Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers regard the product's drying and overall performance as excellent, frequently praising its high capacity, low noise level, and ease of use. They also appreciate its convenient smart features, perfect size, and attractive color. However, a small number of customers have raised concerns about the lint trap, the absence of a power cord, and issues with installation service.
This summary was generated by AI based on customer reviews.
NIGHTMARE
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is great but I his store was absolutely a nightmare! Couldn't get any help. The staff stood up front on their phones. One guy actually looked at us, shook his head no, and walked the other way. We will never buy anything else from Canton GA best buy.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
No free installation
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lies lies lies On the ad said FREE INSTALLATION + Requiered Parts And on the check put charged me $120 for installation and parts, I called to the number that said and they send me a link and the same thing charged me $120 at the end.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to dispute the installation charges.
Have a great day.
-John
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer because my old one had to be cycled through many times in order to dry clothes. I have to do the same thing with this one!!! All that money for same issue. Definitely doesn’t work right
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the situation you had to deal with. Allow us to assist you better, AshleyD.
In order to rectify the dryer's efficiency, we recommend following the troubleshooting guide below. Also, kindly watch the YouTube video and click on the hyperlinks for additional assistance.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913618, to help our team pull up your information.
Have a great day!
^Chrystel
Does not work!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Does not produce and warm air. Do i need to download software before it will work?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We are dedicated to improving the performance of your dryer. Let us get this taken care of.
No, downloading any software is not necessary. To address your dryer's heating concerns, we recommend referring to the resources listed below. These resources will provide you with the information needed to resolve the issue. Please click the hyperlinks and watch the instructional video for tips.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147071622, to help our team pull up your information when you message us.
Have a great day.
-John
Horrible Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Heating element cracked after a year of normal use. Apparently a common problem.
No, I would not recommend this to a friendWasher
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Worst purchase and worst customer support I’ve ever had
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Sharing and expressing your experience matters to us. We're here to help you in the best way possible.
It would be great if you could give us more details about the dryer to determine how we can best assist you.
Please feel free to get back to us the soonest via the following options for assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145305265, to help our team pull up your information.
Have a great day!
^Chrystel