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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 306 Showing 6,101-6,120 of 6,612 reviews
  • Rated 5 out of 5 stars

    Recommend.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are Great products. Highly recommend.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Recommend

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung products are Great products. Highly recommend.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Nothing

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely unhappy with your people at the store they forgot to order stackable kit for the washer and dryer

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check the availability of the stacking kit for the unit.

      Have a great day.

      -Ernest- Samsung

  • Rated 1 out of 5 stars

    Unhappy !!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Sheets bundle up even after being separated before drying.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see that you are having some concerns with your Samsung Dryer and caring for your bedding. I would like to offer some help to ensure you are getting the best performance from your machine. See link below:
      https://www.samsung.com/us/support/answer/ANS00047247/
      If you continue to have issues, please contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
      Please reference ticket number 1143220750. We thank you for being a part of our Samsung family. ^Brad Samsung

  • Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fast working working! cool new features!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    LOVE

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this washer! Samsung has always been amazing!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Really good washer overall and looks good in my home

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Don’t buy without extended warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought in 2020 and died within 3 years. Thank goodness we bought the 5 year Geek Squad extended warranty. The credited us the cost we paid and we bought a new washer. If you buy this buy and extended warranty,

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello NicoleS,

      Thank you for choosing Samsung for your laundry needs. We are saddened that you no longer have the product and would love to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Thank you.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great value and products. Easy to set up and use everyday.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 1 out of 5 stars

    poor service

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The product was good but the Best Buy service was horrible

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Happy Customer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice product. Definitely I will order again this.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Quiet

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great quiet washer. Love it and would recommend it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer for rentals

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Using in a few of my rentals. Great quality and price.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Terrible machine

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The machine stopped working within a yr. Unknown to us...water has to be drained from contraption on left constantly. Now 2 yrs later the machine broke completely.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    it's been great so far. Does what it was design to do.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mysamsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works awesome! Highly recommended. An excellent machine

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Defective

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    These washer and dryers were defective, picked up on 8/30/23 and on 8/31/23 I couldn’t wash or dry! I today is 9/15/23 I still do not have a replacement I have to go with out ! I won’t be getting new ones till the 20th !

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Bestbuy clients,

      We can imagine how you feel about what happened in your unit. We are here to help.

      To better assist you with your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Rated 5 out of 5 stars

    Awesome

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent dryer, I would love the matching washer.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    chinese fire drill

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    working with Best Buy in purchasing appliances was like witnessing a chinese fire drill.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Good buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and quiet . Love the different cycles .

    I would recommend this to a friend