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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 312 Showing 6,221-6,240 of 6,612 reviews
  • Rated 1 out of 5 stars

    Very poor installation.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Installer said he didn't have the "right tools" so couldn't place dryer on pedestal, and was gone before I could ask if he was coming back.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    I m not happy is not work properly

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cloth take long than usual to get dry the cloth. For each load we make 3 round

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      It's our pleasure to answer a review from a client like you.

      If your dryer has weak heat and runs for a long time, that could also be a blocked vent.

      To help you with this, I have shared helpful links below.

      Clothes are not dry after using the Samsung dryer.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      Run a Vent Blockage test on your Samsung dryer.
      https://www.samsung.com/us/support/answer/ANS00062855/

      Cycles, settings, and features on your Samsung dryer.
      https://www.samsung.com/us/support/answer/ANS00051022/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Also, you can check the model's user manual link below on pages 45-46.
      https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf

      What to do if your Samsung dryer isn't heating or drying?
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      Clean your Samsung washer.
      https://www.samsung.com/us/support/answer/ANS00050526/

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145632717, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 3 out of 5 stars

    is just ok

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i like it, is a great product but i’m having issues every time i so self cleaning leak water

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Can’t read the cycles

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Buttons have already worn off and can’t read the cycles, only have had 4 months!!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Thank you so much for letting us know about this, Matt. Samsung is always working to continue improving the overall customer experience, and your feedback helps. ^Jecca Samsung

  • Rated 1 out of 5 stars

    Do not buy

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Less than a year old and it already started leaking and broke.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Did not line it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Terrible! Broke the first week ,had to return it to the store. what a disaster!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. We’re saddened that you no longer have the product and would love the
      opportunity to work with you in the future. Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      -Trisha- Samsung

  • Rated 1 out of 5 stars

    Broke after 6 months.

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought the washer and dryer combo in November of 2021 washer is now broke in May 2022. Never was the washer overloaded. Been dealing with Samsung for 3 weeks trying to get the washer fixed. If stacked Samsung technicians will not work on them until theyre unstacked.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mike,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
      The experience is not what we expect from our customers.

      In case of repair or replacement, you can check the warranty coverage of your product here:
      https://www.samsung.com/us/support/service/warranty/WF45T6000AP/US

      For parts needed you may purchase them here:
      https://www.samsungparts.com/Default.aspx

      if additional assistance is needed, please reach us with the following options to further assist you:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      Thank you for choosing Samsung. Have a great day.

      Reference number:
      1144565365

      ^^Ross Samsung

  • Rated 1 out of 5 stars

    Would not recommend

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I would not recommend to anyone. I read some not so favorable reviews on Samsung washers, thought I was give it a shot anyway, now I know. The machine banged no matter what type of load was in it (yes, it was level). I exchanged it for a different brand.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      Thank you for choosing Samsung for your Appliance needs. I sincerely apologize for the inconvenience this has caused you. We are saddened that you no longer have the product.

      We would love the opportunity to work with you in the future.

      Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.

      Once you reach us, you can use this reference number 1144819672

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Run from this dryer

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nothing but issues with this dryer. It heats up when it wants to, samsung support is awful.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, I can see how this has been difficult and I am here to help. I have attached a link to a troubleshooting guide that may help with your dryer not heating (https://bit.ly/3zpOiVB). If the issue continues or you have any additional questions or concerns please contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144041692) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 1 out of 5 stars

    Not worth it

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    after only having it for 3 days I had to return it because it wouldn't spin. Very disappointed!

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    Cheap product.

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke in less than a year. First it started making horrible noise then it stopped.

    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    They've never installed my dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They have never installed my dryer and I've been waiting over 2 months

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client, Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Reference Ticket Number: 1144810200

      ^Camille Samsung

  • Rated 1 out of 5 stars

    Stopped working within a year

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Stopped working after 4-5 months. Still don’t have the issue resolved.

    No, I would not recommend this to a friend
  • Rated 3 out of 5 stars

    It’s ok

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works ok. It’s nothing fancy. Was expecting more for the price.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello KellyC,

      Thank you for taking the time to leave us a review on one of our products.

      Should you need support in the future, please don't hesitate to reach out to us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).

      Thank you!

      -Angelica Samsung

  • Rated 3 out of 5 stars

    Price too high

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They were other same brand with different price but not in stock

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    No support

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer stops working from 6th month no support from Best Buy Or Samsung so far

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there,

      I realize your experience has been less than ideal and I understand. You are a valued customer and your experience matters to us. We are continually improving our products and services, and your feedback is vital to that process.

      To further assist you, please contact us with the following options:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      4. Phone Customer Care: 1-800-726-7864 (1-800-

      SAMSUNG) You may provide this reference number (1144968922) to help our team pull up your information.

      Thank you for choosing Samsung. Have a great day.


      ^^Ross Samsung

  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Don’t have good options to spin alone and also capacity is not Good

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      Thank you for bringing this to our attention. We appreciate you informing us of your feedback about this Samsung washer. We apologize for the inconvenience these issues may have caused you. It's not the experience we want you to have with one of our products, and we'll be glad to look into this for you.

      Here is a link to the user manual to learn more about operating your Samsung washer. See pages 31-39. You may also check page 57 for its specification for reference.
      https://downloadcenter.samsung.com/content/UM/202207/20220701135830308/WF6000T_UM_DC68-04006H-02_EN_MES_R.pdf

      Do not hesitate to contact our Support Channels below to speak with a live representative for other concerns.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Your Reference Ticket Number: 1144752430

      Thank you, and stay safe!

      -Angelica Samsung

  • Rated 1 out of 5 stars

    Satisfied

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had a sensor problem after a month. But they came and fixed it. SO FAR SO GOOD

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Neal! Thank you for your feedback. We are happy to hear that your dryer is now working as designed.
      If you need further assistance, please feel free to reach out to us via any of the following using the ticket number: 1143957944
      Facebook Messenger:  http://m.me/samsungsupport or
      Twitter:  https://twitter.com/messages/compose?recipient_id=18768513
      Thank you for being the best part of Samsung. ^Nic Samsung

  • Rated 1 out of 5 stars

    Not reliable

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I got this machine about 1 year ago. Drum failed and it needs a new machine.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello, this is a bit unexpected for this product. We stand behind our product and we would love to look into this further. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144068716) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 3 out of 5 stars

    Average

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Clothes Not getting dried the way expected and provided in details

    No, I would not recommend this to a friend