Customer Ratings & Reviews
- Model:
- DVE45T6000P/A3
- SKU:
- 6473462
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.
This summary was generated by AI based on customer reviews.
washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Honestly not sure what I think about the washer. Would be better if door could open the other direction
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Washer. We are glad for you to join our family. If you need any assistance with your machine, please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142751876. We thank you for being a part of the Samsung family. ^Brad
Great until it breaks
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I got this washer in October 2021 and started making noises on December 2021. Samsungs service department is AWFUL is made to discourage you from submitting a claim. After initial assessment for repair, it was switched to exchange and now Samsung won’t do exchange with e receipt. I’ve been on the phone with Samsung for at least 5 different occasions and each for at least 45 minutes. If you buy it I hope you dont have to go through the same ordeal
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Jerryatlaw,
Thank you for reaching out and letting us know that your washer started making noise two months after purchase and that we won't accept an E-Receipt to process an exchange. We apologize for the inconvenience that this caused you. It's not the experience we want you to have with one of our products. We're here to help.
Attached is a link to a troubleshooting guide that you can check, which may help fix the noise issue with your Samsung washer.
https://www.samsung.com/us/support/troubleshooting/TSG01001985/
I've also included a video link below for additional troubleshooting steps.
https://www.youtube.com/watch?v=ywOrH59K9Rw
For reference, you may refer to the link below-containing warranty information.
https://www.samsung.com/us/support/warranty/?model=N0054102&modelCode=WF45T6000AW/A5
For other concerns, do not hesitate to reach out via our Support Channels below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you, and stay safe!
Your Reference Ticket Number: 1144171895
-Angelica
- Pros mentioned:Overall performance
Like this unit.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Unit works great and as expected. I would recommend.
I would recommend this to a friend Great investment
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love my new washer and dryer. I actually love doing laundry now. It does an excellent job of getting my clothes clean and smelling fresh. I don’t have to worry about missing the rinse cycle to put the softener in, it does it automatically. Did I say “I love it?”
I would recommend this to a friendGood Washer with a Tiny Flaw
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.After the wash , when i open the door, the water drips on the floor. Except that issue, it washes well
I would recommend this to a friendBrand response from Samsung
Posted .Hi Anjann! We appreciate you letting us know about your experience with the washer. Samsung is always happy to have useful feedback. ^Jecca
No heat after 9 months cost $900 to get fixed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give negative star if I can. The dryer has no heat after only 9 months of using. I contacted Best Buy and was told to contact the manufacture directly. Even still under warranty, Samsung wants to charge us almost $900 to have the machine fixed (more expensive than buying a new one). I would never buy anything from Samsung in the future
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jason, we know how disappointing it is to have a dryer that is not heating. We're here to assist in correcting its performance.
We suggest checking the link below to troubleshoot the dryer that does not dry clothes. It also has another link for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 45 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
No power cord
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.A power cord was not included with our purchase, we had to utilize one from a previous purchase.
I would recommend this to a friendJust Okay
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Very noisy spin cycle. Had a service call after 3 weeks. Nothing they could do. Not pleased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there DBG1320, I see that you are experiencing issues with your Samsung washer shaking during the spin cycle and understand the concern for your new unit. I would like to offer some help in getting you the ideal results from your unit. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
We welcome you to our family and thank you for choosing Samsung. ^Brad
24
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It’s a good appliance with enough features and a good space saver.
I would recommend this to a friendBrand response from Samsung
Posted .Hi Dannym,
It is a pleasure to hear from you. We are pleased to hear how satisfied you are with the washing machine! We value your observation, and we will continue working on improving the quality of the products we offer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this ticket number 1144824570, which will help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Chrystel
Meh
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Hit the start button, doesn’t start, happens at least 2x a week, ready to go down the warranty rabbit hole. I think it is a child sensor in the door. The 15 year old LG never had this problem.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MatthewM, we want you to have a working washer. Let's go ahead and get this back on track.
Please see page 49 under the "Troubleshooting (does not start)" and page 39 under the "Child lock" section of the manual for more details.
Manual
https://downloadcenter.samsung.com/content/UM/202306/20230630143636983/DC68-04006R-05_IB_WF6000T_EN_CFR_MES_R_230628.pdf
You can also check this link for more details
Samsung washing machine buttons won't work
https://www.samsung.com/us/support/troubleshooting/TSG01108862/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146983433) to help our team pull up your information.
Have a great day.
^Camille
Bad washer
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought in February 2023. Needs motor. Figured a washer like this would last longer. Very disappointed. Was told the service plan would cover parts. NOPE!!! Doesn’t cover installation either. Boooo!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi June,
We understand your disappointment with your broken washer. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your washer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149239202) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Okay
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I am used to better quality with Samsung, these are flemsy, not sure if will last as long as last set
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung purchase. I am sure that you will love it more than your old unit with all the improvements and added features. Thank you for choosing Samsung. ^Brad
Samsung 4.5 Cu Ft Front Load Washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Simple to use and has a physical knob to help with selection. It's extremely quiet and the Vibration Reduction Technology for the spin cycle works really well. We hardly know that it is running. It does a great job of cleaning, too.
I would recommend this to a friendGood dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month now and very happy with it. The moisture sensor is fantastic and will automatically adjust drying time as needed, which means I don't need to keep checking if the clothes are dry yet. Vast improvement over the 20-year-old dryer we had previously
I would recommend this to a friendOne year later, dryer will not turn on
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We've had this dryer for almost exactly one year, and it is no longer turning on. When it did work, it would not dry clothes in one cycle -- we ALWAYS had to run it for another 30 minutes. Finally, the "done" tone is mad long and loud and obnoxious.
No, I would not recommend this to a friendVernon Hills IL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by far was the worst experience I’ve had. I went in knowing I was going to buy a dryer the same day and needed the item that day. The staff in Vernon hill were rude. No one came to help for 30 minutes, they also had an horrible attitude when trying to make sure someone would help me and my fiancé. I have had wonderful experiences in Gurnee. I was extremely shocked. The sales man gave rude remarks and did not seem to care that we were mistreated. We ended up buying because of a need and picking up from the warehouse. No one gave us directions. We just figured it out. Hours later we had a dryer but it was unfortunate how we were treated.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille
Washer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Washer leaves clothing way too wet at the end of cycle.
No, I would not recommend this to a friendDone with Samsung and Bestbuy
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Junk, was delivered beat up scratched and dented along with the dryer. This happened in the factory as I watched the delivery men unpackage it and carefully move them. Bestbuy didn't give me my $100 gift card either, just like everything with them they blame someone else and keep having me run in circles only to get nothing accomplished.. It is absolutely ridiculous that they do this, and after spending $40,000+ with them in the last three years, I am done over a measly $100 gift card and their absolute lack of responsibility on replacing the washer and dryer.
No, I would not recommend this to a friendWorst Best Buy service ever
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst experience ever. I have no idea if this is a good washer or not because Best Buy has been to our house 4 times already and each time had a different excuse why they couldn't install it. They delivered a broken washer the first time and the last time they "didn't have enough time" to install even though they knew what was involved in the install. Each time they have to reschedule its at least 3-7 days. Better off buying somewhere else.
I would recommend this to a friendBrand response from Samsung
Posted .Hello StaceyC,
I understand that the multiple installation delays have been frustrating and receiving a damaged washer. While the product itself may be reliable, it’s unfortunate that the installation process has been difficult.
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Got bad washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought open item never used washer and when I first used it.The washer was spinning off balance and squeaking pretty bad and loud…stuck with it because I can’t return it after 15 days
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand the significance of a working washing machine in your household, EdwardN. Let us help you out.
Please refer to the resources below to rectify your washer's concerns. Please click the link and hyperlinks and watch the embedded video for tips.
Samsung washing machine spins poorly (If the problem persists, click "NO" for more help):
https://www.samsung.com/us/support/troubleshoot/TSG10003485/
Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
https://www.samsung.com/us/support/troubleshoot/TSG10007169/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please include reference number 1151286665 in your message so our team can locate your information.
Have a great day.
-John