Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 294 Showing 5,861-5,880 of 6,612 reviews
  • Rated 1 out of 5 stars

    Buy a different one

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This model is older than the new samsung dryers that are selling for 50 dollars more. Look up the model you purchase because this one doesnt come with all the bells and whistles it could have if you simply pick a different model.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi AustinH,

      Thank you very much for your observation of our dryer. Rest assured that we are working to improve our products and services with the help of your reviews.

      Have a great day,

      -Ernest- Samsung

  • Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my washer. I am delighted with it, and best buy came and installed it. It was quick and efficient. I decided between LG and Samsung and chose Samsung.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays a little song when it’s done

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love that it has different levels of attempting to dry. I used to put my jeans through twice with my old dryer. Don’t have to with this one!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    It is quiet

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is so quiet! I have to make an effort to remember that I am washing. I can wash a king comforter and it fits with extra space. I can not be happier.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Gas dryer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We are very happy with the gas dryer. Samsung has proven it is reliable and can be trusted

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer!!! It is quiet and works really well. I love that it has a self clean cycle to remove the mildew that a lot of front load washers get!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Overall Great Washer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung makes great products. I love my new washer. Has a variety of features including pausing during cycle and alarm when the cycle ends.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung Dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. We had some difficulty at first as it was not completely stable and did not work until we made the base completely level. Works fine now.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front load washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Prefer a front load washer. The Samsung has numerous settings for wash times, temperature, and rinses. Great for any size load or soil level.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Exactly what I expected.

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have had no issues at all with this item. My Girlfriend says it is so much easier to use and gets clothes clean way faster than our old washer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this Washer so far. The loads are huge that I can throw in here. Getting used to front loading, but I love it. Great on the clothes.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Vibration Reduction my butt

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If the washer didn't make the whole stacked unit walk out of the closet even though it is level, this would be a good machine

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I understand you have a new washer that is shaking. I have some information that will help resolve that for you. Please see link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Nice washer.

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very quiet washer. We’ll balanced. Almost no vibrations. Best Buy business partner did the installation very fast. No leaks. All in around an hour.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    New stuff is not great

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the 2nd one I had to buy. The first one threw an error right after the warranty expired.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We understand how it feels to deal with an error code on our appliance, and we are glad that you love using Samsung products.

      In case you encounter an error code in your dryer, kindly follow the steps at the link below.
      https://www.samsung.com/us/support/troubleshooting/TSG01207445/

      Thank you for choosing Samsung and have a great day!

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Best price and best deal from Best Buy

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cost efficient, energy efficient, fast and reliable. Delivery was easy and quick. Have bought multiple units because of the price and customer service.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Nice dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well, but you cannot modify the presets. I wish the dryer would remember the last settings used which would be useful for our little kids to do their own laundry.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Damaged and poor customer service

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The people who brought the machine were extremely rude and on top of that the machince came banged up , was told by customer service i would get a 180$ gift card if i decide to keep the machince . A month later i did not receive the gift card and when i call best buy customer service they have no idea what to do. First and last time buying an appliance from best buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      ^Camille Samsung

  • Rated 1 out of 5 stars

    DRYER

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    HAVE BEEN TRYING TO GET SOMEONE TO COME OUT AND LOOK AT THIA ITEM FOR DAYS NOW BEST BUY IS NO HELP!!!!!!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Would not recommend

    |
    |
    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased the washer 26 months ago. Now I have to replace it. Repairman said it most likely was faulty from the beginning.a tube got loose started leaking and resulted in cutting and putting holes in another tube and drum seal.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Melinda P,

      We know that having a good-working washer plays a massive part in cleaning our laundry. Let us extend our help.

      We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung washing machine.

      Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147425469, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    dryer

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    this is a very efficient dryer and very quiet, don't like the chime at the end of the cycle but I usually pull clothes before it goes off

    I would recommend this to a friend