Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 12492158
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Large interior, many dry options do a great job. Lint filter catches all the lint.
I would recommend this to a friendGreat Experience!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Early delivery, very quick nstallation and responsive staff
I would recommend this to a friendSAMSUNG DRYER
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.EXCELLENT DRYER MACHINE WE LOVE Samsung products!!!
I would recommend this to a friendBad usability
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It generally works and seems well-built. The usability leaves a lot to be desired. The rungs on the inside are not long enough to get a good tumble. Sheets roll up into a hard ball and bang around inside. You have to open the dryer every 10 minutes and shake them out. Lint trap design is terrible. Tough to open, tough to remember HOW to open, weird non-intuitive design always has me trying to put it back in backwards. I've used this dryer probably 50+ times now and every single time I have to remember how to open the lint trap to clean, and then which way to put it back in, like its the first time. I'm a pretty smart guy. It's just bad design. Oh, the tones and jingles that you cannot disable. You can't even modify the settings while it's running. Want to turn the heat up or down? Adjust the time? Nope. You have to turn it off (plays annoying shutdown jingle), then turn it back on (plays annoying startup jingle), then you have select all your settings again. This unit is in a house I am renting and I will never, ever, ever buy a Samsung dryer for my home (nor a fridge or washer, all of which are Samsung in here). I'm not sure I'd buy digital appliances period without thoroughly researching the software first. At the very least I should be able to disable ALL tones on the thing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Jomolo,
Thank you for bringing this to our attention. I see you have some concerns with the dryer. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
Most Samsung washers and dryers are equipped with a Bedding cycle for bulky items like comforters, duvets, pillows, blankets, and sheets. However, you should also refer to the care instructions provided by the manufacturer of your comforters, duvets, and pillows for the best results. Though it's more expensive, you may want to consider having your comforter or duvet dry cleaned.
Care for your bedding items with your Samsung washer and dryer https://www.samsung.com/us/support/answer/ANS00047247/
Here is a link on how to use the lin lint filter.
Lint filter on page 34
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
To turn off the alarm. Please see the link below.
Alarm off on page 46
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144809977
Have a great day.
^Charles
Mr.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.mounting is a bit imbalance, shakes when spinning. Prefer door opens from left to right
I would recommend this to a friendNo
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Nice looks great . Love the quietness . Great appliance
I would recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.How disappointing is it to use the new washer you spent so much on just for it to it to not work and per it’s first use it physically jumps around your laundry room and shakes so hard you can feel it in the few rooms over, and guess what it’s back ordered now so if we were to get same ones it’ll take even longer to get here. the customer service is “closed” when i call this is so upsetting save yourself the money and time like i am on trying to get this all sorted out and do not buy it, A. from here and B. at all
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi AshleyP,
We understand the inconvenience of not having a working dryer. Let us take care of the unit immediately.
Here is a link to help you with the dryer. Please follow the steps and click the hyperlinks for additional help.
Samsung dryer is vibrating or shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01109143/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146584069 to help our team pull up your information.
Have a great day.
^Aloe
smc
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Love the idea of the stackable washer and dryer to save on space in the in-law house
I would recommend this to a friendSteve Pumphrey
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not good at removing wrinkles. The touch buttons aare to sensitive
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello SteveP,
We recognize your feelings regarding your dryer. We would love to help you.
We recommend using the "Wrinkle Prevent" cycle, which provides approximately 180 minutes of intermittent tumbling in unheated air at the end of the drying cycle to help reduce wrinkles.
If clothes are still wrinkled after the "Wrinkle Prevent" cycle, please refer to page 46 under "Items still wrinkled after Wrinkle Prevent (Wrinkle Away, Wrinkle Release)" for steps to help.
User manual
https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)
Please provide us with this reference number (1148610223) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Horrible! Do not buy!!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy Samsung washer and dryer from Best Buy. We have had nothing but problems. We bought original ones middle of May. They were both supposed to be delivered same day. Appointment was set and day of delivery only 1 came. Had to wait a week for the other. The dryer that arrived came damaged. It was all bent and dented. We called and had to have a new one sent out (more time waiting). The original washer that came was broken, when it cycled, the machine walked itself across my floor almost 5 feet! It shook violently! Had to call and get a new washer sent out. We've had them for 5 months. Yesterday the dryer was working fine in the morning and then last night it wouldn't even power on!! Nothing is made well anymore! You spend a LOT of money on something and it breaks within the first 6 months. Uncalled for! I've been on the phone now for almost 2 hours with Best buy. Can't understand any of the reps and they can't understand me! My only option is to have a refund started and then come pick up the old ones. In the meantime I don't have a dryer for my clothes. I have to wait an undisclosed amount of time for the refund to process to my best buy card before I can purchase another Brand (I do not want this same brand!) This is a nightmare!
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand how difficult it is to have your washer and dryer not working, MeagenK. We want to speak with you directly to provide support and see what options we can provide to speed up the refund.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1146478765, to help our team pull up your information when you message us.
Have a great day.
-John
Love Samsung
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love the washer and dryer I bought! Samsung makes a great product. It is perfect for what I need. Simple and easy
I would recommend this to a friendCan only use ONE setting. Not worth it.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Yes it dries, but DO NOT GET THIS. Find a nonsmart dryer. I can only use the timed dry setting because every other setting has the dryer shut off after 5 minutes exactly no matter what setting you have it on or how you finagle the setting. It's absolutely frustrating. Imagine having 12 settings and you can only use JUST ONE. It was a waste of money. I've had it for three years. Just buy a better stackable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Tabitha, sharing your feelings on how the dryer works matters. Allow us to help.
We recommend checking the link below if your dryer ends quickly. Please click on the embedded word and watch the video included.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-ends-too-quickly
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147692295) to help our team pull up your information.
Have a great day.
^Camille
Dryer Review
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First dryer was damaged. Had to have a replacement sent out.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JohnN,
Thank you for choosing Samsung for your dryer needs. We are saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
- Pros mentioned:Noise level
New Samsung Washer, Dryer with pedestals
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Perfect fit for my hose. Quiet, excellent in all areas.
I would recommend this to a friend RUN FAR AWAY FROM SAMSUNG! Horrible Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.RUN far far away from Samsung washers and dryers! I bought this dryer in November of 2020, had to spend $200 to replace the heating element in 2022, and now it gives me dc and c3 error messages and beeps nonstop. I don't even want to repair it again because I think it is a piece of hot garbage that isn't worth the time or money to repair. Not only that, but when it was functioning properly it would signal that clothes were dry when in fact, they were not. So, i had to set the time dry rather than using the sensors. Do yourself a favor and buy literally ANY other brand.
No, I would not recommend this to a friendBrand response from Samsung
Posted .MarybethT, we understand how it feels to deal with an error code in our washers. We are here to help.
Below is a link to help you diagnose the error code you receive in your dryer. Please choose "Door-Related errors (dC, dE, dF, do, d0, 1 DC, 1 dF) and All other errors."
Samsung Dryer has an error code
https://www.samsung.com/us/support/troubleshooting/TSG01207445/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147163575) to help our team pull up your information.
Have a great day.
^Camille
Be aware of issue with cracked drum!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I purchased a previous model of this dryer three years ago. A huge crack was found at the back of the drum. It might have been there for a long time, as it was hidden all the way in the back. Long story short, I contacted Samsung CS and was told there was nothing they would be responsible for after one year. However, I soon discovered by a google search that cracked drum is a very common problem with Samsung dryer, not just for this model. Please see the link to a relevant post below. https://us.community.samsung.com/t5/Washers-and-Dryers/Crack-in-Dryer-Drum/m-p/1437841#M19950 So think twice before you buy from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your 3+ year old dryer. We have made many improvement and added features since this model. I would love for you to give us another chance and see how much you love our products. Thank you for choosing Samsung. ^Brad
Not a good dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Class on the door shattered. Only used a few times.
No, I would not recommend this to a friendWon’t dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The sensor thinks the clothes are dry. D keeps tuening the dryer off, I check the clothes still damp. I switch to manual timed dry 50 minutes still damp. I switched to a small load.. the dryer is just not getting hot enough.. I love the matching washer just the dryer is driving me crazy
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Terrible, Congratulations on your new Samsung Dryer and thank you for bringing this to our attention. I would like to provide you with a helpful guide to ensure you always get the best performance from your machine. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any further assistance, please reach out to us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143942411. We thank you for being a part of our Samsung community. ^Brad
Customer Service
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Lousy Customer Service. Unable to speak to Team Member on floor to ask question on a Dryer purchased. 2nd Purchase within a week. Next time will buy elsewhere where I can speak to someone on floor if needed. Product decent.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
To better assist you with this matter about your experience, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.
They can either answer your question or transfer you to your local store to answer your specific concern.
-Kimberly
Not happy
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped working after 3 weeks of use contacted best buy corporate they informed me i could resturn it to store for a new one, store manager at the saratoga springs location was not helpful.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.
Have a great day.
-Ricardo