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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 6,612 reviews
  • Cons mentioned:
    Washer performance

    Rated 1 out of 5 stars

    Smelly

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Smelly and water remains on rim. Just spins. Clothes has nothing to rub against to clean them

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are having some concerns with your Samsung Washer smelling and not cleaning your clothes and I would like to offer some assistance to ensure you are getting the ideal results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108629/
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143221757. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Haven’t used it yet. Will update the review once installed

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Clean and Sleek

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet and sleek; wash is perfect! We upgraded from the machine we bought 15 years ago!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Would buy again

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product so far. I've been using for 9 months and have had zero issues.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    High capacity and silent washer.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    High capacity and silent washer. Runs great with PODS and leaves hardly no residue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Beautiful

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is beautiful and so quiet! I know it a washing machine but it looks amazing.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer sucks!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had for three weeks and belt popped off had to have someone come out and fix went a week with no dryer! Sent back! Never again!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      ShannonW, thank you for choosing Samsung for your dryer needs. We are saddened to hear you returned the dryer because the belt was broken. We look forward to working with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Great buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The interior of the dryer is quite big. I can fit a queen size comforter and a bit more.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Not a good appliance

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do not buy, very unsatisfied with this product, spinning cycle did not function

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Maria, we understand how important it is to have a reliable appliance at home. Let us help you with your washer.

      Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.

      Samsung washing machine does not spin at all
      https://www.samsung.com/us/support/troubleshoot/TSG10003486/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/Samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number (1150339271) to help our team pull up your information.

      Have a great day.

      ^Camille Samsung

  • Rated 5 out of 5 stars

    Quiet washing machine

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Super Quiet washing machine . Easy to install, level and calibrate. You will be happy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer! Love the color and quality of the dryer. Major upgrade from my last dryer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Plays a song to let you know it’s complete

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good! Very easy to use, lots of settings and beautiful finish.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Samsung dryer AVOID

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst dryer I’ve ever owned. We have spent more than what we paid for it on repairing it! It’s 20 months old and we are giving it to a junk man and buying a whirlpool. At least it will work. Belt has been replaced twice as has the start switch. Stay away from Samsung!!! Horrible product.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    So far so good!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was packed very well in my opinion and it gets the job done. So far so good!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quite

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washer is fast and quiet but efficient s as well. Love the chime when finished

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good Washer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Simple but effective washer, fyi leave the washer open between washing so it can dry off to avoid musty smell

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient, quiet, spins very dry reduces time in dryer and easy to use

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nightmare

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installers started machine and left. Washer leaked water in pedestal drawer and laundry room floor. Nightmare. Returned machine. Do not buy.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Your reference number is 1144647948.

      -Noraina Samsung

  • Rated 5 out of 5 stars

    wonderful washer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    love everything about this washer. Cleans clothes great an is so quiet.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Energy efficient. Only issue is need to be on auto time setting to adjust heat level

    I would recommend this to a friend