Customer Ratings & Reviews
- Model:
- DVE60A9900V/A3
- SKU:
- 6470417
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.5 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers admire the 7.5 Cu. Ft. Smart Electric Dryer with Steam and FlexDry for its large capacity, ease of use, and quiet operation. Many appreciate its strong drying performance and the convenient smart features, which offer app notifications and cycle suggestions. The dryer's sleek design also receives positive feedback. While some find it larger than standard dryers, the overwhelmingly positive comments highlight its efficiency and overall effectiveness.
This summary was generated by AI based on customer reviews.
Not the best, but far from the worse
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had the older version and it doesn’t compare. Doesn’t even look as good. Guess I’m stuck with it.
No, I would not recommend this to a friend- Pros mentioned:Dryer performance
Great dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Quite, smooth, makes the clothes fresh. I estimate this machine will be working for at least eight years.
I would recommend this to a friend Not what I hoped for the price.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s very beautiful to look at! But on several occasions it couldn’t dry what I would define as a standard load. Expect at least 1-2hrs. I’d say look elsewhere.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to enjoy using your fridge, Barb! Let's make your ice maker become more sufficient!
To keep your ice maker performing at its best, you'll want to ensure you keep up with preventative maintenance. You'll also need to ensure your fridge is leveled and keep the doors closed when using the dispenser. Learn more from these details.
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
What to check when there is no ice or not enough ice from the ice maker or dispenser:
https://www.youtube.com/watch?v=heJu7r3JqNc
How to maintain the ice maker in your Samsung refrigerator:
https://www.youtube.com/watch?v=EsbHtpc1ak4
Ice maker is not working properly:
https://www.youtube.com/watch?v=rArwTN_yhCc
I have shared our youtube videos about the proper cleaning of the Samsung fridge. Please see the details below.
How to clean your Samsung refrigerator:
https://www.youtube.com/watch?v=Gw_NOk1rLAY
How to properly deep clean the inside of your Samsung refrigerator:
https://www.youtube.com/watch?v=Zd0-HIDDrM0
How to deep clean your Samsung refrigerator:
https://www.youtube.com/watch?v=vWp2bnE3uhQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145347037, to help our team pull up your information.
Have a great day!
^Chrystel
- Pros mentioned:Dryer performance
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s doesn’t dry good on normal cycle you have to dry on heavy duty or timed cycle
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how convenient to have a dryer, MaltibenkP.
This FlexDry™ dryer features the upper dryer and the lower dryer for your convenience. The upper dryer is a top load dryer that is designed to dry relatively small loads while the lower dryer is a drum loader you can use to dry normal or relatively heavy loads.
You can check the troubleshooting guide on the model's user manual link below on pages 62-63 and 40-48 about the overview cycle of the dryer.
https://downloadcenter.samsung.com/content/UM/202108/20210823231337928/FLEX_DRYER_SEHC_SimpleUX_DC68-03382E-00_EN_CFR_MES_26052021.pdf
If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.
I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.
Clothes are not dry after using the Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Cycles, settings, and features on your Samsung dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
You can also watch the video links below.
Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
https://www.youtube.com/watch?v=lwWeL5JYNNo
What to do if your Samsung dryer isn't heating or drying?
https://www.youtube.com/watch?v=LibK_OLFH4Q
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145701083, which will help our team pull up your information.
^Rainly
broke after 1 year and 2 weeks
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought it in July 2023. As soon as manufacture warranty expired it broke and won't turn on any longer. Still 2 stars since as long as it did work it was phenomenal: quiet and quick.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Maria W,
We understand your disappointment about the experience you had with your Samsung dryer. We are here to help you.
I have shared a link below for the steps if the Samsung dryer is not turning on. Please click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshoot/TSG10000730/
If, after following the steps, the issue persists, we highly suggest contacting us directly.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147421064, which will help our team pull up your information.
^Rainly
Not very reliable
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Trouble with start button on washer within the first year and again shorty after warranty expired. Not very reliable
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Dave,
We understand how you feel regarding your dryer. We are here to help you.
We recommend checking the resources below for steps to take when the control/power button is not working. Please click on the embedded words for additional details.
Control buttons on the Samsung dryer do not work or respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1148007332), and it will help our team pull up your information.
^Rodel
It’s loud
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good dryer but really loud. I can’t have a load going at night time like my old dryer
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Lauren,
We appreciate your patience in dealing with the situation that you're having right now with your product. and we sincerely apologize for any inconvenience this may have caused. Please know that we value your feedback and we will continuously work on improving the quality of the products we offer.
Your issue is something we can improve with the steps provided in this link.
Samsung dryer is noisy
Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. Nearly every sound the dryer makes will fall into one of four main categories: rattling, thumping, squealing or grinding, or humming. Pick the closest sound to the one you're hearing so you can do the correct troubleshooting steps for your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
If you need additional assistance you may reach us via the following links.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Reference number:
1144563284
Thank you for choosing Samsung.
^Ross
BUYER BEWARE STOPS WORKING AFTER A FEW USES
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give this ZERO stars if I could. I only do laundry once or twice a month to not waste water. This dryer has only been used a handful of times and will not dry my clothes.. I am extremely unhappy with the service provided by Best Buy and Samsung. It was working completely fine at first then it started giving me an error message saying the drying sensor is not working and shuts off immediately after starting a load. Best Buy is trying to charge me a service repair fee of an upwards of $500 for a defective product THEY SOLD ME. and Samsung was also zero help. This product is supposedly under warranty for 12 months and I only Purchased it 3 months ago. And they are giving me the run around with these repair companies they keep assigning me to that never reach out to make an appointment and I also cannot get a hold of them. I want a refund this item sucks! Do not waste your money!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SharonS,
Let us ensure your dryer gets back on track.
Below is a link to ensure your dryer is drying your clothes properly. Please follow each step, watch the full video, and click on the hyperlinks for additional help.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145942322 to help our team pull up your information.
Have a great day.
^Aloe
New washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my purchase and love how clean it leaves my clothes.
I would recommend this to a friendNot worth the price, but not bad
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Depending on the cycle or size of the load, such as a comforter, requires multiple drying cycles.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi JAMA,
Thank you very much for your feedback on our products. Should you need support in the future, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144790042
Leo
Faulty equipment. Not working properly.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We have been having issues with this dryer since day 1. We called Best Buy and they sent a technician. He said that the sensors needed to be replaced because the machine kept stopping and saying that the garments were dry. The sensors were replaced and now the machine is worse. Now it stops every 2 minutes and then keeps going and then eventually after a few minutes it will fully stop and say that everything is dry and it is not. I don't blame Best Buy at all for the quality of this set but I strongly believe that they could do a better job at replacing or giving me even store credit. I have been a Best Buy customer for almost 20 years now. Well there is always a first time for everything.
No, I would not recommend this to a friendNot worth the headache
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible. Received a defective product from the very beginning and then it took an additional 4 tries with each weekend having a new unit delivered with a different issue. The delivery person even told me that these units have been having a lot of issues and that a lot of customers were returning these (and went ahead and suggested getting an LG preferably from the manufacturer). I have contacted customer support over 10 times now and keep getting a call center that promises to provide some sort of compensation for the issues and it's been a battle of over 2 months with nothing to show for it. I regret keeping these rather than taking the driver's advice.
No, I would not recommend this to a friendDelivery service
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This wasnt the one i was suppose to get i didnt really notice it right away. So i got this one.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel
Not pleased
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wasn't pleased with the results of the service department
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144565298.
-Noraina
Two units with the same problem
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am going on my THIRD unit. The top door doesn't close completely. First unit had about a 6mm on the front right corner. Second unit had about a 2mm on the front right corner. The door is always miss aligned it tends to be pushing to the right causing the gap. Unfortunately they keep wanting new units to be send, instead of having a tech come out and fix it. Guess shipping is cheap these days Samsung is now sending a third unit. I am NOT hopeful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Johnny
We appreciate your review of your experience with your dryer so we can assist you better.
Please feel free to get back to us via the following options for further assistance:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide them with this number (1144994223) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
Good Flex Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was upset that the dryer with the touchpad sold out, but this dryer has been just fine. Good alternative if you are in my position
I would recommend this to a friendOpen Box damaged Product
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This Dryer was bought from Open box section but It had a major damage and defect. The installer told us about the issue after testing it and we filed a return.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving us a review.
To better assist you with this issue, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly
Defective Samsung Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer started making weird noises since purchased tech support has already checked it twice and they still can't figure out what is wrong with it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi L0p3z25,
Thanks for reviewing! We understand your situation concerning the dryer making weird noises.
Here are links to help you address your concern with the unusual sounds.
Samsung dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/?gclid=CjwKCAjwyaWZBhBGEiwACslQo5Wu_Oojbu2NazCAQsxj2YmeA-XUxB6Qp4qRy6oWOTWnG_LqN7SasxoCHCwQAvD_BwE
What noises your dryer makes and why:
https://www.youtube.com/watch?v=86vxZamgYwQ
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number 1144938210 to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Samsung is horrible
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been broke for 3 months. Samsung will not guarantee their products. They blame it on Best buy and it is not. Best buy's fault. A new set, not even a year old
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jacob,
We want to let you know that we hear your concern, and our goal is for our customers to feel that they have the most amazing experiences while using our products. We are here to help.
It would be great if we could speak to you directly and get more information about your concern.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146241976, which will help our team pull up your information.
^Rainly
Crack and a Scratch
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery was nice. However, Best Buy delivered it with a crack and a scratch on the front control panel. Appears to work as intended and probably small enough to not be worth getting a new one, but jarring flaws on a otherwise spotless new appliance.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
To better assist you with this concern, please get in touch with our BestBuy Customer Service Department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you, and stay safe!
^Chrystel