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Customer reviews

Rating 4.6 out of 5 stars with 6591 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers are delighted by the product's excellent overall performance, low noise level, and great ease of use. They also appreciate its amazing capacity for big loads, efficient dryer performance that stops when clothes are dry, and excellent value for the price. However, a few customers have noted unexpected aspects regarding the spin cycle and encountered surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 288 Showing 5,741-5,760 of 6,591 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pretty good washer. Overall I’m impressed with my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Okay

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I am used to better quality with Samsung, these are flemsy, not sure if will last as long as last set

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, Congratulations on your new Samsung purchase. I am sure that you will love it more than your old unit with all the improvements and added features. Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Easy to use and very effective! I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 4 out of 5 stars

    Gift for daughter

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works very well,wasn’t Happy that the washer didn’t come with an electrical cord

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Larry

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    All is working great and I am very happy with the product.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    THE MACHINE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    A very good thing that I purchased was the first time.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer! Easy to use and very effective! I recommend

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Looks great! Extremely quite. Got it at a great price.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Works good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good washer and dryer combo. Nothing to complain about

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Decent dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works really well, love the black stainless steel look

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my pair of washer and dryer working very well

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Got bad washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought open item never used washer and when I first used it.The washer was spinning off balance and squeaking pretty bad and loud…stuck with it because I can’t return it after 15 days

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We understand the significance of a working washing machine in your household, EdwardN. Let us help you out.

      Please refer to the resources below to rectify your washer's concerns. Please click the link and hyperlinks and watch the embedded video for tips.

      Samsung washing machine spins poorly (If the problem persists, click "NO" for more help):
      https://www.samsung.com/us/support/troubleshoot/TSG10003485/

      Samsung washing machine is too noisy (Please choose the best that describes the sound that you are hearing):
      https://www.samsung.com/us/support/troubleshoot/TSG10007169/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please include reference number 1151286665 in your message so our team can locate your information.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Delivery is Dispicable Machines work great

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was beautiful the delivery was atrocious. I have waited from Oct til just week to get my products imstalled and delivered. To add insult they scratched my washer and Best Buy had the audacity to tell me the scratches are only worth 30 bucks. As if i could walk in their store damage an item and tell them how much it should be worth. Purchasing the products was a wonderful experience but every moment after that was hell. Its sad that people are treated with such disregard and blatant disrespect. My lesson is leaned Home Depot from now on.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quiet washer. Love it and would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung Washer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new Washer!! The champagne color is awesome!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    There wasn't item tat I chose

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    BestBuy twice delivered me damaged gas dryers. It wasn't the gas dryer that I chose at the outlet between open-boxed dryers. I had to return them.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Almost makes doing laundry fun. Great set. I love it.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it. So easy to use. Our clothes are dry so fast.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    So very dissapointed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this washer in August and had it installed in my new place. I moved in 2 months ago and the washer now stopped spinning. I am so very very upset because I got rid of the old old and ugly but perfectly working washer that came with this house for a brand handy new washer that stopped working after 2 months. I thought I was upgrading. I decided to go with Samsung thinking I was upgrading but very very disappointed. This thing is not worth your money. Yes, they are coming to repair it in a few days but because is still under warranty but what happens after the 2 years. I am stuck with a useless washer. Very very disappointed. I thought Samsung will be top notch and is not.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello Jeca74! Thank you for taking the time to leave your feedback. We are sorry to hear that your washer is not spinning and is in need of repair. However, we are happy to hear that you are on your way to having the unit work as designed.
      If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143964193
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer worked perfectly, I'm so very happy with it.

    I would recommend this to a friend