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Customer Ratings & Reviews

Your price for this item is $449.99
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The comparable value price is $899.99

Customer reviews

Rating 4.5 out of 5 stars with 237 reviews

Rating Filter

Rating by feature

  • Ease of Use

    Rating 4.2 out of 5 stars

  • Value

    Rating 3.9 out of 5 stars

  • Quality

    Rating 4.0 out of 5 stars

Pros mentioned filter

Cons mentioned filter

88%would recommend to a friend

Customers are saying

Customers are delighted by the 7.5 Cu. Ft. 10-Cycle Gas Dryer with Steam's performance and ease of use, with many praising its ability to dry clothes effectively and efficiently. The steam function is also a popular feature, receiving positive feedback for its wrinkle-reducing capabilities. However, some customers noted that the dryer is louder than anticipated. Overall, the positive feedback on drying performance and ease of use outweighs the concerns about noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 12 Showing 221-237 of 237 reviews
  • Rated 2 out of 5 stars

    slow dry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes over an hour to dry a small load, therefore, it consumes more gas than expected

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Floor model

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this floor model. Woke up to serious gas smell and had to evacuate house. Back of dryer was leaking. The service center did not inspect when it got returned. Manager made it right and replaced for new but this could have been a huge huge disaster. My house could have blown up if my heat turned on

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Auto sensor is garbage.

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Gave away a 20-year-old dryer that works better than this . I must use the disinfecting cycle every time in order for things to get dry, otherwise I have to start it over and over. Steam function is a complete waste of money and time.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Motor issues.

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer motor goes out in two years. Ridiculous. Don’t waste your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Doesn't Dry!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So upset...drying my children's clothes for 2hours on heavy duty, not on eco mode...and still not dry! DO NOT BUY!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mrsbestmombuy! Thank you for reaching out to us. I know this can be frustrating and I want to help by giving you some tips on getting your clothes completely dry. Take a look at this link (http://www.samsung.com/us/support/troubleshooting/TSG01000999/), for troubleshooting information on what to do when your clothes are not dry. Just copy and paste it into your web browser and you are all set! ^Mae Samsung

  • Rated 1 out of 5 stars

    Dryer is not heating all the way

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have contacted Geek Squad to find out why brand new dryer is not drying close propely

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Awful experience

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It took a month to get it installed and it was still done wrong.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer don’t work

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung dryer doesn’t work had to replace it 2 times

    No, I would not recommend this to a friend
  • Pros mentioned:
    Drying performance

    Rated 5 out of 5 stars

    Great dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gas dryer is reliable. I would recommend this product 100%

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far good. It has been 5 plus years and these things are holding up fine.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    I am not sure....

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ...about the rating yet, I am using it less than a week. One major concern - how do I open the lint basket??? First was a good idea having the basket style lint trap - but impossible to open it! Help!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Front panel doesn’t work

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Panel stopped working at 5 years. Impossible to replace. Need to buy a new dryer

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Botched Install by Best Buy personnel

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The equipment would have worked fine if the installers were a little more responsible with the install. Instead they left the dryer with the power connection but no VENT connection. We have been using the dryer for 6 long years only to find out today that they never got the vent connected and the whole house is dirty with fine dust. We suspected the builders did something to let dust in.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Good Dryer But Only Lasted 4 Years

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We have had this dryer for 4 years now. Very well maintained, no lint buildup of any kind. Just last week the dryer stopped drying. Had a technician out (because there is no longer a warranty in place) and the repairs would cost $500. It was a great dryer while it lasted, and if you want a dryer that lasts 4 years then by all means get this product, but I would definitely not recommend spending the money for such little longevity.

    No, I would not recommend this to a friend
  • Rated 2 out of 5 stars

    Think twice

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Horrible. The grinding noise that this unit puts out is SO LOUD its impossible to use if you are in the house. I had a service performed on it and they wanted to change the motor which costs more than the unit itself ????

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Metal Trash Box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not too happy with this product, just do the job barely, take very long time to dry cloths. Not a quality brand, should buy American brand, never buy again.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Horrible product - stay away from open box

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cracked drum in 3 months. Best Buy & Samsung won’t claim responsibility.

    No, I would not recommend this to a friend