Customer Ratings & Reviews
- Model:
- DVE45T6020W
- SKU:
- 6420195
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry for its excellent drying performance, quiet operation, and ease of use. Many appreciate its capacity and the value for the price. While some experienced issues with heat and initial condition, the positive feedback on performance and convenience outweighs these concerns. The size is also frequently praised as fitting various spaces.
This summary was generated by AI based on customer reviews.
Delivery problem
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.they make me wait all day for the delivery knowing their truck was broke and they will be late. Should be problem for me for a late delivery, the problem was make me wait all day for nothing.
I would recommend this to a friendNothappy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I had my Samsung dryer for a month and it already broke down call Best Buy no help the said to call Samsung so I did after being on the phone for 1 hour nothing
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we are sorry to learn of the concern you expressed regarding your appliance. We would like to inquire further about your review with you. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143786857) and it will help our team pull up your information. We look forward to hearing from you. ^Lena
bad dryer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.it doesnt dry my clothes i have to put it to dry several times
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a great time using your dryer, Marlaivan1021. We'd love to get that taken care of.
We recommend checking the resources below for steps to take when the dryer does not dry your clothes. Please click the link and hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146551767, to help our team pull up your information when you message us.
Have a great day.
-John
Not working
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not working have a service call this week. Drying takes to long and moisture all over the front of the machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SusanZ,
Getting a review from the people we serve is always a joy.
To help you with this, I have provided a Samsung link about the dryer cycle taking too long.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
Laundry load size can also affect the performance of the dryer.
You can check the link below for the best laundry load size.
https://www.samsung.com/us/support/answer/ANS00080262/
Also, you can check the cycle and settings of your dryer.
https://www.samsung.com/us/support/answer/ANS00051022/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Once you contact us, please provide this reference number 1145121416.
^Rainly
NO SAMSUNG EVER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HORRIBLE. Two months old and it is broken. NEVER again will I purchase anything samsung. Last purchase of a refrigerator had issues and never fixed.
No, I would not recommend this to a friendPoor service still have t received appliances
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The worst service ever on phone for several hours to arrange installation sent to wrong house how do they stay in business ?
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144599525.
-Noraina
samsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.heating element not working after less than a month of use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Matt, I see that you are experiencing issues with your Samsung Dryer not providing dry clothes and I would like to offer some assistance to make sure that you machine is operating properly. I have some helpful information that will provide ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143407002. We thank you for being a part of our Samsung family. ^Brad
Very poor installation.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Installer said he didn't have the "right tools" so couldn't place dryer on pedestal, and was gone before I could ask if he was coming back.
No, I would not recommend this to a friendCheap product.
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Broke in less than a year. First it started making horrible noise then it stopped.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Binky,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having issues with your dryer as it makes an horrible noise and then it stopped working. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000979/ to guide you if your dryer is noisy.
You can also check this link https://www.samsung.com/us/support/troubleshooting/TSG01001008/ if your dryer will not turn on or stay on.
Please also see this link https://www.samsung.com/us/support/troubleshooting/TSG01001987/ if your dryer turns on but doesn't start or spin.
If repair is needed, please take note of this link https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3 for the warranty information of the product and you can visit this link https://www.samsung.com/us/support/service/ for our Support Center to request service.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144536894.
-Noraina
Run from this dryer
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nothing but issues with this dryer. It heats up when it wants to, samsung support is awful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, I can see how this has been difficult and I am here to help. I have attached a link to a troubleshooting guide that may help with your dryer not heating (https://bit.ly/3zpOiVB). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144041692) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
Price too high
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.They were other same brand with different price but not in stock
I would recommend this to a friendBrand response from Samsung
Posted .Hi Hulk,
We are here to help you to find your appliance needs.
I have provided the Samsung link that indicates the lists of our Samsung dryers.
https://www.samsung.com/us/dryers/
If you have inquiries and need further assistance in the future, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145123411), which will help our team pull up your information.
^Rainly
Stopped working within a year
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Stopped working after 4-5 months. Still don’t have the issue resolved.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tenvo.
Thank you for your review. We apologize if your dryer stopped working, which was less than ideal, and it does not meet your expectations. We are always here to help.
Here is the link for possible reasons why the dryer stopped working: https://www.samsung.com/us/support/search/?query=dryer+stopped+working&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1144858546), which will help our team pull up your information.
Have a great day.
Melardo
Average
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Clothes Not getting dried the way expected and provided in details
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There!
Thank you for reaching out to us. I see you have some concerns with the Samsung - 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry - Platinum. I sincerely apologize for the inconvenience; if clothes are not dry on your Samsung Dryer, it was less than ideal. The experience is not what we expect from our customers. Your feedback helps to understand where we can take steps to improve our product and service.
Here is a link about "Clothes are not Dry after using Samsung Dryer": https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
For reference, you may also access the user manual about "Troubleshooting Checkpoints" on pages 45-47 and "Information Codes" on page 48: https://downloadcenter.samsung.com/content/UM/202110/20211003065548677/DV6000_DC68-03381W-04_EN_CFR_MES.pdf.
I also shared the link about the warranty information of your Samsung Dryer: https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3.
Your Samsung Dryer is warranted by SAMSUNG against manufacturing defects in materials or workmanship for the limited warranty period, starting from the date of original purchase, of:
One (1) Year All Parts and Labor.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144620805
Have a great day.
Melardo
No support
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stops working from 6th month no support from Best Buy Or Samsung so far
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.
To further assist you, please contact us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-
SAMSUNG) You may provide this reference number (1144968922) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
^^Ross
Satisfied
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had a sensor problem after a month. But they came and fixed it. SO FAR SO GOOD
I would recommend this to a friendBrand response from Samsung
Posted .Hi Neal! Thank you for your feedback. We are happy to hear that your dryer is now working as designed.
If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143957944
Facebook Messenger: http://m.me/samsungsupport or
Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Thank you for being the best part of Samsung. ^Nic
Unhappy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaks water, even after having 3rd party look to make sure everything was connected correctly
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142806443. We thank you for being a part of the Samsung family. ^Brad
Not heating
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought the item 3 days ago and the heating element doesn’t work.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Samsung understands how frustrating this is and would love to help. Please reach out to our support team at either 1. Facebook Messenger: http://m.me/samsungsupport or
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 and be sure to reference ticket number 1143896621. ^Lo
Not happy
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.6 months old. Will not turn on. Lights work Less then 6 months new
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Johnjdonah,
I see that you are experiencing issues with your Samsung Dryer and I would like to offer some help to ensure you are getting the best performance from your machine. Let us find a resolution to your problem by contacting us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143161722. We thank you for being a part of the Samsung family. ^Brad
Unhappy !!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Sheets bundle up even after being separated before drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer and caring for your bedding. I would like to offer some help to ensure you are getting the best performance from your machine. See link below:
https://www.samsung.com/us/support/answer/ANS00047247/
If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143220750. We thank you for being a part of our Samsung family. ^Brad
poor service
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The product was good but the Best Buy service was horrible
No, I would not recommend this to a friend