Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 315 Showing 6,281-6,300 of 6,612 reviews
  • Rated 1 out of 5 stars

    a lot of issues

    |
    |
    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    was defective, stopped working after 4 months of purchase

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello there.

      Our team appreciates your patience as you deal with the issue you're experiencing with your washing machine.

      Your observation is highly appreciated, and we will work hard to continue improving our products and services.

      I suggest you check this link for the most common washer concern to help you.

      https://www.samsung.com/us/support/search/?query=washer+&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F&tabOrder=index.html%2Csupport_videos%2Ctroubleshooting_guides%2Canswers%2Cresources%2Clinks%2Cfaqs&facetFilters=%7B%7D&filters=%7B%7D&verticalUrl=TroubleshootingGuides2.html

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide them with this number (1144884198) to help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Camille Samsung

  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Washer/Dryer Combo Doesn’t Disappoint!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great products! Great price! Highly recommend! Cleaner…Quieter…Easier to install. Can’t go wrong with this purchase if you’re in the market.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level, Overall performance

    Rated 5 out of 5 stars

    Great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great I love it :) Easy to use, not loud. :)

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer broke in 1 month

    |
    |
    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is bad experience. The washer broke within. 1 month . As it’s under warranty Samsung said they replace it instead of repair. It’s been month now I am waiting for replacement. This sucks..

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi VamsiPathuri,


      Thank you for your review. We apologize for any inconvenience this may have caused you. It's not the experience we want you to have with one of our products.

      To better assist you with this issue, please get in touch with the Samsung Customer Service Department at Customer Care: 1-800-726-7864 (1-800-SAMSUNG). They can either answer your question or transfer you to your local store to answer your specific concern.

      Please feel free to get back to us via the following options for further assistance:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, give them this ticket number 1144844069, which will help our team pull up your information.

      Thank you for being a valued customer of Samsung. Have a great day.

      ^Chrystel Samsung

  • Rated 1 out of 5 stars

    Terrible Delivery

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great! Until you want to move it. Delivery drivers DID NOT LEAVE THE SHIPPING BOLTS! Good luck getting the proper part number to order a new set (at over $100). I was transferred to 4 different departments by Best Buy and no one could help me. Avoid at all costs.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We appreciate your informing us about your delivery experience with your Samsung washer.

      To better assist you with this issue, please contact our Best Buy customer service department at (888) 237-8289. Call 24 hours a day. They can either answer your question or transfer you to your local store to answer your specific inquiry.

      Thank you!

      -Angelica Samsung

  • Rated 2 out of 5 stars

    Dented on arrival

    |
    |
    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome washer but it was delivered with dents on the sides.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Reference Ticket number:
      1144880583

      ^^Ross Samsung

  • Pros mentioned:
    Noise level, Overall performance

    Rated 4 out of 5 stars

    A good open box purchase.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I purchased this open box item because I was in a laundry pinch. So far it is working much better than the 30 year old drier it replaced. There is one "ding" on the back of the unit that appeared to be rubbing on the drum mechanism, but using my handy-dandy dent puller, I was able to pull put the chassis back it a square condition and relieved the rubbing on the drum - WORKS GREAT!

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    It is okay.

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It does not dry very well for the regular drying time.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mike,

      Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer not drying clothes properly. We will surely notate this feedback for better products in the future.

      I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
      The dryer cycle takes too long and the dryer is not hot enough.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/

      For future reference, you may check this link for cycles, settings, and features on your Samsung dryer:
      https://www.samsung.com/us/support/answer/ANS00051022/

      You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
      https://www.samsung.com/us/support/answer/ANS00050526/

      If repair is needed, please take note of your warranty coverage:
      https://www.samsung.com/us/support/service/warranty/DVE45T6000P/A3

      If assistance is needed, please reach us with the following options to further assist you:
      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Reference Ticket number: 1144350309

      Thank you for choosing Samsung. Have a great day.

      -Trisha- Samsung

  • Rated 1 out of 5 stars

    Haven't been able to use it

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don't know how good it is because Best Buy did a horrible delivery job and I can't use it yet. I got it 3 weeks late and they couldn't even get it inside because they would have needed to remove the door and I didn't buy installation. I am disgusted by their business.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Your reference number is 1144554223.

      -Noraina Samsung

  • Rated 1 out of 5 stars

    What appliances

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Do to the fact that i was supposed to receive it over a week ago its quit hard to give this anymore than 1 star. I would really like to understand how i was promised one date and they canceled last moment then delay the delivery by almost a month.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.

      Reference Ticket number:
      1144977578

      ^^Ross Samsung

  • Rated 4 out of 5 stars

    Efficient and Mostly Quiet

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Samsung 4.5 cu. ft. high-efficiency front load washer performs as expected for its price point. It offers good capacity, efficient cleaning, and the Vibration Reduction Technology+ helps keep noise and movement to a minimum, especially during spin cycles. While it can be a bit noisy at times, it’s nothing you’ll really notice unless you’re in the same room. The smart features are a nice bonus and make monitoring and managing loads more convenient. Overall, it feels like a solid, modern washer that delivers reliable performance without major drawbacks. For the price, it meets expectations and is a good option for anyone looking for a dependable, feature-rich appliance.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    GREAT PRODUCT OVER ALL

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I KNOW ITS NEW BUT ITS REALLY QUIET AND IT DOES THE JOB THE COLOR IS AMAZING IN BLACK. A LITTLE BIT LONGER THAN I THOUGHT IN DIMENSIONS THOUGHT IT WOULD FIT.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Decent purchase

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Only issue is every use I am having to use timed dry because the other options are still leaving my clothes damp.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    So Quiet!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is so quiet, I kept going downstairs to see if it was working. I had a Maytag Maximum that cost me $1,000. Bought it in 2012 and it has broken down twice. So I looked for a new one. The price is right and we don't need all the bells and whistles (it's just 2 of us). Extremely easy to unpack and set up. One thing I noticed is that it has some features that you find on high end washers. It makes sure the load is balanced and it has a filter at the bottom of the washer. Here is the clincher. IT CLEANS MUCH BETTER THAN MY MAYTAG! The little song it plays when the wash is done is a nice little touch.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung Washer/Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The samsung washer and dryer are a great option for simplifying laundry. Press a couple buttons and a perfect wash and dry every time!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Great dryer, annoying signal.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works great. The only thing that stopped me giving it 5 stars is the very annoying tune it plays when the load is dry. I turned that off immediately when i heard it. A simple double or triple beep is sufficient!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Front loader washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Omg. Where do i start. I love this washer. It cleans your clothes very well. And the spin cycle is powerful to the point when the cycle is complete the clothes feel like they somewhat dry

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Dries well

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung’s dryer is a top-notch appliance with advanced features like Sensor Dry, optimizing cycle time and temperature to prevent fabric damage. Its large 7.5 cu. ft. capacity and 10 preset drying cycles allow for fewer loads and efficient drying. Additional features include Smart Care for easy troubleshooting, an interior drum light, a reversible door, and a lint filter indicator. This dryer is reliable, energy-efficient, and perfect for all your drying needs.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Very pleased

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries my clothes perfectly! Easy to operate & quiet. Wouldn’t highly recommend this Samsung dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Too soon to tell

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Seems to work well so far. The feel & finish of it seems "cheaper" than the one it replaced.

    I would recommend this to a friend