Appliances Memorial Day SaleFree delivery. Ends 6/3. Terms apply.Shop now

Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Loading...

Customer reviews

Rating 4.6 out of 5 stars with 6587 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention the overall performance, noise level, and ease of use as positive aspects of the 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+. Many customers appreciate the machine's capacity and size, and consider it an excellent value for the price. However, some customers have noted concerns regarding drying performance and the spin cycle. A few customers reported issues with installation, the door, and an unusual smell.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 266 Showing 5,301-5,320 of 6,587 reviews
  • Rated 4 out of 5 stars

    Main user

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Wish I could have a save setting for favorites in cycles

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it a lot, the only thing that vibrates a little when it's squeezing.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Happy with all by installation!!!!

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am very pleased with the Samsung washer and dryer. Also please with the delivery. But, this morning I was by the washer as it was spinning. It was shaking like it was 32 degrees below zero. On closer examination the left front corner was not placed on the raised cement area so with only three legs on solid ground it is going to shake it self to death some day.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand how frustrating a shaking washer can be. Our goal is to assist you, CATT.

      When your washing machine encounters a shaking cycle, you can easily troubleshoot its performance by following the simple steps from the link below. There are recommended embedded links and a YouTube video included; kindly visit them.

      The Samsung washing machine is shaking:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      Should you require further assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147523709, to help our team pull up your information.

      Have a great day!

      ^Chrystel Samsung

  • Rated 5 out of 5 stars

    Great washer!

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Everything comes out clean! First time owning a front load washer.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Vibration when spinning…………………………………………………………………..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi BenjaminB,

      We understand how you feel about your washer. Let's get the information you need.

      Check out the link below for steps to take with your washer that vibrates when spinning. To access the complete diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP" for more details.

      Samsung washing machine is shaking
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/

      We would love to speak with you to provide more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1148610112) to help our team pull up your information when you message us.

      Thank you.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Awesome dryer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, nice and sleek design, beautiful and works great.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    excellent washing machine.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love the samsung washing machine. great options and energy saver

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our new washer... great capacity and quite

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Takes a full day to do laundry for one person

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Completely unsatisfied! Takes 2 hours to dry just a few garments. It has taken four, 1 hour cycles after already completing a bedding cycle to dry ONE blanket. Heating is inconsistent. Sometimes its hot sometimes it feels room temp .

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We know the inconvenience of dealing with a dryer that takes too long to dry clothes, AbigailL. We're here to help.

      Here is a link to the troubleshooting steps for when your dryer takes too long to dry. The link also provides resources to check for cleaning the lint filter, testing vent blockage, checking for error codes, and reviewing your dryer's cycles, settings, and options.

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      We've also included a guide about properly loading the dryer for reference.

      The best laundry load size for your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need further assistance, please feel free to get back to us via the following options below:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number 1151109925 to help our team pull up your information when you message us.

      Thank you.

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Great machine

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was time for an upgrade and this machine is perfect balance between new and nice but not outrageously priced! No complaints! Delivery and setup also without complications!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great install went good was very quick and professional

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very pleased

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really great I am very pleased. Got the washer and dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer. All the different cycles make it easy to use.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    excellent washer - loads of clothes all clean like never before

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Working great after 2 weeks use

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has all the features I need. Best value I found after research.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Long waite

    |
    |
    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Not the best when it came to shipping and delivery as it took forever.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Veronica L,

      When you're excited for something to arrive and it takes longer than expected, it can test your patience. To better address your experience with delivery times, please contact Best Buy's customer service department at (888) 237-8289, they are open 24 Hours a Day.

      They can provide more context to your experience about the logistics of your washing machine.

      Leo Samsung

  • Rated 5 out of 5 stars

    Awesome buy

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great buy k. Workw amazing and easy to install as well.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good item

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. But only for a month.let’s see how it goes.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Dryer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Machine has worked well. Customer service was weak.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    It works

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This machine works just fine. Nothing wrong so far.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I would like to congratulate you on your new Samsung Dryer. I am sure that you will love this dryer and all of its features. Thank you for choosing Samsung. ^Brad Samsung