Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 12492158
Rating by feature
- Capacity
Rating 4.8 out of 5 stars
- Dry Time
Rating 4.7 out of 5 stars
- Ease of Use
Rating 4.7 out of 5 stars
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Less than a month owning this and the heat turns on but it doesn't spin. Samsung says it will be 3 days before a tech can get here, and if any parts need to be replaced, the repair service says we can expect 1-2 weeks for them to be delivered and installed. We have 7 kids and live in a wet and humid climate - no way to dry laundry. Buy any dryer other than this.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello TimJohnson,
We are aware of the difficulty it is when your dryer doesn't work. We are here to provide you with the best assistance.
Here is a link to help you with your dryer that is not spinning. Follow the steps, check the embedded words, and watch the video fully for more details.
Samsung dryer turns on but doesn’t start or spin.
https://www.samsung.com/us/support/troubleshooting/TSG01001987/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147113197) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Not worth it unless you buy new every year
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed. After a year it stopped drying. Close aren’t hot when pulled out. Did YouTube videos went to their site to help. Also changes the thermal part, cleaned sensor and made sure it was cleaned out. Still does not dry. If it does then it takes about 5 hours. Contacted Samsung like they suggest in other reviews and their response was to contact someone who does work on them. I’m done with Samsung. First a fridge that crapped after 2 years and a dryer now after one. Thanks but no thanks.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi CrystalF,
We are here to help you improve your dryer's performance.
Here are steps to help you dry your clothes. Please follow every step and click on the hyperlinks for further support.
Clothes are not dry after using Samsung dryer.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145899054 to help our team pull up your information.
Have a great day.
^Aloe
Mrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This drier is perfect for people who have time to babysit it as it NEVER gets a load sry in 1 cycle. I havw never been so disappointed in an appliance. Did all the suggestions for trouble shooting and the bottom line, it just does not dry an entire load. Tried smaller loads and all the cycles but always end up with wet clothes.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We make every effort to ensure your dryer operates at its best, DianneS. Let's help you out.
Here are steps to rectify your dryer's drying concerns. Please click the links and hyperlinks and watch the embedded video for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Should a service request be required, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147244372, to help our team pull up your information when you message us.
Have a great day.
-John
Dryer does not dry by any means
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.When you check the reviews it says 5 stars, because they’re also combining the washer reviews The dryer does not dry your clothes no matter what. Try ever setting possible, and you will still be running this dryer at least 3 times minimum for one load
No, I would not recommend this to a friendBrand response from Samsung
Posted .We aim to provide you with a hassle-free experience while using your dryer, JorgeS. Let us help you.
We suggest referring to the resources below to address your dryer's performance. Please click the link and hyperlinks for tips.
The dryer is not hot enough:
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-is-not-hot-enough
Cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS10001020/
The best laundry load size for your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number, 1147610303, to help our team pull up your information when you message us.
Have a great day.
-John
Trash
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Almost always shuts off before our clothes are dry (even on the "timed" setting) except when it doesn't - I've had the "sanitize" setting get stuck on for HOURS before we noticed which could easily burn a house down. The paint and finish is peeling. Just total trash for the price. Will not purchase Samsung for the replacement.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Greetings!
We understand the disapproval of your Samsung dryer model. We are here to help out.
I have shared a Samsung link below that will help with your experience with the dryer. The link has four radio buttons, please center your attention on the second (The dryer cycle ends too quickly) and third (The dryer cycle takes too long) radio buttons. Each radio button will have its embedded video which we encourage you to watch in full. In addition, each radio button will guide you through specific steps to take.
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999
Should you need more assistance, please feel free to get back to us via the following options:
To better assist you and collect more details, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146723744 to help our team pull up your information.
Leo
Expensive Junk
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.JUNK!! Never dried clothes thoroughly. Main motor died after after 1 year. Over 500 to replace. Piece of garbage went into the trash. Tech told us all samsung appliance are junk.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there,
Thank you for choosing Samsung for your dryer needs. We are saddened to hear that you need you no longer have the product. We look forward to working with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Avoid Samsung at All Costs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We purchased a Samsung brand dryer from Best Buy in 2016, and after less than four years, its belt, pulley, and motor all broke. We're now stuck with a repair bill for 150% of the cost of the original dryer. The repair technician said that factories are no longer lubricating appliances like the one we purchased, which causes them to break in only a few years. We very strongly recommend NOT purchasing appliances from Samsung.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you were experiencing issues with your Samsung Dryer. We at Samsung are constantly improving and evolving our products to have the best Smart branded products sold on the market. We hope that you do check out our new products and stay a part of our growing family. Thank you for choosing Samsung. ^Brad
No power cord with dryer.
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer delivered without a power cord. Beware of this as if you look what is included the information button says cord included. Useless delivery
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Robert CY,
I can understand how important it is to have everything you expect when a new appliance arrives. We are here to assist and provide clarity.
The power cord is included with the gas counterpart of this dryer, model number DVG45T6000W. The electric dryer model DVE45T6000W, the power cord is sold separately.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1148070313 to help our team pull up your information.
Leo
Samsung may not support products > 9y old
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.BUYER BEWARE - I have a 9 year old Samsung dryer that was very gently used. Now i'm told the motherboard is broken and that Samsung no longer supplies these motherboards. Samsung rep told me that I shouldn't expect Samsung to support products beyond this timeframe. What?!! 9 years is the life expectancy of a dryer? This is ridiculous. Prior to this dryer, I had a Maytag dryer that was over 25 years old and still running. I will never buy any Samsung products any more.
No, I would not recommend this to a friendBest dryer ever
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is a great product, and it does a phenomenal job. I love the auto sensor on the dryer.
I would recommend this to a friendProduct could explote. Past recalls
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Buy SONY or LG. The price is cheap for a reason. Many of these dryers are being sent broken or defective and they won't take them back rather miss work to deal with their "repair contractors" who will take forever to schedule you and fix it
No, I would not recommend this to a friendBuy a dryer that won’t break after 18 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.If you are looking for a dryer that will dry your clothes throughly this is not your dryer. If you are looking for a dryer that will last longer than 2 years this is not your dryer. To say this dryer is trash is an insult to garbage. I will be dead and in the ground before I buy another Samsung dryer.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a perfectly working dryer is crucial, as we do our laundry often, MadelineM. We're here to help with your Samsung unit.
Here are the links to the troubleshooting steps that may help fix the dryer that does not dry the clothes.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
https://www.youtube.com/watch?v=LibK_OLFH4Q
You may also check page 48-49 of the user manual for other recommended actions when the dryer does not heat/dry.
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
For reference, check the link below to learn about your Samsung dryer's best laundry load size.
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145189085) to help our team pull up your information when you message us.
Thank you!
-Angelica
Not efficient - takes hours to dry clothes
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I should have written this review sooner. We bought this dryer after our previous Samsung dryer broke after 9 years. We were so happy with that one. This model must have been the one down from our last dryer. I hate the buttons, they are so annoying and sometimes unresponsive. The worst thing about this dryer is that it doesn't dry well on a low setting. It can take several hours to dry a medium load. It does twist up bedding into a horrible ball. If you want to dry your clothes on a higher setting to dry more quickly it shrinks them so badly. After my daughter complained for the 100th time about her clothes being ruined, I decided to finally write this review. I wish I could have my old dryer back. It was so much better. Samsung, can I return this one and pay the extra to get a better model??
No, I would not recommend this to a friendBrand response from Samsung
Posted .We understand that a dryer is crucial for drying clothing and bedding items, MichelleM. Let's ensure that you enjoy the most out of your unit!
If your dryer's control buttons are unresponsive, you probably have Child Lock turned on. Learn more from these details.
Control buttons on the Samsung dryer don't respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
Clothes are not dry after using the Samsung dryer:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long
You may also watch our youtube video about "What to do if your Samsung dryer isn't heating or drying":
https://www.youtube.com/watch?v=LibK_OLFH4Q
Care for your bedding items with your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00047247/
The best laundry load size for your dryer:
https://www.samsung.com/us/support/answer/ANS00080262/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145231161, to help our team pull up your information.
Have a great day!
^Chrystel
Samsung Washer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So far so good. It's only been a month so we will see.
I would recommend this to a friendReturned 2x. Finally cancelled order
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dryer delivered along with a Samsung washer. Upon turning it on, it made a loud and peculiar humming sound. Did not accept delivery especially as the installer indicated that it should definitely not sound like that. I reordered and scheduled delivery of another dryer. Same exact outcome. Finally cancelled my order.
No, I would not recommend this to a friendAlready Not Working Right
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We just got the dryer less than 2 months ago and already we’re having problems with it. This is very discouraging.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there.
We appreciate your patience in this matter. Your convenience matters to us. We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146059621) to help our team pull up your information.
Have a great day.
^Camille
Used!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was used and broken.........................................
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing if this dryer did not meet your expectations. To better assist you with this issue, please get in touch with the BestBuy customer service department at (888) 237-8289. Available 24 hours a day. They can answer your questions or transfer you to your local store to assist you and inquire about options for this broken and used dryer.
Have a great day.
-John
Terrible quality
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung dryers break down every 3 years like clockwork.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see that you are having some concerns with your Samsung Dryer. A Certified Samsung Technician will be able to resolve this issue. You are able to locate a technician through the link below:
https://www.samsung.com/us/support/service/locations/
Thank you for choosing Samsung. ^Brad
Lasted 1.5 years
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Started smoking and nearly caught on fire after 1.5 yrs due to what I assume is a motor failure. I have always cleaned the lint filter after every use. Do not buy, this piece of junk does not last
No, I would not recommend this to a friendBrand response from Samsung
Posted .Good day, David.
We're pleased to assist you on this matter.
We would like to speak to you directly and see how we can help you more effectively.
Please get in touch through these channels for further assistance:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145569097) to help our team pull up your information when you message us.
Have a wonderful day!
—Vannesa