Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 278 Showing 5,541-5,560 of 6,611 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer and Dryer

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    washer and dryer work great and best buy was quick and easy wirh delivery

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung front load washer

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well the onlybthing is that the buttons are a litlle sensitive to touch.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    John C.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this product. I would recommend it to friends and family.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad not great

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. But I can’t say I loved my purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Good dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Big capacity and dries fast. Ery happy woth this purchase

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Satisfied customer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I absolutely love this washer, it meets every single expectation. I strongly recommend

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great. So far so good. Would purchase again if needed. Have been using about a month.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it great dryer very quiet and drys amazing love the color and easy install

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Nice washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer has been amazing for my family Its So quiet and cleans clothes very well.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective pump!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer in Feb 2024 and the pump stopped working in Oct 2025. I had to get it replaced but the pump was on factory backorder for an undetermined amount of time. I had to buy a new washer instead, I had to buy the same brand since it was stackable and the only samsung would fit with the dryer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Samsung Washer

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fabulous washer with many options for a wide variety of cycles. Quiet too!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good quality brand

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i am using it in my rehabs and have no compaints so far. BestBuy provided my best price

    I would recommend this to a friend
  • Cons mentioned:
    Door

    Rated 1 out of 5 stars

    Mager damage to Laundry room.

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers. Forgot to remove shipping bolts. Machine fell off pedestal and wedged it self against the door handle blocking the door shut. Had to break in to the newly remodeled laundry room. New oak door is destroyed. And lost of damaged to sheetrock.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Price

    Rated 5 out of 5 stars

    Good buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got a bargain on this. Works great and couldn't beat the price compared to other retailers

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung dryer

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Has been working like a champ - no issues and more efficient than old unit

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate this washer. Washer is horrible!!! The washer is suppose to be vibration reduction and very quite and it’s the exact opposite. Every time it spins out it sounds like it’s gonna take flight out the window. Horrible washer for the price I paid for it. Will never purchase it again. I’ve even had it replaced and it still is not a good washer.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Front Loading Washer. There are several important factors that can be causing this issue. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 3 out of 5 stars

    Technical issue

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hi,this product showing word sud which i don't understand and is not washing pls i need assistance on it just started yesterday.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    loving my new dryer!

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Absolutely loving my new dryer! After 10 years of an older model, it was time to upgrade.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hey there Scoopy! I am confident your new Samsung dryer will continue to impress! We love hearing from customers like you! ^Shay Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great Product

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my dryer it works great and my family loves it because it so easy to use.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Beware of open box items

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The price of the machine was good for an open box item, but it was not as advertised. It was advertised as satisfactory, but was only fair a best. The front panel is pushed in as if someone had dropped or kicked it in. There are two bend to the right of the door. What was worse was the attitude of the person on the other end of the phone when I called in about it. I had Samsung look it and they found the door seal was damaged as well. They replaced the seal but couldn’t replace the front panel.

    No, I would not recommend this to a friend