Customer Ratings & Reviews
- Model:
- DVE55CG7100WA3
- SKU:
- 6547599
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers are positive about the dryer's drying performance, capacity, overall performance, and ease of use. Many appreciate the low noise level, the larger size, and the steam sanitize function. However, some customers have expressed concerns regarding the lint trap.
This summary was generated by AI based on customer reviews.
Garbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I tried to return this set, they give you only 14 days. Be aware of it. This dryer is absolutely garbage. In the description it sounds that you’re making the best purchase. I was a fool to believe it. When you dry clothes it has a mechanism or sensor to stop the machine when the clothes are dry. But in reality the thick clothes are dampened. Tried to dry again, but the machine stops.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello CynthiaR,
We understand that dealing with a dryer not drying well can be frustrating. Let us help.
The below link contains information on what to do when the dryer's heat is not enough to dry. It also includes other links for cleaning the dryer, running a vent blockage test, error codes (if any), and a video to watch from start to finish.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
You may also check page 55 of the user manual for other recommended actions if the dryer dries unevenly.
https://downloadcenter.samsung.com/content/UM/202312/20231228084543614/OID64579_IB_DV7500C_EN_231222.pdf
Lastly, we have provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Can not adjust heat setting
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You can only adjust the heat temperature on one setting. If i would of know this i would not have purchased this dryer. Normal, perm a press, beddding, cycles are all on high heat and youdo not have the ability to adjust the temps. There is only one setting where i have the ability to make adjustments to the heat. I don’t recommend this dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Acaldwell,
We understand your frustration about your dryer's cycle features. We are here to help.
We would love to speak to you directly so we can further assist you. Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146790177) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Washer and dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.4 years later and my heating element is broken. Almost $500 repair. Matching washer needed to be repaired a year ago to. Cheap cheap cheap
No, I would not recommend this to a friendNo heat after 10 loads
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to tear the whole thing apart to replace the thermostat in machine after 10 uses no heat. I would not recommend this dryer as you will be replacing parts frequently. 
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jake, we understand your frustration if your dryer stops heating. We are here to help. We suggest referring to the links below to rectify your dryer concerns. Please click the hyperlinks to complete the troubleshooting guide.
Clothes are not dry after using Samsung dryer https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147663172) to help our team pull up your information.
Have a great day.
^Camille
Doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer because my old one had to be cycled through many times in order to dry clothes. I have to do the same thing with this one!!! All that money for same issue. Definitely doesn’t work right
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the situation you had to deal with. Allow us to assist you better, AshleyD.
In order to rectify the dryer's efficiency, we recommend following the troubleshooting guide below. Also, kindly watch the YouTube video and click on the hyperlinks for additional assistance.
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Should you require further assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146913618, to help our team pull up your information.
Have a great day!
^Chrystel
Bad service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bad service when they are installing it. The guy won’t move our old dryer to the garage, but leave a big mess on the floor where we have to clean it up our self.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate the review of your dryer installation experience.
Please contact our Best Buy customer service department at (888) 237-8289 to better assist you. Call 24 hours a day. They can answer your question or transfer you to your local store.
Thank you.
-Angelica