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Customer Ratings & Reviews

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Customer reviews

Rating 4.7 out of 5 stars with 344 reviews

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96%
would recommend
to a friend

Customers are saying

Customers frequently mention the 7.5 Cu. Ft. 13-Cycle Electric Dryer with Steam's fast drying speed and quiet operation. The dryer's large capacity and ease of use are also frequently praised, along with the helpful steam feature. A small number of customers noted some difficulty with the control panel's visibility.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 18 Showing 341-344 of 344 reviews
  • Rated 2 out of 5 stars

    Bedding Burrito

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries clothes without any issues. Wraps sheets and blankets into a burrito ball. Unless you have hours to keep unwrapping your bedding over and over again, I would strongly reccomend not buying this product. Here is a video I found that someone else posted showing the same issue I have. http://youtu.be/JYmbcdKABV8

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer does not dry

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It takes 1.5 hours to dry a simple load. I'm told now by Samsung that this is normal for the unit. Ever since we purchased this product, it has been a nightmare. I've had techs out about 7 or 8 times to 'repair' the unit. The only thing that has happened, is it gets worse. It now doesn't shut off at the end of a cycle, it simply rolls back and forth. Customer service is terrible, and the best buy extended plan I bought appears to be useless. I even had a Samsung tech out to my house that told me he would replace the unit, since I have so many problems. Then I called the repair company, and he apparently wrote that everything was fine with the unit, and no further work was needed.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    junk, poor customer service

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don't buy this product. My dryer is only 4 months old. According to the repair man yesterday, it's junk. Didn't buy the best buy expensive extended warranty because they no longer give you a replacement for a defective product. They offer to try and repair it. I can get that from any manufacturer. Best buy refuses to stand behind this product. Samsung want yo rebuild my new dryer. I didn't pay almost a thousand dollars for a rebuilt product. Don't buy samsung, or fall for for the bad expensive best buy extended warranty. Customer service at both businesses was horrific. Save your money.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    DO NOT BUY!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Motor broke after 5 months. Terrible customer service.

    No, I would not recommend this to a friend