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Customer reviews

Rating 4.6 out of 5 stars with 6502 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers commend the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer with Vibration Reduction Technology+ for its overall performance, low noise level, and ease of use. Users also appreciate its drying performance, large capacity, sleek design, and reasonable size for the price. However, some customers have reported concerns regarding the spin cycle and general washer performance, as well as issues with installation and the door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 64 Showing 1,261-1,280 of 6,502 reviews
  • Cons mentioned:
    Spin cycle

    Rated 1 out of 5 stars

    Poor quality dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second dryer from Samsung. The first one was about a year and half old, over heated and started to smoke. I called Samsung they came out and said I have to have it professionally cleaned every year and it’s my fault so I had to pay to have it fixed (which was almost the cost of the dryer). I purchased this unit as a replacement and it seems to be subpar quality. I have to run multiple high heat cycles to dry larger loads and sometimes for small loads too. All of the custom cycles are useless because they never dry the clothes (they use lower heat settings). I suggest avoiding Samsung at this point.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Mark,

      We care about improving the performance of your dryer. Let's look at solutions to get your unit working correctly.

      Below is a link to help you with your dryer. Please choose the option that best fits your experience level. Click on any embedded text and watch the entire video if there are any.

      Clothes are not dry after using the Samsung dryer
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151889102) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Pros mentioned:
    Capacity, Drying performance

    Rated 5 out of 5 stars

    Good value dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Lots of space inside. Don’t like the noisy chimes it makes. Otherwise dries quick

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Good Buy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works good and I like the vibration reduction. Washes very good. First time buying Samsung washer and I'm pleased.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've really enjoyed this dryer! I have it stacked on the washed and was thinking it might be noisy, but it's not. It does a great job

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as it should. Easy to use Energy efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Praise the Lord! Wash is solid and does everything it says from getting things clean so well, quiet and energy efficient

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it would recommend to my friends and family. It nice and quite. Drys supper fast and gives off a sound when it’s done drying.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Best Purchase I made!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying brand new washer and dryer and let me tell you they are amazing! I knew I wanted to go with Samsung since I’ve always used them and these were just amazing and affordable!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Best Purchase Ever!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This was my first time buying brand new washer and dryer and let me tell you they are amazing! I knew I wanted to go with Samsung since I’ve always used them and these were just amazing and affordable!

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Sticking with Samsung

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Replaced 14 year old Samsung model with thisone. Runs quiet, dries well. No issues at all so far.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quiet, efficient and cleans very well. I recommend this product.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Great product

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. Works very smooth, efficient and quiet.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer and dryer

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love it easy to use fits perfectly in my kitchen area

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Exceeds expectations!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer! Exceeds expectations! Highly recommend!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent drier!!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve been eyeing this dryer since our offer for a house got accepted...but decided to hold off to save some money. Unfortunately, I found out that the house didn’t have a gas line so I ended up getting it on the last day of discounted price!!! Glad I did. As this was a far more superior drier than my previous one!! Dries the clothes in less than 45 mins thus saving electricity. I’m new to the front loading scene so I’m still getting used to it. But overall, I am very satisfied with my purchase!!!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Boomshackalacka!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this set! Compared to my old ones, these are like a dream! Fast and efficient! User friendly. LOVE!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there AlrightAlrightAlright, I want to thank you or taking the time to share your review on your Samsung Washer. We are happy to see your are loving your new machine and we want to welcome you to our Samsung family. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Efficiency

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Efficient takes less time on washings quiet takes less soap than my previous samsung washer.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Noise level

    Rated 5 out of 5 stars

    Washer And Dry

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Samsung Stackable Is Very Nice With Vibration Reduction, Very Easy To Use And Quiet Sound When Washing

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Bridgette, I am so glad to hear that you are enjoying your Samsung Washer. I appreciate your feedback on your unit. Congratulations on your better and quieter machine. We welcome you to our family and thank you for choosing Samsung. ^Brad Samsung

  • Rated 5 out of 5 stars

    Don't know what you want here.

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The delivery guys were great however the machine was damaged. They got us to contact Best Buy for an amount off. However, the money did not show up. It took two hours on the phone for them to finally tell us we could get a Best Buy gift card. We are still waiting on that.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level, Overall performance

    Rated 5 out of 5 stars

    Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It is quiet, efficient and effective. I highly recommend the product.

    I would recommend this to a friend