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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 185 Showing 3,681-3,700 of 6,610 reviews
  • Rated 5 out of 5 stars

    Dry dry.....

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ohhhhjhh yes ....need my clothes dry!!!! Thanks to Samsung...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washer. Can't wait to buy the dryer. This the best washer I have ever purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer. So quiet you can’t hear it in the next room. Easy to use , holds very large load. I had a pink hat I was going to throw away because it was so dinghy, after one wash it came out bright pink like new.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    HIgh Tech

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using since last one year and its great product. No complaint so far.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far we are enjoying our wash machine that we purchased at Best Buy. Samsung is the brand we have for our dryer and it has lasted well so we decided to purchase a washer too. We like how the washer is simple to use and it works well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Machine!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Working really well. Really enjoy our front loader. Also love the color!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I'll never buy another Samsung appliace

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    PLEASE read this and don't be dumb like me and assume bad reviews were an anomaly. The issue isn't the unit. It stopped working after 6 months, which is a problem. But I bought the extended warranty and thought I'd be golden at least during the initial ownership period before extended kicked in. However, Samsung contracts with local companies and makes absolutely NO guarantee on timeframe or compensation for having to go to the laundromat. My washer broke over a month ago and we're still waiting on a tech after being given the runaround and rescheduled on several times. We live in a major city so there's no real excuse. After calling Samsung to complain loudly they transferred the ticket to a different company and I don't anticipate better results. Meanwhile I'm almost $200 in the hole from laundromat visits (I have six kids) and Samsung flat out refuses any consideration of compensation for that. I paid almost 2k with warranty and installation for a premium washer/dryer set and I'm spending hours every week at the laundromat after owning it for 6 months with no end in sight.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      DavidH, we understand your frustration that there is still no service technician scheduled to fix your washer and dryer, so you have to go to the laundromat to do your laundry. We want to speak to you directly to provide support and see what options we can offer to help you.
       
      Please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      When you message us, please provide us with this reference number (1151677435) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Dryer Review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works exactly as advertised and has a few really nice features such as the refresh, which lets you moisten and re-dry items that you might have left inside too long so that you get out the wrinkles quickly.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer and dryer. Installed side by side with shelf over both. Professionally and efficiently installed by Best Buy. No issues with the pair. Love them.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Just arrived today! Have not stacked them and I guess we didn't request them to stack them. We have had Samsung brand for years.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    New Samsung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaced a 10 year old Samsung. Old machine would power on by touching any button or dial. This one dn. Adding clothes after starting cycle was easier too. This one you must wait 3 minutes for the door to unlock. Newer model has more cycles and temperature settings. Price was good.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    A OK.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good machine, excellent install and haul away. Clean!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer review

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer was purchased to replace the same model purchased previously and not all that long ago in my estimation of how long it should last. I wish manufactured appliances were built to last longer (as they were years ago) especially since the price is so high.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Love it after 2 months of use

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I use mostly all of the settings on this bad boy & they are all great. Very good quality for catching lint and other particles during the cycle, especially for my pet-friendly home.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Disappointing purchase

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Door is on the right on the dryer. Paired washer door is on the left. Which means you need to reverse the doors if your home is not set up for this. My husband tried to reverse the door and all the screws were stripped.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We want you to have a better experience with your dryer, AbigailB. Let's help you out.

      For step-by-step instructions on how to reverse the door of your dryer, turn to pages 31-33 of its user manual:
      https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with the reference number, 1149947070, to help our team locate your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 4 out of 5 stars

    Good Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works well. However, I had to add extra time to get clothes thoroughly dry. I think once I get the hang of the settings it will be fine. It's good for the value and will get the job done.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Chele, I appreciate you taking the time to share your feedback on your new Samsung Dryer. I am happy to hear you are loving your new unit. We thank you for choosing to be a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Samsung front load washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer- best ever! Love Samsung products recommend!

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Clothes still smell after washing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Never had a front load washer didnt use much water when washing called Samsung and set up appointment with tech he came out advised that was normal for front load washer and said everything was fine using mobile app. Today washed a pair of Jean's and 2 small child size blankets that my little grandson had peed on while sleeping after having washed the Jean's 2 times they still smelled like pee, will never buy front load again, dont believe the claim that they get clean with very little water. That was my concern and was confirmed after the pee smell from the Jean's. Bought the pair washer and dryer in Aug, they were delivered mid Sept have had a service person out once and now this. Yuck dont feel like my clothes will really be clean now.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having issues getting the best performance from your Samsung Dryer. I can help with that and have some information that will ensure that you have the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Easy to use

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to choose the best way to treat the wash load. Quiet operation. Friendly notice when done. Best spin operation I have experienced - items are nearly dry.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Out with the old, in with the new

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This purchase replaced our ten year old version of the same dryer. Needless to say, they hold their value. Great price for a great product.

    I would recommend this to a friend