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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6586 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers admire the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. The washer is also praised for its amazing capacity and reasonable price. However, some customers have reported issues with drying performance, the spin cycle, and installation. Additionally, a few customers have mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 152 Showing 3,021-3,040 of 6,586 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    one of best product

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good i love my new dryer. This is the first time i bought any washer/dryer combo and its amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this purchase works exactly as expected.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Do not buy - shakes like crazy during spin cycle.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My last Samsung washing machine lasted almost 12 years so I thought going with Samsung for a replacement was a no-brainer. Sadly I was mistaken and will never purchase a Samsung product again. The machine cleans the clothing fine, but it shakes so violently during the spin cycle that anything on top of the machine falls off, and the spin cycle is extremely loud. Samsung has sent three technicians from two companies to investigate why the machine is doing this. Technician #1 said there was no error code, so therefore no problem, but he agreed my machine was shaking worse than he'd seen. Technician #2 wanted to replace the shock absorbers, but said I was out of warranty so it would cost nearly $500 (I'm not out of warranty, Samsung opened the repair ticket incorrectly). Technician #3 acknowledged that I was under warranty but saw no problem with my machine. Interesting that a problem is discovered when it's believed I'm paying out of pocket. Samsung's answer is "don't put anything on top of your washing machine." Needless to say, I hate this machine and Samsung's customer service is awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, we thank you for your review and we are sorry to hear of the concerns you’re having with your appliance. We’d like to follow up with you regarding your concerns. Please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144129256) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 5 out of 5 stars

    efficient and quiet

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    efficient, quiet operation. Installers were friendly, worked quickly and did a great job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome washer for the money

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer, couldnt be better with the quality and how this works. pretty much straight forward operation

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This a very highly quality washer. It’s very quiet and doesn’t really vibrate. It cleans the clothes very well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a very nice product works great we will be back to buy the matching washer

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Super

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use, fast ciclos. Economic in water and electric

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    doesn't dry clothes completely on normal setting

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My old Maytag would shut off when the clothes were completely dry. this new Samsung shuts off before the clothes are completely dry.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer lover

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Samsung washer it’s easy and simple to use and gets the job done.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Pleased with purchase

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice dryer... quiet and effective. I am pleased with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washing the dog

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washes very good and quiet. Bought these units back in November and I cant imagine using anything else.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was delivered ontime and with no problems at all. The dryer works great

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    First timer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First time ordering a Samsung Washer. So happy I did. It's very quiet and operates fantastic

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    First time using Best Buy

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I feel as if this machine was a extraordinary buy. And checking prices all around I found that Best Buy was the least expensive.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great washer.Dont need anything else.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great price.Looks good and washes good.If you dont want to waste to much this the washer to buy.So far Im happy with it.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    New Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had it delivered, Hooked it up. And it's been working great ever since. Haven't had it a month yet.

    I would recommend this to a friend
  • Cons mentioned:
    Smell

    Rated 2 out of 5 stars

    Not that great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I will say this it’s seems to get clothes washed. A few things I’m not liking this is a very loud washer machine everyone in the house knows when it is running. The second thing I’m not like at all is water that is left after the cycle on the glass door. You have to leave the door open so it can dry. I hate returning stuff but I’m going to have to because I’ve had the washer for 2 weeks and it already has a mildew smell.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    We Love our New Samsung Washer!!!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We Love our New Samsung Washer!!! It does everything that it should do!!!

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 3 out of 5 stars

    Same model # but not same machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I copied the model numbers off my old dryer's manual to order the new one. Was disappointed that it was not the same. The new one did not have steam settings and the door coloring was different and doesn't match my newer washing machine. Hard to see dial settings in the images on the website. I am finding this doesn't dry items as well as my one that used steam did.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there MicheC, I would like to congratulate you on your new Samsung Dryer and appreciate your review. I would like to make sure you are getting the best performance. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      We are here if you need any help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1144006949. We thank you for choosing to be a part of our Samsung community. ^Brad Samsung