Customer Ratings & Reviews
- Model:
- DV50K7500GW
- SKU:
- 4922831
Rating by feature
- Ease of Use
Rating 4.4 out of 5 stars
- Value
Rating 4.0 out of 5 stars
- Quality
Rating 4.1 out of 5 stars
Customers are saying
Customers find value in the 7.5 Cu. Ft. 14-Cycle Gas Dryer with Steam's quiet operation and ease of use. Many appreciate the wide array of features offered. Positive feedback highlights the dryer's ability to effectively dry clothes. The intuitive design makes operation simple for users of all skill levels.
This summary was generated by AI based on customer reviews.
Lemon
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this 3 years ago. Has been repaired for times for the same issue. Makes a horrible grinding noise constantly. Finally Best Buy allowed an exchange but it is taking weeks for me to get. The geek squad tech even told us this is the worst dryer to buy. He is always out for repairs on this particular model.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are sorry to hear that your unit is not working as designed. We are continuously working to improve the quality of our products. Thank you for taking time to review your product. We apologize for any inconvenience this caused. ^Lena
Waiting to see
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer and matching washer installed by Best Buy. After using them the first day the dryer made a loud banging sound on every spin of the drum and the washer leaked from the door gasket. Customer service scheduled a new washer and dryer to be delivered. The delivery guys hooked up the gas but after leaving the house smelled like gas. Now I need to either take off a third day or wait till the weekend, with no dryer, for someone from Best Buy to fix the gas. Not happy at this moment with the purchase or Best Buy.
No, I would not recommend this to a friend- Pros mentioned:Drying performance
Poor. Quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy when running. Dries okay when it works. Idler wheel failed in less than a year. Drum roller failed in less than 2 years. I expect much better at this price point. The Maytag this replaced ran for over 10 years before needing new rollers.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hey Scott! Please contact us, we will be happy to help you with this. Avoid the hold time and reach out to us via Facebook Messenger: http://m.me/samsungsupport
Twitter: https://twitter.com/messages/compose?recipient_id=18768513 ^Jefry
Broke in 8 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer broke within 8 months so it is a Samsung problem not a Best Buy. I've been on the phone for 4 days trying to get it repaired but I mysteriously keep getting disconnected. They schedule an appointment then call back and say it can't be repaired. Then I go through the process again. At one time they said they'd replace it but it would take 3 weeks, then retracted. Samsung is a terrible company when something goes wrong! Beware since it broke in 8 months.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We sincerely apologize for the inconvenience this has caused. We try to meet all of our customers' expectations in quality and services and we strive off our customers' feedback in order to reach those expectations. Unfortunately, we fell short this time and hope to get a chance to redeem ourselves with you in the future. ^Pat