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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers frequently mention that this product delivers excellent overall performance, operates quietly, and is very easy to use. Users also appreciate its generous capacity and value, noting that it is well-suited for various household needs. While the vast majority of feedback is positive, a small number of users have reported minor concerns regarding the spin cycle, installation process, and occasional mechanical issues. Overall, the appliance is highly regarded for its efficiency and practical design.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 316 Showing 6,301-6,320 of 6,612 reviews
  • Rated 1 out of 5 stars

    Bad horrible

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bad experience. The machine didn’t work. I paid for installation and the vent came off. Called to replace it. Best Buy said to contact the manufacturer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy happy happy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is the best dryer I've ever owned. Clothes come out almost wrinkle free. Especially when using the wrinkle setting. Its quiet and dry the clothes fast Comforters come out dry and with some Downy fabric sheets and tide soft and smelling amazing. I ppurchased the pair on black Friday for 120 off each of them. So happy I did.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Solid dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well, feels similar to our last samsung. Heats clothes quickly.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Efficient and gentle on clothes

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries clothes quickly, even on low heat setting. The drum is huge, but it has a narrower opening and is pretty deep compared to other dryers. Large capacity.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung # 1

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent product,service and very good prices!!..i love these washer and dryer!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    New Samung

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to use and nice features for the price. Out with Old Samsung after 12 years and in with the new.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Perfect!

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer works perfectly and it arrived on time! No issues!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great . Love it ……………………………………………………………………….

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Washer

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    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice washer but has had a leak on the bottom of door housing. Wouldn’t recommend!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello,

      We understand that a leaking washer can affect our laundry experience. We'll be pleased to help fix your Samsung appliance.

      I recommend checking the resources below for troubleshooting steps to try when your Samsung washer leaks.
      https://www.samsung.com/us/support/troubleshooting/TSG01000977/
      https://www.youtube.com/watch?v=jgKRn1xR_qs

      You may also check page 52 of the user manual for other recommended actions for a leaking washer.
      https://downloadcenter.samsung.com/content/UM/202209/20220916135335438/WF6000T_UM_DC68-04006H-02_EN.pdf

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145177530) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung

  • Rated 5 out of 5 stars

    Washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this machine. It fits very nice in my space

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Mom loves dryer.

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought item for my mom and it works great and she really loves it.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great brand

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    They don’t disappoint, love the features they have like the touch buttons instead of pressing.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the machine, I love that brand, great quality like always they don’t disappoint

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    washer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great matches my existing dryer and was delivered quickly and very helpful

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Good enough but not great

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This gas dryer is good enough, but not great depending on what's in the load. Not great drying towels even single towels, Delicates usually finish initial cycle slightly damp. But a basic, decent sized load on high comes out good. Only get if needed and on sale, otherwise pay more for better overall quality

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Fonsi, we recognize the time you spent providing feedback on your Samsung gas dryer.

      When towels or delicate finish are slightly damp, sensor‑based drying can be influenced by load size, fabric weight, cycle selection, and airflow. Loads that are too small may not tumble enough for the sensors to read moisture accurately, while overly full drums can limit air circulation, especially with heavier fabrics. Using the appropriate drum fill level and settings can help improve overall drying consistency.

      The full guides are available below for your reference:

      Clothes are not dry after using Samsung dryer.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      The best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS10004802/

      If this continues and additional assistance is needed, our team is available to help through Samsung Care. Please reach out through one of the options below:

      Facebook Messenger: https://m.me/samsungsupport
      X: https://x.com/messages/compose?recipient%20id=18768513
      Samsung Community: https://us.community.samsung.com/t5/samsung-community/ct-p/us
      Samsung Customer Care: 1-800-726-7864 (1-800-SAMSUNG)

      For your records, your Samsung reference number is 1152320238.

      Samsung appreciates your business.

      Khristine
      Samsung Care Samsung

  • Rated 1 out of 5 stars

    Poor Manufacturing

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    2 years after purchase the bearing started to go, not likely to purchase again.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Buy

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very Happy with purchase. Dryer is very quiet and efficient

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Great Dryer

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this dryer! It has multiple settings and all work perfectly. It's quiet, easy to use and works so much better than the one it replaced.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine

    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washing machine is amazing it is the best one I have ever owned.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Worst dryer doest not heat up

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worst dryer. Never buy this. Samsung product is the worst. Doest not heat up.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      The best drying experience is what we want our customers to have, MR01. We'll be pleased to help fix your Samsung dryer's drying performance.

      Here are the links to the troubleshooting steps that may help fix the dryer that does not dry the clothes.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      You may also check page 45 of the user manual for other recommended actions when the dryer does not heat/dry.
      https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf

      For reference, check the link below to learn about your Samsung dryer's best laundry load size.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1145188933) to help our team pull up your information when you message us.

      Thank you!

      -Angelica Samsung