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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6587 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance, noise level, and ease of use as positive aspects of the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+. Many customers appreciate the machine's capacity and size, and consider it an excellent value for the price. However, some customers have noted concerns regarding drying performance and the spin cycle. A few customers reported issues with installation, the door, and an unusual smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 233 Showing 4,641-4,660 of 6,587 reviews
  • Rated 4 out of 5 stars

    Good Dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good, quality gas dryer. Delivery was smooth and so was the pick up of our broken dryer. The only negative feedback is that we had to wait for over a week to get delivery.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Tired of Waiting and seeking resolution

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If I had an option of 0 stars that would be my option! The product issues since the day I bought it, the issues in getting someone on the line, and now still waiting online for resolution after MONTHS!! What should be a warranty replacement is now a drain of my time and efforts to resolve an unbalanced, unfixed, spring replaced yet unresolved washer issue rattling uncontrollably while in spin mode. Next steps likely to escalate yo the ombudsman for action.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi JacobS,

      We appreciate you taking the time to share what’s been happening, and we understand how frustrating it is to deal with an ongoing spin-related issue—especially when you’ve already invested time and effort trying to get it resolved. We’re here and fully willing to help you move this forward so your washer can operate the way it should.

      To review your case in detail and provide the next steps for your unit, please reach out to us through the channels below. Our team will be ready to assist and continue the support process with you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1151548242) to help our team pull up your information.

      Thank you.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Cleaner clothes

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer. It get my clothes sparkling clean and with less detergent than mu other washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good dryer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good big dryer. Does it’s jobs and like most things now days has more different modes than I really need but still nice to have.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Buzzkill38! We appreciate your feedback, continued support and choosing Samsung! ^Nic Samsung

  • Rated 4 out of 5 stars

    me

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it just not like the on and off button is to sensative

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought this dryer for my daughter and she loves how fast it drys her clothes. It has different drying options for her needs. She has zero complaints!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like is very good washer, no have vibration and stackable.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Shop around and get a different brand

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Y’all, if you really want to have buyers remorse, get this washer and the matching dryer. These two lasted approximately 2 years before requiring a repair on a mechanical component that was more than the original cost. Dryer motor went out, it took 3 weeks for Samsung to send repair team. Washer drum and housing went out, it has now been six weeks and despite numerous calls and reassurance from Samsung, the third scheduled service visit has been cancelled. Customer service is a nightmare to get through and if you have to make multiple calls, you have to relive every one of them with the current rep. All calls are routed through call centers and the reps only know the script that is in front of them. It does no good to email Samsung because the only response you get is an acknowledgment that they received your email. 10 out of 10, recommend any other brand than Samsung. (PS also got the crappiest fridge from them that makes about 8 ice cubes a day)

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far, so good. I love the short wash cycle. All cycles are working well so far, without all the big bells and whistles. It was a good buy!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Inexpensive and quiet.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet, best one weve had so far and for the price.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Repeat Samsung Customer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was able to pickup the washer a day earlier than expected which was great. Also, BestBuy had the best deal on the Black Stainless Steel. Love it!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    samsung frontload

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer first frontload and does a great job for 5 months so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    New Washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    No issues encountered with the installation and washer is working as expected. Every product should be like this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I recommend this washer and dryer set to anyone that needs new appliances it’s a great deal has great updated technology is to get a good wash and dry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 3 out of 5 stars

    Dryer

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Decent dryer. Easy to use and haven’t had any problems so far

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jean,

      Thank you very much for your observation of our products. Should you need support in the future, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Really nice product would buy again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Affordable setup

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Got both the washer and gas dryer installed within 10 mins. Props to the installation team. Very thorough with ETA also.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good Song

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This Dryer works great. I do actually like the song that it plays to let me know that it is done. I can hear it even if I'm on a different floor.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Highly recommend product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very good product and excellent build. Works perfectly with no issue. Would recommend to anyone who wants to buy a Samsung washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    best

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    dryer is great clothes is done within 45 min and save electricity device

    I would recommend this to a friend