Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the dryer's drying performance, capacity, overall performance, and ease of use. Many appreciate the low noise level, the larger size, and the steam sanitize function. However, some customers have expressed concerns regarding the lint trap.
This summary was generated by AI based on customer reviews.
2 stars
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Doesnt wash well. Looks really nice. But leaves a lot of lint on clothing. Love the smart features.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jaya, we understand how it feels if your laundry has lints. Let's get the help you need.
Below is a link for tips and tricks on how to clean your lint filter on your dryer. Please choose "Clean the lint filter before or after every load." Kindly click on the embedded word and watch the video included. You can also browse the other options for additional information.
How to clean your Samsung dryer https://www.samsung.com/us/support/answer/ANS10001019/
Please see page 37 under the "Functional Prerequisite (Lint Filter)" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147692221) to help our team pull up your information.
Have a great day.
^Camille
Love this!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it! This was the best purchase for my family.
I would recommend this to a friendNew dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works great, dry’s very well with a nice wide door.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love love love super cute quiet and efficient!!!!!
I would recommend this to a friendDryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very happy with both the install and the appliance
I would recommend this to a friendSamsung Washer & Dryer Combo
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Wife loves it, and they look great! Easy install.
I would recommend this to a friendDO NOT BUY!
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had less than a year, heating element went out twice, customer service is horrible to deal with! Its under warranty still but they have no one close that works on Samsungs therefore I had to wait for another call multiple days, stating that they would have to give a refund or replacement and it could take up to 8 weeks. 8 WEEKS without a dryer is crazy and inexcusable. I would never buy this product again!
No, I would not recommend this to a friendBrand response from Samsung
Posted .AbbieA, we understand your frustration regarding the heating element not working, the lack of available service technicians in your area, your customer experience over the phone, and the delay in receiving a refund or replacement. We want to speak with you directly to provide support and discuss the options we can offer to help you.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150288633) to help our team pull up your information.
Have a great day.
^Camille
Elme
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It did not come with a manual and I have yet to receive any info on the warranty I purchased.
I would recommend this to a friendBrand response from Samsung
Posted .MaryE, here at Samsung, we encourage our customers to minimize the use of paper, which is why we encourage them to take advantage of accessing the digital copy:
Manual
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
However, you can contact our Samsung Parts Team to order a printed copy. Orders can be placed online at www.samsungparts.com or by phone at 800-627-4368; hours of operation are 9:00 am – 6:30 pm EST, Monday – Friday.
I have also shared your warranty information for more details.
Warranty
https://www.samsung.com/us/support/legal/LGL10000309/?modelCode=DVE55CG7100VA3
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147648762) to help our team pull up your information.
Have a great day.
^Camille
Scams
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The worst machine and the most expensive, they are scamm they told me that this was brand new I called Samsung and this is not a new machine they already change some parts of this machine 1 year before I even purchase this machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JeniferH,
Thank you for sharing your experience with us. We understand how concerning it can be to receive a unit that doesn’t meet your expectations, and we’re here and fully willing to help you review the situation with your dryer.
To review your case thoroughly and provide the appropriate support for your unit, please contact us through any of the channels below, and our team will be ready to assist:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151482089) to help our team pull up your information.
Thank you.
^Camille
bad customer service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst customer service i have ever dealt with was on hold for over 40 mins and the address wasn't correct never will have anything ever scheduled for ever again ughh
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo
Dyer cycle
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Overall nice. Dryer get hot quickly but spots before to dryer cycles completes
I would recommend this to a friendBrand response from Samsung
Posted .Hi Tamara,
Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day!
-Ricardo
Very loud
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer seems very loud when using cycles. But i erall works well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Steph,
We're glad the washer works well. Let us help with the noise when using cycles.
Below is a link to troubleshoot a noisy washer. Browse through the guide and select a sound similar to the one your washer makes. You may also check the video and the hyperlinks for other helpful tips.
Samsung washing machine is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148148416) to help our team pull up your information when you message us.
Thank you.
-Angelica
- Pros mentioned:Capacity, Drying performance, Ease of use
Excellent dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large unit, great dryer. This is my second unit just like this. Dries large loads well, easy to clean and operate. Very quiet for its size.
I would recommend this to a friend Not great, wouldn't reccomend.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Couldn't be MORE disappointed and dissatisfied with this dryer. We bought this dryer because our previous dryer couldn't dry clothes and had to be run, multiple times and that dryer was over 10 years old and much smaller.. well SAME with this dryer. Clothes come out still wet, after multiple times running. Had the vent cleaned out recently, so it's not that. The sensor drying on this, well we can't even use it. Tried to use it in the beginning... and clothes would come out still wet, with wet spots, very wrinkled - can't even wear them. Have tried using softener and dryer sheets and still nothing. The sensor is just bad and even if you move the clothes around and put it back in, well, it goes off in a minute and clothes are still wet. The timed dry, have to run it for a least twice and half the time I have the dryer half empty. If I could return this I would, I couldn't be anymore unhappy with this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .AndrewB, having a reliable dryer is essential for keeping clean clothes. Let's get the information you need for the best results after each cycle.
I have provided a link below to help you ensure your clothes are dry. Kindly select the scenario that best fits your situation and learn more by checking the hyperlinks and embedded video.
Clothes are not dry after using Samsung dryer: https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663445) to help our team pull up your information.
Have a great day.
^Camille
Samsung - 7.4 Cu. Ft. Smart Electric Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung - 7.4 Cu. Ft. Smart Electric Dryer with Steam Sanitize+ - Black , Belt came off in 2 weeks, Seems good until it fails totally
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We know how essential a reliable dryer is at home. We'd be delighted to speak with you to provide assistance and discuss what options we can offer. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151792604) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
Dryer died within a month.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Just under 1 month after having it, and the motherboard goes bad. Customer service with Samsung sets up a repair session for a week later, then bumps us back a few days, then bumps us back a few days more, then bumps us back a few days more. Allegedly I'm getting it repaired next week but I'm just waiting for my 4th bump back. When the door closes it short-circuits something that then causes a 9C1 code to appear. When the door is open it seems like its fine, but the door can't close. Maybe it'll be fixed, and maybe I won't have to hang dry clothes again, but for a $700-$800 dryer to simply die within a month and to get strung along by customer service, its not fun.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We know how you feel about your overall experience getting the dryer to work again, AdamR.
We suggest contacting us via the options below to speak with a live representative should you need to follow up on the repair.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
Does not last!!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buyer please beware! After 3 years our Samsung dryer from has a huge hole!!! No protection after 1 year :/
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand your feelings and would like to help you, PatrickC. We would like to know more details about the huge hole in your dryer so we can provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146628587, to help our team pull up your information when you message us.
Have a great day.
-John
...
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works, but I have to start the dryer multiple times to get the clothes to dry.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We're saddened that you had to go through this experience with your dryer. Allow us to extend our assistance and get you the help you need, RoxT.
To rectify the dryer's drying ability, we recommend following the troubleshooting link below. For further help, kindly watch the YouTube video.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147155214, to help our team pull up your information.
Have a great day!
^Chrystel
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not happy on how long to dry load of clothes have to start up many times to dry
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day,
We care about your dryer's betterment. Let's help you out.
Click the links and hyperlinks and watch the instructional video for tips if your dryer takes too long to dry and has to restart the cycle multiple times.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147025351, to help our team pull up your information when you message us.
Have a great day.
-John
Samsung dryer
|Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was fine. Had to dry some things twice before they were actually dry, mainly towels and such.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
We know how having a dryer that doesn't dry clothes feels. Let us help you to maximize the drying performance of your dryer.
Below is a link to help you diagnose if your dryer does not heat enough. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Please see page 38 under the "Sort and load," page 46, "Cycle overview (Standard Cycles, DOWNLOADED)," and page 55, "Does not dry."
section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202307/20230703165742912/DC68-04403B-02_IB_DV7000_EN_230703.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146601697) to help our team pull up your information.
Have a great day.
^Camille
