Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 12492158
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Noisy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.rather loud and rattles a bit when turned on but is stacked with the proper connector ontop of the washer
I would recommend this to a friendBrand response from Samsung
Posted .Hi dlel,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We know how important dryers are especially if we are doing our laundry between our busy schedules. We apologize for the inconvenience of the dryer having a loud noise and rattles. Usually, Samsung dryers are generally very quiet, and most noises are either normal or can be easily corrected. We will surely notate this feedback for better products in the future.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
The dryer is noisy:
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Samsung dryer is vibrating or shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVE45T6020W/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144620304
Thank you for choosing Samsung. Have a great day.
-Trisha-
Gift for daughter
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Works very well,wasn’t Happy that the washer didn’t come with an electrical cord
I would recommend this to a friendheating element
||Posted . Owned for 9 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worked great until the heating element died within 6 months and trying to get samsung to fix in because it was still under warranty was such an issue it still does not work most expensive paper weight i have ever purchased
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jerrett,
We understand your disappointment with your dryer that stopped heating. Let us help.
Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your dryer.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1149833739) to help our team pull up your information when you message us.
Thank you.
-Ricardo
Healthcare worker
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love this machine a lot. I just used it and it dried my clothes pretty good, but I want to say Kudos to the delivery guys. Those two guys went above and beyond to make sure e everything was perfect. Best Buy should hire more like them. Will definitely buy another appliance
I would recommend this to a friendPIECE OF JUNK
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.THIS SHOWED GOOD REVIEWS, THATS WHY I BOUGHT IT. BUT ONCE DELIVERED AND INSTALLED, I KNEW I MADE A MISTAKE. VERY CHEAP LIGHT WEIGHT PLASTIC CONSTRUCTION AND HORRIBLE OPERATING BUTTONS. DRYING TIME STINKS. NEED TO REPEAT CYCLE ON MANY OCCASIONS. SPEND A FEW HUNDRED DOLLARS MORE AND UPGRADE TO A BETTER SAMSUNG DRYER. THIS MODEL IS THE BOTTOM OF THE BARREL.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for taking the time to leave this review.
We understand that your dryer is not working properly.
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain cycles but will extend the length of the cycle,
potentially up to 3 times as long. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
When you do laundry, you should consider the weight of each load you wash/dry to get the best results. Both heavy and light items can overload your washing machine and dryer. In addition to reducing the cleaning performance, overloading your washing machine or dryer can cause other problems. Thus, you'll need to add clothes and other items in the best way possible. Please see the link below.
The best laundry load size for your Samsung washing machine and dryer
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide them with this number (1144942955) when you message us to help our team pull up your information.
Have a great day.
^Charles
- Pros mentioned:Overall performance
dryer
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this seems to work good and have not had any issues
I would recommend this to a friend - Pros mentioned:Overall performance
Dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It stopped working, but whenever was working it was good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings,
We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience since the Samsung dryer stopped working.
To help you with this, I will provide you with a link that indicates an article if the Samsung dryer is not turning off or stops spinning.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01001990/.
You can check the warranty information on this link: https://www.samsung.com/us/support/service/warranty/DVE45T6000W/A3.
If you have inquiries and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144575197
^Rainly
No heat after 9 months cost $900 to get fixed
||Posted . Owned for 10 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I would give negative star if I can. The dryer has no heat after only 9 months of using. I contacted Best Buy and was told to contact the manufacture directly. Even still under warranty, Samsung wants to charge us almost $900 to have the machine fixed (more expensive than buying a new one). I would never buy anything from Samsung in the future
No, I would not recommend this to a friendBrand response from Samsung
Posted .Jason, we know how disappointing it is to have a dryer that is not heating. We're here to assist in correcting its performance.
We suggest checking the link below to troubleshoot the dryer that does not dry clothes. It also has another link for the unit's cycles, settings, and features and a video to watch from the start until the end of the second link.
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
What to do if your Samsung dryer isn't heating or drying?:
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also refer to page 45 of the user manual for other solutions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202307/20230706181434297/DC68-03381W-04_IB_DV6000_EN_230705.pdf
Lastly, we have included a guide to learning the suggested laundry load size of Samsung dryer to get the best result.
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Thank you.
-Angelica
Samsung Dryer Review
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer for the price. Has the moisture sensor feature; however the clothes don's always seem to come out dry at times.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dryer. I see you have some concerns and I would like to make sure that you are getting the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Excellent appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Pretty solid appliance, easy to set up, durable and looks nice
I would recommend this to a friendBrand response from Samsung
Posted .Hey there Laban! That is fantastic to hear! Everyone wants his or her appliances to look good and to be easy to use. I am glad you found that with this dryer. Thank you for choosing Samsung. ^Shay
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Decent so far. Quite big/deep. Does what its expected to do
I would recommend this to a friend- Pros mentioned:Overall performance
So far so good
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good, i've had for about a month, no issues so far
I would recommend this to a friend Good dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this for about a month now and very happy with it. The moisture sensor is fantastic and will automatically adjust drying time as needed, which means I don't need to keep checking if the clothes are dry yet. Vast improvement over the 20-year-old dryer we had previously
I would recommend this to a friendWasher Dryer Combo
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great product , my wife loves her new washer and dryer set.
I would recommend this to a friendSo far so good.
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer. Switching direction of door presented some issues due to cheap hardware.
I would recommend this to a friendBrand response from Samsung
Posted .Hi AlamoMe.
Thank you for taking the time to leave this review. We understand you had concerns regarding reversing the door
To help you with the reversing of the door. Please check this link to your user manual. Simply turn to pages 32 to 34.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144940835) to help our team pull up your information.
Thank you for being a valued customer of Samsung. Have a great day.
^Camille
DRYER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAVE BEEN TRYING TO GET SOMEONE TO COME OUT AND LOOK AT THIA ITEM FOR DAYS NOW BEST BUY IS NO HELP!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the dryer, and we would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
- Pros mentioned:Noise level
Good stuff
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good unit for the money. Runs quiet and is efficient.
I would recommend this to a friend dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.looks great, not top of line, cloths do not dry all the way , have to run it twice, thats my only complaint
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are experiencing issues with getting all of your clothes dry in your Samsung Dryer. I can definitely help with that. I would like to provide you with some of our best practices that will provide you with the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
Dryer
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Don't like idiot alerts. Took too long to look up how to disconnect. Should not have default settings.
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
Congratulations on your new Samsung Dryer. We are glad to be your choice for your laundry needs. We welcome you to our family and thank you for choosing Samsung. ^Brad
Vernon Hills IL
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This by far was the worst experience I’ve had. I went in knowing I was going to buy a dryer the same day and needed the item that day. The staff in Vernon hill were rude. No one came to help for 30 minutes, they also had an horrible attitude when trying to make sure someone would help me and my fiancé. I have had wonderful experiences in Gurnee. I was extremely shocked. The sales man gave rude remarks and did not seem to care that we were mistreated. We ended up buying because of a need and picking up from the warehouse. No one gave us directions. We just figured it out. Hours later we had a dryer but it was unfortunate how we were treated.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
^Camille