your business.
Rachel
Samsung Care
Does not come with power cord.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just writing a review so that other customers know. The power cord is sold separately! I have not been able to use the dryer yet so I cannot speak on its performance.
I would recommend this to a friendBrand response from Samsung
Posted .Greetings,
To check the availability and compatibility of the power cord, you may contact our Samsung Parts Team at (800) 627-4368. Call any day between Mon - Fri, 9:00 AM - 6:30 PM EST. They can check the availability and compatibility of the parts or accessories you wish to order.
Thank you and have a great day!
-Ricardo
Dryer broke after less than two years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We bought this set less than two years ago. The dryer broke and the electric panel costs around $300. We could potentially pay to fix that and then further have the other panel not work. Essentially our local appliance repair person told us that the dryer is either costing us a further $300-$500 or it’s essentially totaled. After less than two years of regular use for a two person household. I’m feeling pretty disappointed in Best Buy (not that corporations are known for actual customer service) and in Samsung. I wish companies would stand by their products. I wish Best Buy would offer some sort of a credit. I understand that we could have spent a few more hundred dollars for the additional protection but again this makes me doubt Best Buys ability to really just sell quality products and take responsibility when they suck. Lastly- our local appliance repair person told us that modern Samsung models that he sees regularly are having these expensive issues and are essentially not worth it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Bestbuy clients,
We understand how essential it is to have a working dryer in our home since it is one of the most used appliances. We'd love to help you.
To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Not a fan
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Takes far too long to dry the cloths. My electric bill has increased due to the need for multiple cycles. Would not buy again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We understand your disappointment with your dryer. Let us extend our help by providing the details that you need.
Please see the link below for assistance with your dryer, which takes time to complete a cycle. Click on the embedded text for more details.
Dryer cycle takes too long
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151931852) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return this set, they give you only 14 days. Be aware of it. This dryer is absolutely garbage. In the description it sounds that you’re making the best purchase. I was a fool to believe it. When you dry clothes it has a mechanism or sensor to stop the machine when the clothes are dry. But in reality the thick clothes are dampened. Tried to dry again, but the machine stops.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CynthiaR,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, error codes (if any), and a video to watch from start to finish.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check page 55 of the user manual for other recommended actions if the dryer dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Can not adjust heat setting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can only adjust the heat temperature on one setting. If i would of know this i would not have purchased this dryer. Normal, perm a press, beddding, cycles are all on high heat and youdo not have the ability to adjust the temps. There is only one setting where i have the ability to make adjustments to the heat. I don’t recommend this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Acaldwell,
We understand your frustration about your dryer's cycle features. We are here to help.
We would love to speak to you directly so we can further assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146790177) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Difficult situation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dryer (DVE50R5400V/A3) purchased in May 2021 is inoperable. The “cooling” light is always on. No heat. We have been without an operating dryer for over two weeks now. I contacted Samsung for repair on December 30th. What a joke! I’d I knew how difficult it would be to get help from Samsung (or Best Buy for that matter), I would have shopped somewhere else and for a different brand. Terrible experience all the way around.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I definitely understand the frustration of purchasing a dryer and it does not meet your expectations. We are continuously working to improve the quality of our products and your review is vital for that process. We would like to inquire further about the concerns that you are having. Please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144060159) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Doesn’t last long
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Just a little over two years later and it’s completely dead. Will not turn on. Washer is fine. What a shame! These are expensive.
No, I would not recommend this to a friendNo heat after 10 loads
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to tear the whole thing apart to replace the thermostat in machine after 10 uses no heat. I would not recommend this dryer as you will be replacing parts frequently. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jake, we understand your frustration if your dryer stops heating. We are here to help. We suggest referring to the links below to rectify your dryer concerns. Please click the hyperlinks to complete the troubleshooting guide.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663172) to help our team pull up your information.
Have a great day.
^Camille
Washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 years later and my heating element is broken. Almost $500 repair. Matching washer needed to be repaired a year ago to. Cheap cheap cheap
No, I would not recommend this to a friendDryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.El funcionamiento es pesimo no seca bien, huele a quemafo, humedese mas la ropa
No, I would not recommend this to a friendNIGHTMARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is great but I his store was absolutely a nightmare! Couldn't get any help. The staff stood up front on their phones. One guy actually looked at us, shook his head no, and walked the other way. We will never buy anything else from Canton GA best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
No free installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies lies lies On the ad said FREE INSTALLATION + Requiered Parts And on the check put charged me $120 for installation and parts, I called to the number that said and they send me a link and the same thing charged me $120 at the end.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to dispute the installation charges.
Have a great day.
-John
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer because my old one had to be cycled through many times in order to dry clothes. I have to do the same thing with this one!!! All that money for same issue. Definitely doesn’t work right
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the situation you had to deal with. Allow us to assist you better, AshleyD.
In order to rectify the dryer's efficiency, we recommend following the troubleshooting guide below. Also, kindly watch the YouTube video and click on the hyperlinks for additional assistance.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913618, to help our team pull up your information.
Have a great day!
^Chrystel
Bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service when they are installing it. The guy won’t move our old dryer to the garage, but leave a big mess on the floor where we have to clean it up our self.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate the review of your dryer installation experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica
Does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce and warm air. Do i need to download software before it will work?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are dedicated to improving the performance of your dryer. Let us get this taken care of.
No, downloading any software is not necessary. To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147071622, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element cracked after a year of normal use. Apparently a common problem.
No, I would not recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and worst customer support I’ve ever had
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Sharing and expressing your experience matters to us. We're here to help you in the best way possible.
It would be great if you could give us more details about the dryer to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305265, to help our team pull up your information.
Have a great day!
^Chrystel