Skip to contentGo to Product Search
Main Content

Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

Rating Filter

Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 81 Showing 1,601-1,620 of 6,610 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love it

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love my new washer .... Delivery was fast and when I got home from work , washer was connected and working .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Good product

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great but I bought the washer and dryer as a bundle and I was charged for 2 warranties .

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Amazing Quality

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this no issues! Perfect set up and amazing quality!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love this setup

    |
    |
    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love our washer and dryer! We have had them for over a year now. They can handle our family of 4, with two under two, and bedding!

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Great washer great deal

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer, very quiet and gets our clothes much dryer than our old one, no left over moisture when it is done. Glad we got it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great washer

    |
    |
    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great machine. Upgraded from a Whirlpool 4.0 and immediately noticed a difference in efficiency. Now I need to upgrade dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great Dryer!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer works GREAT! I love it! Dries fast. It's quiet. And it has the wrinkle free option, which I love.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Ok washer for the price.

    |
    |
    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When you open the washer after washing it leaks water. The window on the inside doesn't dry very quick. You have to let the door sit for a couple minutes to dry the window. It's not fair to have to wait for the window to dry. Not a good idea to buy a front loader washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Review

    |
    |
    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Pre good dry, dries fast without damaging clothing over time

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Child-lock doesn’t disable the power button

    |
    |
    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Let’s start with the machine itself overall it’s alright, cleans the clothes has a variety of settings, your average washing machine, however even with child-lock on the power button can still be turned on and off, this means that if you have centrally located laundry like in a kitchen that not only children, but cats can turn off the power mid cycle and sometimes you don’t notice till you’re transferring soapy clothes (an issue that I did not have at all with my previous washer (not Samsung) because child lock locked every button except the combo to turn it off) it’s been MONTHS and I have no figured out a way to solve this issue, I’ve tried covering the power button with a towel, with painters tape, doesn’t matter because all that is required is pressure on that spot. Now moving onto Best Buy, my delivery / Customer experience with Best Buy was so awful that I ended up buying the dryer directly from Samsung which I would absolutely recommend over buying from Best Buy the experience all around with Samsung was 200 times better than with Best Buy, I will never buy another appliance with them again.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Nicolette M,

      It sounds incredibly frustrating to deal with your experience, especially when you have pets or little ones. You rely on the machine to run its cycle without interruptions, so when it cuts off unexpectedly, it can throw off your whole laundry routine.

      We thank you for your feedback. I will provide this to our product team for future and current product developments where the child lock incorporates the power button. To keep pets from pressing the power button, here are a few ideas that might help:

      a. Button Covers or Guards: Look for a plastic or silicone button guard designed for appliances. These can fit over the power button to make it harder for pets to press. Some guards even have adhesive backs that will stay in place.

      b. DIY Solutions: If you’re still covering it with tape, you could try something sturdier, like a plastic or metal cover, which would require more effort to move. You can use a small plastic box or container to create a protective shell around the power button, securing it with velcro or a hook-and-loop fastener so it's easy for you to remove when needed.

      Should you need more assistance with your washing machine, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1147681618 to help our team pull up your information.

      Leo Samsung

  • Rated 5 out of 5 stars

    HappyCustomer

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is my second front load washer. My first was a whirlpool set and I swore I’d never own another front load as my old one mildewed super easy and the clothes never smelled clean. I am so pleasantly surprised with this brand and model, as I’ve had ZERO mold issues with it! It’s very user friendly and my clothes always come out clean and smelling fresh! Best Buy not only has competitive (if not the best!) pricing, but their zero interest appliance financing offers are unbeatable! This was a great buy for us!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Great product

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love my new dryer. I would recommend it to everyone

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Good Quality

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent quality with lots of wash settings and allows changes to water temperature, spin speed, etc. It's quiet and has clear instructions for detergent, softener, bleach, etc. Only complaint is that when there's several pairs of pants the legs can get tangled up.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great item, great buy!

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Had this item couple of months now and they do a great job and very pleased with this item. Best Buy had what we were looking for after visiting Lowe’s Hardware and found nothing of what we wanted.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer and dryer

    |
    |
    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great delivery , washer works great not loud at all I like how they are matching set.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    love new dryer from samsung

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    been using this dryer 24/7 and is doing pretty good. The unit got a lot of good features that I like it a lot compared to my last LG. Especially the touch panel.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    good purchase

    |
    |
    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quiet, smooth, dry clothing is good, a digital touch is nice

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great

    |
    |
    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have only used this item for a few weeks. I don’t have much laundry, so the amount in each use is small. The dryer is very quiet, but I may have to research how to change the completion chime as it continues for an extended duration

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Laundry

    |
    |
    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very efficient and easily stack able. Best purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Fantastic Priduct

    |
    |
    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far it works great! I’m a little worried about some of the one star reviews were the washing machine breaks down after the warranty expires. I did not take a chance on the extended warranty. I love the Wi-Fi setting where it would alert you when your load is finished through a SmartThings app. So far so good with no issues and my clothes are coming out very clean, especially the whites! I highly recommend it!

    I would recommend this to a friend