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Customer Ratings & Reviews

$869.36

Customer reviews

Rating 4.6 out of 5 stars with 2277 reviews

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Rating by feature

  • Capacity

    Rating 4.8 out of 5 stars

  • Dry Time

    Rating 4.7 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

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There aren't enough negative mentions yet.
93%would recommend to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 96 Showing 1,901-1,920 of 2,277 reviews
  • Rated 4 out of 5 stars

    dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    good dryer that has controls on the front and a light when you oen the door

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Meh does the job

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice but I’d have liked to be able to have a silent mode instead of all the songs and noises. It’s also kinda hard to open the lint trap, which is annoying. I also would have liked to be able to control more within each setting, in stead of everything being so fixed.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there Alli, I would like to congratulate you on your new Samsung Dryer and appreciate your review. I would like to forward your design concern to our design team for future products. We welcome you to our Samsung family. ^Brad Samsung

  • Rated 4 out of 5 stars

    Excellent

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is good one and it meets all our needs. Save lot of power too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer heat not working!

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Purchased this dryer and had it delivered and installed 12/19/24. Tried to use it same day and found out the heat isn’t working. Called Best Buy and they can’t come out to check it until 1/10/25. This is TRASH!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      Thank you for bringing this to our attention. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concerns.

      Have a great day.

      -Ricardo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    New clothes dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far our new dryer is working just fine. I would like it to open on the other side, but I'm learning to live with it.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Non satisfactory

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer doesn’t dry well, it takes forever to dry. I don’t know if there’s a fault somewhere, l’m not happy with it.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the effectiveness of your dryer, Sylvia. Allow us to take care of this.

      To address your concerns regarding your dryer's drying performance, we recommend referring to the resources provided below. Please click the hyperlinks and watch the instructional video for tips. 

      The dryer cycle takes too long:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-cycle-takes-too-long

      Should a service request be required, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147085160, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 1 out of 5 stars

    Very bad delivery service

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was really excited to get my new Samsung washer and dryer, but the delivery and installation experience was a huge letdown. The delivery crew scratched up both the washer and dryer pretty badly, which was frustrating to see on brand new appliances. On top of that, they didn’t even bother to hook up the dryer, and the washer installation was done so poorly that it started leaking because they didn’t tighten the connections properly. I expected a smooth, professional experience, but this was the opposite. Now, I’m stuck dealing with damage and leaks that could’ve been avoided if they had taken the time to do it right. Really disappointed with how this turned out.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear valued BestBuy client,

      To better assist you with this, don't hesitate to get in touch with our BestBuy Customer Service department at (888) 237-8289. They are available 24 hours a day. They can answer your question or transfer you to your local store to check your options regarding the delivery damage and incorrect installation of the unit.

      Have a great day.

      -Ernest- Samsung

  • Rated 3 out of 5 stars

    Washer and dryer purchase

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer works fine. The washer tends to leak water when the door is open. The inside of the door does not fully dry off when done washing. When you open the door to get stuff out it drips a little bit of water. Kinda annoying to have to dry off the inside of the door everytime you finish washing.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      Congratulations on your purchase of your new Samsung Dryer. I am glad that you are pleased with your purchase. Thank you for choosing Samsung. ^Brad Samsung

  • Rated 4 out of 5 stars

    Good Overall

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love it besides the way the lint tray is designed. It’s annoying

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Good purchase

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, easy to install. Would recommend to friends and family

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Nice budget dryer with more features than other entry level machines

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is stackable and comes with multiple modes for the type of laundry you want to dry. Works great and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the capacity. The moisture sensor makes it so that we don't have to check on the clothes to see if they need another cycle. Love it.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Dryer didn’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting g for them to deliver abd then install at another time, tge dryer didn’t work at all! Do they had to switch out the dryer for another brand new one snd gave to wait 10 more days till it can be delivered and installed! Unacceptable

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know how inconvenient it is to receive a dryer that didn't work. To better assist you with your replacement process of the dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Rated 5 out of 5 stars

    Overall excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Easy to use. Has multiple features, to include specific type of clothing.. Large capacity. Good value.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Very Good

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. Very fast delivery. Easy to install as well.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet efficient drying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this model. Has ample features and it is very quiet. Runs just as long as needed with the sensor dry feature.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Samsung

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good product. Recommend purchasing it to anyone...

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Mr satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product . Samsung has yet to fail me . The ease of operation made it easier for us to teach our kids how to do Laundry

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer for ALL types of clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer. Very easy to use and dries clothes well. I also enjoy all the different settings to help dry all kinds of clothes.

    I would recommend this to a friend