Customer Ratings & Reviews
- Model:
- DVE45T6000P/A3
- SKU:
- 6473462
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.
This summary was generated by AI based on customer reviews.
Delivered a defective washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Got washer deliver 10/26. Was able to use it this week (after completing renovations). During spin cycle of any option the washer shakes so hard it not only move from its location, but it unplugs from the wall. Cannot return/exchange because it is past the 15 date of purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Kasey,
Thank you for giving us your feedback about the Washer. We apologize for the inconvenience of receiving a defective washer, and I know that this experience is not ideal.
I will provide you with a link that indicates a troubleshooting guide if the washing machine is shaking.
Here's the link: https://www.samsung.com/us/support/troubleshooting/TSG01001016/.
Also, you can review the warranty information on this link: https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144202085
^Rainly
Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Mmm ng fstyhv d f as fgb b jjjbxsfhbvcdxcbjjvcbbb bbhgdd
I would recommend this to a friendPoor quality unit
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This is the 4 unit I have replaced with the same issue every time.
No, I would not recommend this to a friendBrand response from Samsung
Posted .RichardL, we understand your frustration if you have had four replacements done with the same issue. We want to speak to you directly to gather more information about your washer for better assistance.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://u.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1148813829) to help our team pull up your information.
Have a great day.
^Camille
Better washing by hand.
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Look up trash in the dictionary you will see this washers picture. Bought in December didn’t make it to see April showers. Brand new might I add.I was better washing the clothes by hand !
No, I would not recommend this to a friendBroken
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had to get it replaced after two uses just stopped working and now the dryer same brand is not working
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
We strive to help you anytime. We want to know more of what is happening to your washer for us to provide the necessary support.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146477585) to help our team pull up your information when you message us.
Have a great day.
-John
Return 14 days
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don’t buy here my dryer came and didn’t work at all so I tried to get a new one but because the return policy only 14 days the refuse so now an working try the Samsung company
No, I would not recommend this to a friendBrand response from Samsung
Posted .CristopherG, we understand how you feel and wish to help you with the return of the dryer.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146640946) to help our team pull up your information.
Have a great day.
^Camille
Would not recommend
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have used for 2 months. I have yet to get a dry load on first try. It takes 1 1/2 to 2 hours to dry 2 sheets and a towel. Vents are open and lint filter is cleaned each use. Took 2 hours to dry 6 pairs knit pants and 6 shirts. Not happy at all. My 25 year old dryer worked better than this new one.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We value your opinion and appreciate you sharing your experience with your refrigerator. Try taking a look at the link below for tips regarding your concern. ^Pat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Dryer stopped working, Samsung not helpful.
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working on certain cycles, then altogether. Continuous "DC' error code. Samsung suggested only using on timed setting. I was understandably unhappy with that advice. Best Buy is replacing with another brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi PatrickC,
We know how it feels to have delays due to an error code with the appliance. Helping fix your dryer is our joy.
Error codes help identify the problem when your dryer isn't working properly. Luckily, errors on your Samsung dryer are usually very easy to fix.
Samsung Dryer has an error code:
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
To better assist you with Samsung products and purchases, please reach us with the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
You may provide this reference number (1145324885) to help our team pull up your information.
Thank you for choosing Samsung. Have a great day.
-Trisha-
New washer problem
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great for 5 days. Then it wouldn't drain. It was replaced with a new washer, but it is scary that a new item broke down so quickly. The computer in it must have had problems. I have no answer to what happened, but happy it was immediately replaced
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mlgma08,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the washer does not drain. We will surely notate this feedback for better products in the future.
For future reference, I highly recommend clicking this link for a basic troubleshooting guide to resolve any inconvenience with the washer:
https://www.samsung.com/us/support/search/?query=washing+machine&referrerPageUrl=https://www.samsung.com/us/support/
Samsung washing machine does not drain:
https://www.samsung.com/us/support/troubleshooting/TSG01001013/
You may check this link for future reference to reduce unnecessary repairs over the washer's lifetime.
https://www.samsung.com/us/support/answer/ANS00030150/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/WF45T6000AW/A5
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349257
Thank you for choosing Samsung. Have a great day.
-Trisha-
Good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good washer and dryer combo. Would recommend to buy
I would recommend this to a friendSamsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Finally clothes getting dried supperfast reaalyy good
I would recommend this to a friendBrand response from Samsung
Posted .Hi there ALICIA, I would like to congratulate you on your new Samsung Dryer. I am so happy to hear you are loving the unit in your home. We thank you for choosing Samsung in your home. ^Brad
Horrible
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Do not purchase this, does not dry clothes all the way, have too dry them twice, comforters if you are lucky, five times, dryer is horrible.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Terrence, we are committed to enhancing the performance of your dryer. Let us get this taken care of.
We suggest referring to the resources below to address your dryer's drying concerns. Please click the hyperlinks and watch the instructional video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147089293, to help our team pull up your information when you message us.
Have a great day.
-John
Unused, unboxed and can’t exchange it
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.My home doesn’t support the dryer’s gas pressure. I haven’t used the dryer and is still in the box. I called to exchange for an electric dryer however I’m passed the return policy period. Now I’m stuck with a dryer I can’t use.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
We appreciate you informing us that you can't exchange your Samsung gas dryer for electric as it has passed the return period. We apologize for any inconvenience this may have caused you.
To better assist you with this issue, please get in touch with our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.
Thank you!
-Angelica
Completely Defective
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not work out of the box--at all. It powers up but when you go to start a drying cycle it will count down but not spin--at all. I called Samsung and they have sent technicians out here twice now and it still doesn't work and now Best Buy is saying it's non-returnable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there 80sGuy,
I see you are needing assistance with your Samsung Dryer not spinning and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1143114474. We welcome you to our family and thank you for choosing Samsung. ^Brad
Samsung customer service is terrible.Avoid Samsung
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung customer service is terrible. Avoid Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jeffrey,
We understand your disappointment with not having the best customer service experience. Let us help you with your dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147888905) to help our team pull up your information when you message us.
Thank you.
-Ricardo
- Pros mentioned:Ease of use, Noise level, Overall performance
Great Purchase
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The Samsung dryer works great. It's quiet, with digital readings and very simple to use.
I would recommend this to a friend Defective
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer blows only cold air because the heating element was defective. Got a replacement dryer and the new one doesn't even turn on.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi WillD,
We are aware of how you feel about receiving a replacement dryer that is not turning. To assist you is all we aim for.
Here is a link below with steps to determine why your replacement dryer is not turning. It includes a video we suggest watching fully.
Samsung dryers will not turn on or stay on.
https://www.samsung.com/us/support/troubleshooting/TSG01001008/
To better assist you with this matter, please contact Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
I would not recommend this machine
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had this machine 3 months.It worked very well until v it leaked from the bottom and flooded my laundry room. Service could not get the parts to fix it. After hours on the phone Samsung authorized an exchange for a new machine.
No, I would not recommend this to a friendNot for short people
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The touch pad on the front is very sensitive and if you accidentally touch it when the machine is running it turns the machine off and you have to start your wash completely over, there is on way to pause the cycle and restart it. Not easy to use. I returned it.
No, I would not recommend this to a friendLeaking
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Leaking out of the door after 18 months. Very disappointed. Cannot use the $250 pedestal underneath because water pools in it.
No, I would not recommend this to a friend