Customer Ratings & Reviews
- Model:
- DVE45T6000V
- SKU:
- 6427844
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.
This summary was generated by AI based on customer reviews.
BUYER BEWARE!!! Broken 5 months in
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to give this high rating to make sure people saw this so they wouldn't be fooled by other people's high reviews. This is the second dryer that I've gotten from the Samsung stackable line that has had the same issue with heating elements and not stopping when it finishes the cycle. We bought this in November of 2024 on the 21st. The dryer encountered code 3C on May 16th 2025. After checking in the manual what this indicated, I checked the lint vent which was clean, and I checked the exhaust vent and tubing which was also clean. Just left a third issue being the board. I'm on my Best buy Total protection member, and when I contacted the toll free number, they said the trial was not currently covered under the 24 month plan because it was still under the manufacturer's warranty. When I contacted the manufacturer's warranty they stated that I would need to pay $350 because it was a part that was obsolete. When I told best behind they said there was nothing they could do. Highly frustrating experience, will never buy the Samsung Major appliance again.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi RaySprague,
We understand how you feel regarding this dryer. We are here to assist you.
Please see page 48 of the user manual for steps to take when the dryer is getting an error code.
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1149225426), and it will help our team pull up your information.
^Rodel
9 Min in load-knocking unbearable!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I sold a faulty washing machine that makes a loud knocking sound during spinning and whose door doesn’t close properly. Although it was a scratch-and-dent item and I saved a few dollars, Best Buy lied and did not properly check whether the machine was operational. I am currently examining the quality of the warranty. I'm in the process of seeing how good or bad the warranty is.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for letting us know what you’re experiencing with your washer. We understand how concerning loud knocking noises can be, especially when you’re trying to determine whether the unit is functioning properly, and we’re here to help guide you through it.
To address the sound you’re hearing, please follow the troubleshooting steps in the guide below and check the section titled “Thumping or knocking.” Be sure to click on the embedded links for additional support:
Samsung washing machine is noisy
http://www.samsung.com/us/support/troubleshooting/TSG01001985/
Regarding the door concern, a slightly loose door latch is normal by design. If the washer is unable to properly close or lock the door, it will display an error code to alert you.
Should you need further assistance or wish to have our team review your concerns directly, you may contact us through the channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1151470787) to help our team pull up your information.
Thank you.
^Camille
Done wrong by Best Buy
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought this supposedly new, open box washing machine that lasted about 5 washings over 2 weeks. By then it was shaking so bad the neighbors could hear it and it shook the whole house. Of course Best Buy said it was past their warranty by time we called and referred it to Samsung. Found out it was unfixable, broken weight and bolts. Best Buy should have taken it back for refund or credit but Nooo! Will not be buying major appliances or possibly anything else there again. Took 2 months for Samsung to take action. Not a happy camper!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We sincerely apologize for the experience with your Samsung Washer. To better assist you with this issue, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to answer your specific inquiry.
Your washer will vibrate and make some noise, but it should be barely noticeable. If your washer is shaking violently, ensure the shipping bolts are removed for the front load model. A level floor and washer will help reduce shaking, too. Give the washer space for rattling or clanging noises, and check for loose metal items inside. Turning clothes inside out can reduce noise from buttons and zippers. And finally, if you hear squeaking or squealing, turn your washer off and request service.
I shared the link about "Samsung Washing Machine is Shaking": https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
You may also refer to this link about "Install a Samsung Washing Machine in your Home" and look for "Level the Washing Machine": https://www.samsung.com/us/support/answer/ANS00051342/.
Reference Number: 1144764614
Have a great day.
Melardo
Works like a washer should, with many problems
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had more problems with this washer than any cheaper one I've ever used. First the door lock stopped working so I couldn't wash anything, which I had to call and wait a few days for it to come be fixed under warranty. The front seal of the door always has a leak, every single wash cycle. Now, conveniently it started leaking out the front of the washer of all places. Right after my warranty ran out too for the added smack in the face. Do yourself the favor and skip on a Samsung washer, it's just not worth the hassle.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we realize your experience has been less than ideal and we definitely understand that. We are continually improving the quality of our products and your feedback is important to that process. I am including a link to a helpful troubleshooting guide to support your concerns on the washing machine leaking (https://bit.ly/3BEMJ6J). For further assistance, contact our support team directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143787790) and it will help our team pull up your information. We thank you for being a Samsung customer. ^Lena
Sorely disappointed
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The buttons on the front panel of the washer are smearing/peeling off. I contacted Samsung explaining to them what the issue is with photos and they sent a tech over who came by and took the same photos and said Samsung will not address. This appears to be a known issue and I guess in while the entire front panel will not have any buttons and it will get totally wiped out. Very disappointed in the way Samsung has addressed this issue, wasted my time and did not do anything for this issue.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi ALinNJ,
Thank you for purchasing a dryer from us. Samsung products are designed to provide convenience and satisfaction.
And it's sad knowing that one of our valued customers like you had to experience smearing/peeling off with our product.
Proper maintenance is important to keep our things look presentable. Please go to page 40 on this link for your reference on how to properly maintain your washer
https://downloadcenter.samsung.com/content/UM/202003/20200323131637312/WF6000T_SEHC_DC68-04006F-01_EN_CFR_MES.pdf
Also, here is a link that you can use on how to clean your washer.
https://www.samsung.com/us/support/answer/ANS00030150/
Here are options as well if you wish to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Stay safe,
Reference Ticket Number: 1144138866
^Mila
oil stains on clothes
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have a serious problem because all my clothes and my family's clothes are stained with oil. I didn't know how clothes got stained until we put my son's uniform in the first wash and it came out with oil stains. Now I have a lot of clothes with oil stains.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your washing machine, JeffersonMuniz. Let us help you.
Please refer to the resources below to address your washer's concerns. Click the links and hyperlinks and watch the embedded video (if available) for tips.
Laundry is stained or damaged after using the Samsung washing machine:
https://www.samsung.com/us/support/troubleshooting/TSG01108628/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150699150, to help our team locate your information when you message us.
Have a great day.
-John
Weight balancer exploded less than a year
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great when it worked, its been about a year and one of the weight balancers exploded. It's now out of warranty and Samsung wont cover it. The cost to repair is basically the same a new one. Terrible build quality.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are glad you informed us about what happened to the Samsung washer, Joey.
To help you with this, you can check the services we offer at the link below.
https://www.samsung.com/us/support/service/
For us to better assist you with your concern, we would like to speak to you directly.
Please get in touch with us through the following options below, so we can assist you in the best possible way we can.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145714015, which will help our team pull up your information.
^Rainly
Very disappointed
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The washer is malfunctioning. Wasn’t this supposed to be a brand new washer? Why is it malfunctioning? The washer keeps going on self cleaning.
No, I would not recommend this to a friendBrand response from Samsung
Posted .NavalaC, we understand your disappointment if your brand-new washer goes into self-cleaning mode. Allow us to help.
If your washer enters self-cleaning mode, it usually indicates that you have completed 40 wash cycles. This self-cleaning feature helps prevent the buildup of residue and odor-causing bacteria, keeping your washer drum fresh. We recommend running the self-cleaning cycle once a month or every 40 cycles.
Please refer to your user manual for more details. Turn to page 40, "Self Clean."
User Manual
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150464781) to help our team pull up your information.
Have a great day.
^Camille
Skip and buy something else
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Works well on normal clothes BUT, if you are drying a large blanket, you must use the time dry option or it will get hot and instantly shut off within 3 minutes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello JustinP,
We understand the disappointment about the dryer's drying performance. We're here to help.
Below is the link to troubleshoot the unit if the cycle ends quickly. The link also has another resource about dryer error codes and a video to watch from start to finish.
The dryer cycle ends too quickly:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
We have also provided the guides for the recommended laundry load size and the dryer's cycles, settings, and features.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149467627) to help our team pull up your information when you message us.
Thank you.
-Angelica
Manufacturing Flaw
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The bedding cycle doesn’t work on any models I’ve tried, and I’ve tried exchanging 4 times. I tried them all at the highest settings (1:38); however, instead of running for 1 hour and 38 minutes, they all would run for only 1 minute and 38 seconds.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as the bedding cycle doesn't work, instead of running for 1 hour and 38 minutes, it only runs for 1 minute and 38 seconds. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle ends too quickly" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
I also recommend checking this link https://www.samsung.com/us/support/answer/ANS00080262/ to know the best laundry load size for your Samsung washing machine and dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/answer/ANS00047247/ for the care for your bedding items with your Samsung washer and dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144383430.
-Noraina
Unhappy customer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Delivery did not bring all the parts for the install. The store could not find the parts to stack the washer/dryer so we couldnt hook it up. The door was scratched up. Well never order from best buy again
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144625323.
-Noraina
Bad delivery service
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The delivery people were rushing and careless when moving and installing the product. They left scratches on the washer and did not communicate during installation.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
The experience is not what we expect from our customers. To better assist you with this, please contact the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day!
^Chrystel
Poor QC inspection and noisy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good, returned the dryer the day it was installed as the drum was clearly rubbing against the side wall of the unit and noisy. Upon inspection the sheet metal of the dryer didn’t line up on the front of the unit and was noticeably unbalanced on the sides, which I’m sure was a factor in the noisy function. Not sure how the unit passed any type of QC inspection at the factory. Very happy with the Whirlpool unit which replaced the Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Samsung Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, don't hesitate to contact the Samsung customer service department at Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG) H.24 Hours a Day can answer your question or transfer you to your local store to answer your specific concern.
Reference number:
1144968962
^ ^Ross
Not so smart washer.
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I used it only a few times and I got the error SUD twice!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We are happy to see you posted a review.
SUd error code means Excessive suds error.
You can check the troubleshooting guide I have provided below about the Samsung washing machine information and error codes.
https://www.samsung.com/us/support/troubleshooting/TSG01002001/#washing-machine-displays-an-error-code
This code does not indicate that service is needed. It is caused by an incorrect use of detergent.
You can check the link below about how to use detergent in your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00031847/
You can also check the fabric chart on the model's user manual link on pages 56-57 and pages 27-28 about adding the correct detergent.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145719744, which will help our team pull up your information.
^Rainly
Serious leak after 2 weeks of use
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Developed a serious leak out the bottom within 2 weeks of paid delivery & install.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Washer. You stated that your appliance was only two weeks old. I would love the opportunity to chat and see when we could get a certified Samsung Technician scheduled to resolve your issue. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142817521. We thank you for being a part of our growing Samsung family. ^Brad
Horrible Install
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible installation service. This is a picture of how they installed it and then they pulled the dryer over it so I wouldn’t notice
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Stay away from this model
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It leaves clothes damp after many hours of drying.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Victor,
Thank you for reaching out. We appreciate you informing us that your Samsung dryer leaves your clothes damp after many hours of drying. We apologize for the inconvenience the issue has caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.
Here are the links to the troubleshooting steps to try when your Samsung dryer has drying issues.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
I've also included the link to the user manual to learn more about the product's warranty coverage.
https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3
Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Your Reference Ticket Number: 1144682521
Thank you, and stay safe!
-Angelica
JUNK!!!!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.ONE YEAR afrer buying this junk the seal broke in half!!! I have had washers last me 12+ years!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We want you to have a working dryer to dry clothes, Tracey4, to determine how we can best assist you with the door seal.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1145420544) to help our team pull up your information.
Have a great day.
^Camille
- Cons mentioned:Spin cycle
Poor quality dryer
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second dryer from Samsung. The first one was about a year and half old, over heated and started to smoke. I called Samsung they came out and said I have to have it professionally cleaned every year and it’s my fault so I had to pay to have it fixed (which was almost the cost of the dryer). I purchased this unit as a replacement and it seems to be subpar quality. I have to run multiple high heat cycles to dry larger loads and sometimes for small loads too. All of the custom cycles are useless because they never dry the clothes (they use lower heat settings). I suggest avoiding Samsung at this point.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.
Below is a link to help you with your dryer. Please choose the option that best fits your experience level. Click on any embedded text and watch the entire video if there are any.
Clothes are not dry after using the Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1151889102) when you message us so our team can retrieve your information.
Thank you.
-Kimberly
- Cons mentioned:Installation
Too much extra cost, time,,, No Good!
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.When I first tried to buy a dryer, the biggest advantage was that it was very cheap. However, when I received the dryer and installed it, I found out that no parts such as electric cables, plugs, bands, etc. were provided. So I went to Home Depot and bought it myself. This cost me a lot more money, time, and effort than I expected, and I ended up buying a more expensive hair dryer. In particular, for electricity, I had to ask a technician to do it, otherwise I wouldn't be able to install it. This was a very inconvenient task that cost a lot of money and took a lot of time. If I had known this would happen, I wish I had returned it before unpacking it. At the same time, I knew that other wholesalers were offering parts, installation, and collection of existing products at better prices (such as Labor Day sales), so I thought it would be difficult to purchase products from Best Buy in the future. If possible, it would be better if there was more detailed and specific information about the provision of the parts in the product purchase section.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear BestBuy clients,
Thank you for taking the time to leave us a review, and we certainly will use this information to help us in our everlasting efforts to improve the overall customer experience.
To better address your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific questions.
^Rainly