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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6587 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are pleased with the overall performance, quiet operation, and ease of use of the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer. Many appreciate the large capacity and good size, especially considering the price. However, some customers have reported issues with drying performance, the spin cycle, and occasional installation surprises. A few customers also mentioned concerns about the door and a lingering plastic smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 215 Showing 4,281-4,300 of 6,587 reviews
  • Rated 3 out of 5 stars

    Not what I expected

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sometimes can't set settings the way I want. One good thing is the filter is easy to find and clean however, water drains from it when taking out the filter.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung- 4.5 Cu ft washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The quality of this washer is amazing. Very easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Works like a dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well although waist bands are still a little damp if using the auto sensor cycle. If I am washing a lot of sweatpants, I just run it for another 20 minutes to make sure everything dries all the way through.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very pretty and big inside and easy controls. Its a gas dryer and dried the clothes pretty fast

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    The best thing

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best thing that you can buy from best buy and everyone should buy stuff from best buy

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great machine just need to be taller.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I needed a replacement dryer and this was the perfect fit. However, it is on top of the washer and is a bit high to reach the buttons, something you should consider. I am 5'3 and it is difficult to reach the higher buttons on this machine.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Laundry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it was a pleasant investment, no loud sound, water and electricity savings, I can't complain

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    An impressive and powerful little fan.

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m totally impressed with this item. It has 3 speeds. Each speed is powerful in its own right. It’s sleek look is cool.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great Looks great. It felt like a good deal for us.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Perfect!!!!

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent!!! Peace of machinery. Very high-tech. Very convenient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is great due to the many settings. The only thing we haven’t figured out how to do is to turn off the reminder bell that will ding until you take the clothes out of the dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I was hoping for a better deal

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far its been excellent. I tried open box at first and unit can badly damaged and made so much noise I though neighbors would eventually call the police. $250 more I got a new one

    I would recommend this to a friend
  • Cons mentioned:
    Drying performance

    Rated 2 out of 5 stars

    Underwhelmed.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    While the installers did a great job... this dryer doesn't do the one thing it's supposed to do very well. We have to run the appliance twice to get a medium load of laundry dry. I'm not sure if we have a lemon, if this is just how the unit works, or something is wrong with the setup.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the performance of your dryer, LouisW. Let us get this taken care of.

      We suggest referring to the resources below to address your dryer's drying concerns. Please click the hyperlinks and watch the instructional video for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147068785, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Love this dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer. It works so good and is my favorite purchase this year. Best Buy made the purchasing experience wonderful and were so speedy with their delivery. They arrived on time. I have no complaints.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Works great but too many options

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works great> However, there are so many choices and buttons to set up for a dryer. Glad I bought this one though

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung electric dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does what it is supposed to do.Dries the clothes in a good amount of time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great product, great service

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it's been working great and the delivery was smooth and quick! The delivery people stayed to run a test load and made sure that hook ups were correct.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great customer service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The associates greeted us right away and were very helpful walking us through our purchase!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! Very little sound when drying which is amazing when doing laundry at night!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    review

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    just got it, all new items appear to be fine..tenants seem to like it so far so my yes's and no's at this point mean nothing but there is no way not to answer those questions

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there review, I would like to say congratulations on your tenants new Samsung Dryer and appreciate you taking the time to share you feedback. We are happy for your tenants and appreciate being the choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung in your home. ^Brad Samsung