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Customer Ratings & Reviews

Customer reviews

Rating 4.6 out of 5 stars with 6608 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the overall performance, quiet operation, and user-friendly design of this appliance. While many users appreciate its generous capacity and value, some have noted minor concerns regarding the spin cycle and occasional issues with installation or door configuration. Overall, the product is well-regarded for its efficiency and size, though a few users have reported isolated technical difficulties.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 84 Showing 1,661-1,680 of 6,610 reviews
  • Rated 5 out of 5 stars

    Washer - love

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent....beautiful washer...the sensors - wow. Great tumble and clean clothes. Great capacity for a large blanket during these winter months. Quiet..and what a beautiful machine to look at exposed in your space. Just great product! And Samsung products never disappoint. The assistance I received at Best Buy and the personnel...cannot be beat...great experience - and going back before the end of the year to buy another one for another one of our units in Logan Square.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Very good washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best washer Ive ever, a slight vibration which better than the older washer he had at our house

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung the best brand

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it, new age, works efficiently, very stylist.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Awesome!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Overall easy install and use no problems one month in! Don’t forget to get the stackable kit if you are going that route.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Loud when spinning

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like the look and it washes very well. The problem is that it shakes like mad during the spin cycle. You can hear it from across the house even if we adjust the spin to medium. We had it installed by BestBuy. Over all, it’s a good value if you don’t mind the loud noise during the spin cycle.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi There,

      Thank you very much for your review on one of our products. Should you need support in the future, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).

      Have a great day!

      -Ricardo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Awesome washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Amazing quality and uses less water than my previous machine

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good quality washer but with design issue.

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good quality washer. I felt cloths were more clean with this washer however socks continued to get stuck in the door jam. Because of this I returned the item for a top loading samsung washer.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Buy again

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve had for two years and never had any problems with them would recommend buying again

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Having a Great Time Doing Laundry

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washing power. There are so many options, I didn't even know what to do with myself at first. Quieter than expected, has decent capacity, and it looks great in my new laundry room. I finally feel like my home is complete.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Installation of dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    That’s you for you need! Thank you so much for your words!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samung washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Excellent washing machine. Great layout and easy to use options.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    100 % good gave me peace of mind. the installers did a professional job.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 4 out of 5 stars

    Easy filter cleaning....

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Have only used the unit a few times since it was delivered. The unit seems to run and perform as expected. The lint filter seems to be very useful and easy to clean. I have found that after two uses, cleaning the filter is very easy and works well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 4 out of 5 stars

    Great product for the price.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Quieter than our previous dryer. Obviously smaller than the 9.5 Cu we had previously but we adjusted to downsizing.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic dryer! Still playing with the settings but its quiet and efficient. No more damp clothes!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Dryer Machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best appliance to own. It really fulfilled the reasons for my purchase.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent washer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is a great product at a reasonable price. Gets the clothes very clean and fresh.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good solid machine and at a good price and the install team did a great job

    I would recommend this to a friend
  • Cons mentioned:
    Installation

    Rated 1 out of 5 stars

    Too much extra cost, time,,, No Good!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    When I first tried to buy a dryer, the biggest advantage was that it was very cheap. However, when I received the dryer and installed it, I found out that no parts such as electric cables, plugs, bands, etc. were provided. So I went to Home Depot and bought it myself. This cost me a lot more money, time, and effort than I expected, and I ended up buying a more expensive hair dryer. In particular, for electricity, I had to ask a technician to do it, otherwise I wouldn't be able to install it. This was a very inconvenient task that cost a lot of money and took a lot of time. If I had known this would happen, I wish I had returned it before unpacking it. At the same time, I knew that other wholesalers were offering parts, installation, and collection of existing products at better prices (such as Labor Day sales), so I thought it would be difficult to purchase products from Best Buy in the future. If possible, it would be better if there was more detailed and specific information about the provision of the parts in the product purchase section.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear BestBuy clients,

      Thank you for taking the time to leave us a review, and we certainly will use this information to help us in our everlasting efforts to improve the overall customer experience.

      To better address your concern, please contact the BestBuy customer service department at 888 237-8289. Call us any time 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific questions.

      ^Rainly Samsung

  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Washer machine by samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very easy to operate Nd nice aplliance set had to replace our broken one

    I would recommend this to a friend