Best Buy Tech Fest SaleEnds Sunday. Limited quantities. No rainchecks.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 162 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.5 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

There aren't enough negative mentions yet.
91%would recommend to a friend

Customers are saying

Customers find value in the 7.5 Cu. Ft. Smart Gas Dryer with Steam and FlexDry's overall performance, particularly its efficient drying capabilities and large capacity suitable for bulky items like comforters. The dryer's quiet operation and ease of use are also frequently praised, along with its smart features and connectivity options. Positive feedback consistently highlights the dryer's ability to effectively dry clothes while minimizing noise.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 9 Showing 161-162 of 162 reviews
  • Rated 5 out of 5 stars

    Flex Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this washing machine two weeks ago and I love it

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer not working

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just got the pair washer and dryer and the washer working good but the dryer when using the heavy duty cycle turns off within three minutes and says completed then I put it on normal cycle and does the same thing. I can only dry 30 minutes on the small load at a time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      A better laundry experience is complete with a properly working dryer, DianaV. We'll be glad to help!

      If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. To ensure you're performing the proper troubleshooting steps, determine if your dryer has hot air, then we'll guide you through the steps to resolve your issue.

      The dryer cycle ends too quickly:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-ends-too-quickly

      What to do if your Samsung dryer isn't heating or drying:
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      You may also refer to page 63 of the user manual for other solutions when the dryer turns off before the items are dry.
      https://downloadcenter.samsung.com/content/UM/202108/20210810000613911/FLEX_DRYER_SEHC_SimpleUX_DC68-03382E-00_EN_CFR_MES_26052021.pdf

      For reference, check the links below for a guide to learning the best laundry load size for your dryer and its cycles.
      https://www.samsung.com/us/support/answer/ANS00080262/
      https://www.samsung.com/us/support/answer/ANS00051022/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145581386) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung