Customer Ratings & Reviews
- Model:
- DVE60M9900W
- SKU:
- 5712429
Rating by feature
- Capacity
Rating 4.9 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.5 out of 5 stars
Customers are saying
Customers are pleased with the 7.5 Cu. Ft. Smart Electric Dryer's drying performance, capacity, and ease of use, frequently praising its speed and ability to handle large loads. Many also appreciate the dryer's quiet operation and the variety of features it offers. While some find the price to be high, the positive feedback on performance and features outweighs this concern for most buyers.
This summary was generated by AI based on customer reviews.
Washer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told it would be 100 to hook it up. Basically plug it in.
I would recommend this to a friendNot happy with services after purchasing
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The item was amazing. I had a problem with it originally. It wasn’t turn on and had an error code. Online services told me they couldn’t help with those services and after waiting for 4 hours on the phone, being hung up and 3 times I never received any assistants past buying the $1700 Machine
I would recommend this to a friendBrand response from Samsung
Posted .Thank you for bringing this to our attention, Ashn. If you still need assistance in getting this resolved, Samsung support is here to help. Please reach out to us at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to mention ticket number 1142970547. ^Lo
.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.bad a few problems overall decent so far cant complain
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your Samsung Dryer. If you need any assistance with your machine, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142749980. We thank you for being a part of the Samsung family. ^Brad
Samsung flex wash
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It is to loud compared to other units I have owned.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi kshana! I'd like to provide this link (https://bit.ly/2IzCF8p) to some useful information about possible causes of different types of noises from the dryer. ^Jecca
Hard to use
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It ok working. Very low makes very hard to load and unload. I would not buy this again. Was told only have a 6 inch stand for it. I don’t like the over all. Would not tell any one to buy this dryer. If I could I would return it.
No, I would not recommend this to a friendEh
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Came dented. I was told TOUGH basically. Rip off in that way. Dryer works OK. I have to dry my comforter 3 times. My towels 2 times. Can’t change cycles. Ends itself when clothes are still wet for energy saving BS
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there LHLH, I understand that you are having some concerns with your Samsung Dryer not providing quality results. I would like to provide you with some helpful information to ensure you are getting the best results. See link below: https://www.samsung.com/us/support/troubleshooting/TSG01000999/ If you need any further assistance, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143934789. We thank you for choosing our Samsung family. ^Brad
Need assistance
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love the dryer , but hate That the people who installed it didn't run the dryer prior to leaving , so it's off balance and squeaks. I needed someone to come adjust it , but no response back.
I would recommend this to a friendDrying options don’t fully dry.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We’ve had this dryer for a bit now and our number one issue is that this dryer takes forever to dry our laundry. No matter what we have small loads included it doesn’t dry well at all. Even with the options for different cycles such as normal load, heavy load, towels, or delicates we still have to dry every load with a cycle option then end with an additional dry time. So, it takes twice as long to dry one load! Frustrating!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, MIA0507. We understand how frustrating it is when a purchase doesn't work as you expect it to. Here is a link that will help you achieve the optimal drying performance that you're looking for (http://bit.ly/2MtOoa5) from this unit. We hope you find it helpful. ^Lo
Dryer is a DUD
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer broke within one year; when I finally had time to get Samsung on the phone, they said the warranty starts when I bought it, not when it was delivered (almost 40 days after purchase). They finally came out to fix; it worked for 2 weeks and now I am on the phone again. Pretty poor for a 1000 dollar dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for reaching out, DermOne. I am here for you! I would love an opportunity to speak with you. Please contact me via our Facebook Support Page: https://bit.ly/2LmCR7F, our Twitter: https://bit.ly/205UzRm, call 1-833-REVIEW8 (during normal hours of operation 9am-6pm EST), or our Samsung Community Support: https://bit.ly/2hsVXP2 and reference ticket #1138569650, Thanks! ^Mae
Samsung product is absolutely garbage
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.pure garbage, stay away from Samsung Broke after barely 4 months of usage, would not even power on, it will power on for 1 second and goes off, I can hear some ticking sound like a breaker, now I have no dryer and have to call Samsung, and warranty is only for 1 year , seriously? my last washer dryer was from LG, used for 8 years not a single problem! absolutely trash
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Samsung Customer, I understand you are having issues with your Samsung Dryer not working properly and I understand that can be frustrating. Let me lend a hand in getting this resolved. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you are still experiencing issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143429365. We apologize for any inconvenience and thank you for being a part of our Samsung family. ^Brad
Missing rack
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Missing items. Contact store and they transfer me to another department but once I spoke with the other department they said it’s store problem store have to replace it. I contact store back but they are not taking anymore call.. I need my missing item
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Mmmm, I see you are having some concerns with your new Samsung Dryer missing a rack and would like to offer some assistance to ensure that you are getting the best performance from your machine. Please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143434348. We welcome you to our Samsung family. ^Brad
The installation was subpar
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I cannot get my $1800.00 washer machine to run through a wash cycle. The person who installed my washer and dryer had no idea of what they were doing. I’m not sure if they screwed up my machines or not. All I know is that whatever settings I select to run a wash cycle, the machine gets stuck in a state of retardation.
No, I would not recommend this to a friendKeep looking
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep looking, although this product looks beautiful it’s still has a lot of kinks.
No, I would not recommend this to a friendWon't recommend
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Initially the model seems very fancy but started malfunctioning after 18 months of use. Bottom washer won't complete the cycle and stops after 3 minutes. According to the technician this is known problem with Samsung washer. Won't recommend.
No, I would not recommend this to a friendThe dryer is defective.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer has a faulty vent indicator light. Over a month ago they said they would replace it. I have spent hours on line and on the phone talking to a lot of different people. As of right now the replacement dryer is scheduled to be delivered tomorrow morning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Celly,
Thank you for your honest feedback and we hope you are in good health. We understand that a dryer is an essential part of our day-to day chores. You having to call multiple times is not an experience we wish you to have and feedback like yours will certainly help us to continue improving our products and customer experience.
Please click on the link below if you continue to have issues with the vent indicator light to resolve it.
https://www.samsung.com/us/support/troubleshooting/TSG01109062/
Please feel free to communicate with us through the channels below if you have additional questions.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number: 1144228425
Leo
Clothes do not get dry.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.You must run the dryer for at least three cycles in order for the clothes to dry. Very disappointed. My 10 year old dryer that was ‘broken’ worked better.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Trudy! I have this link (https://bit.ly/2EWWHb3) that I believe will be useful to you. It has what steps to take if your clothes are not getting fully dry in the dryer. ^Jecca
not a great dryer
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.LOUSY!! horrible ..have had to replace this dryer 3 times all within 3 months. it does not work correctly, overheats. the vent port came in broken the 2nd time. the dryer keeps shutting off.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having some concerns with your Samsung Dryer not completely drying your clothes. I would like to offer some help with some helpful information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143022098. We welcome you to our family and thank you for choosing Samsung. ^Brad
Very Upset
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My dryer is missing parts. Called geek squad, got disconnected twice, called delivery, was forwarded to 7 different people. From the store to on-line ordering, etc. I am done. And I paid for geek squad service!! NO ONE KNOWS WHAT DO DO THERE!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144604743.
-Noraina
Brand response from MsSamsung
Posted .Hello Amylee, I understand your frustration with this dryer. For further assistance, please contact Samsung Customer Support via one of the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. LiveChat or Email: https://www.samsung.com/us/support/#contact_us_for_support
4. Toll-free calling: 1-800-SAMSUNG
^Michelle
Taking a long time to dry clothes
||Posted . Owned for 8 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I have not had this for even close to a year and I’ve noticed my dryer keeps going and going and clothes are still soaked. Not happy at all I paid a good decent amount for this dryer for it to be this low quality
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Brendaluna033,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE60M9900V/A3
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208911
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don’t waste your money
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Won’t dry anything! Terminates dying midway and flex compartment on top leaves clothes wet when drying is complete! Look elsewhere if you can
No, I would not recommend this to a friend