Customer Ratings & Reviews
- Model:
- DVE45T6020W
- SKU:
- 6420195
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Customers are saying
Customers admire the 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry for its excellent drying performance, quiet operation, and ease of use. Many appreciate its capacity and the value for the price. While some experienced issues with heat and initial condition, the positive feedback on performance and convenience outweighs these concerns. The size is also frequently praised as fitting various spaces.
This summary was generated by AI based on customer reviews.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large interior, many dry options do a great job. Lint filter catches all the lint.
I would recommend this to a friendGreat Experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Early delivery, very quick nstallation and responsive staff
I would recommend this to a friendSAMSUNG DRYER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT DRYER MACHINE WE LOVE Samsung products!!!
I would recommend this to a friendGreat brand
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the item in all, great capacity, easy to understand everything
I would recommend this to a friendMr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.mounting is a bit imbalance, shakes when spinning. Prefer door opens from left to right
I would recommend this to a friendBad usability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It generally works and seems well-built. The usability leaves a lot to be desired. The rungs on the inside are not long enough to get a good tumble. Sheets roll up into a hard ball and bang around inside. You have to open the dryer every 10 minutes and shake them out. Lint trap design is terrible. Tough to open, tough to remember HOW to open, weird non-intuitive design always has me trying to put it back in backwards. I've used this dryer probably 50+ times now and every single time I have to remember how to open the lint trap to clean, and then which way to put it back in, like its the first time. I'm a pretty smart guy. It's just bad design. Oh, the tones and jingles that you cannot disable. You can't even modify the settings while it's running. Want to turn the heat up or down? Adjust the time? Nope. You have to turn it off (plays annoying shutdown jingle), then turn it back on (plays annoying startup jingle), then you have select all your settings again. This unit is in a house I am renting and I will never, ever, ever buy a Samsung dryer for my home (nor a fridge or washer, all of which are Samsung in here). I'm not sure I'd buy digital appliances period without thoroughly researching the software first. At the very least I should be able to disable ALL tones on the thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jomolo,
Thank you for bringing this to our attention. I see you have some concerns with the dryer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
Most Samsung washers and dryers are equipped with a Bedding cycle for bulky items like comforters, duvets, pillows, blankets, and sheets. However, you should also refer to the care instructions provided by the manufacturer of your comforters, duvets, and pillows for the best results. Though it's more expensive, you may want to consider having your comforter or duvet dry cleaned.
Care for your bedding items with your Samsung washer and dryer https://www.samsung.com/us/support/answer/ANS00047247/
Here is a link on how to use the lin lint filter.
Lint filter on page 34
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
To turn off the alarm. Please see the link below.
Alarm off on page 46
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144809977
Have a great day.
^Charles
No
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looks great . Love the quietness . Great appliance
I would recommend this to a friendsmc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of the stackable washer and dryer to save on space in the in-law house
I would recommend this to a friendHorrible! Do not buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung washer and dryer from Best Buy. We have had nothing but problems. We bought original ones middle of May. They were both supposed to be delivered same day. Appointment was set and day of delivery only 1 came. Had to wait a week for the other. The dryer that arrived came damaged. It was all bent and dented. We called and had to have a new one sent out (more time waiting). The original washer that came was broken, when it cycled, the machine walked itself across my floor almost 5 feet! It shook violently! Had to call and get a new washer sent out. We've had them for 5 months. Yesterday the dryer was working fine in the morning and then last night it wouldn't even power on!! Nothing is made well anymore! You spend a LOT of money on something and it breaks within the first 6 months. Uncalled for! I've been on the phone now for almost 2 hours with Best buy. Can't understand any of the reps and they can't understand me! My only option is to have a refund started and then come pick up the old ones. In the meantime I don't have a dryer for my clothes. I have to wait an undisclosed amount of time for the refund to process to my best buy card before I can purchase another Brand (I do not want this same brand!) This is a nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how difficult it is to have your washer and dryer not working, MeagenK. We want to speak with you directly to provide support and see what options we can provide to speed up the refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146478765, to help our team pull up your information when you message us.
Have a great day.
-John
- Pros mentioned:Ease of use
Love Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer and dryer I bought! Samsung makes a great product. It is perfect for what I need. Simple and easy
I would recommend this to a friend Dryer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer was damaged. Had to have a replacement sent out.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JohnN,
Thank you for choosing Samsung for your dryer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
RUN FAR AWAY FROM SAMSUNG! Horrible Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RUN far far away from Samsung washers and dryers! I bought this dryer in November of 2020, had to spend $200 to replace the heating element in 2022, and now it gives me dc and c3 error messages and beeps nonstop. I don't even want to repair it again because I think it is a piece of hot garbage that isn't worth the time or money to repair. Not only that, but when it was functioning properly it would signal that clothes were dry when in fact, they were not. So, i had to set the time dry rather than using the sensors. Do yourself a favor and buy literally ANY other brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarybethT, we understand how it feels to deal with an error code in our washers. We are here to help.
Below is a link to help you diagnose the error code you receive in your dryer. Please choose "Door-Related errors (dC, dE, dF, do, d0, 1 DC, 1 dF) and All other errors."
Samsung Dryer has an error code
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147163575) to help our team pull up your information.
Have a great day.
^Camille
- Pros mentioned:Noise level
New Samsung Washer, Dryer with pedestals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my hose. Quiet, excellent in all areas.
I would recommend this to a friend Not a good dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Class on the door shattered. Only used a few times.
No, I would not recommend this to a friendBe aware of issue with cracked drum!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a previous model of this dryer three years ago. A huge crack was found at the back of the drum. It might have been there for a long time, as it was hidden all the way in the back. Long story short, I contacted Samsung CS and was told there was nothing they would be responsible for after one year. However, I soon discovered by a google search that cracked drum is a very common problem with Samsung dryer, not just for this model. Please see the link to a relevant post below. https://us.community.samsung.com/t5/Washers-and-Dryers/Crack-in-Dryer-Drum/m-p/1437841#M19950 So think twice before you buy from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your 3+ year old dryer. We have made many improvement and added features since this model. I would love for you to give us another chance and see how much you love our products. Thank you for choosing Samsung. ^Brad
Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy Customer Service. Unable to speak to Team Member on floor to ask question on a Dryer purchased. 2nd Purchase within a week. Next time will buy elsewhere where I can speak to someone on floor if needed. Product decent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter about your experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Won’t dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor thinks the clothes are dry. D keeps tuening the dryer off, I check the clothes still damp. I switch to manual timed dry 50 minutes still damp. I switched to a small load.. the dryer is just not getting hot enough.. I love the matching washer just the dryer is driving me crazy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Terrible, Congratulations on your new Samsung Dryer and thank you for bringing this to our attention. I would like to provide you with a helpful guide to ensure you always get the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942411. We thank you for being a part of our Samsung community. ^Brad
Not worth it unless you buy new every year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. After a year it stopped drying. Close aren’t hot when pulled out. Did YouTube videos went to their site to help. Also changes the thermal part, cleaned sensor and made sure it was cleaned out. Still does not dry. If it does then it takes about 5 hours. Contacted Samsung like they suggest in other reviews and their response was to contact someone who does work on them. I’m done with Samsung. First a fridge that crapped after 2 years and a dryer now after one. Thanks but no thanks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CrystalF,
We are here to help you improve your dryer's performance.
Here are steps to help you dry your clothes. Please follow every step and click on the hyperlinks for further support.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899054 to help our team pull up your information.
Have a great day.
^Aloe
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost always shuts off before our clothes are dry (even on the "timed" setting) except when it doesn't - I've had the "sanitize" setting get stuck on for HOURS before we noticed which could easily burn a house down. The paint and finish is peeling. Just total trash for the price. Will not purchase Samsung for the replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand the disapproval of your Samsung dryer model. We are here to help out.
I have shared a Samsung link below that will help with your experience with the dryer. The link has four radio buttons, please center your attention on the second (The dryer cycle ends too quickly) and third (The dryer cycle takes too long) radio buttons. Each radio button will have its embedded video which we encourage you to watch in full. In addition, each radio button will guide you through specific steps to take.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146723744 to help our team pull up your information.
Leo
No power cord with dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer delivered without a power cord. Beware of this as if you look what is included the information button says cord included. Useless delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert CY,
I can understand how important it is to have everything you expect when a new appliance arrives. We are here to assist and provide clarity.
The power cord is included with the gas counterpart of this dryer, model number DVG45T6000W. The electric dryer model DVE45T6000W, the power cord is sold separately.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148070313 to help our team pull up your information.
Leo