Customer Ratings & Reviews
- Model:
- DV42H5000EW
- SKU:
- 3456008
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry for its excellent performance, ease of use, and quiet operation. Many appreciate its capacity and the energy efficiency features, finding it a great value for the price. The dryer's size is also frequently praised for its suitability to various spaces. A small number of users noted that the control panel's angle may make it difficult to read when the units are stacked.
This summary was generated by AI based on customer reviews.
Metallic noise when drum moves
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure if it's a manufacturing defect or delivery impact but the drum makes this deafening metallic noise when it moves, as if there are loose metal pieces between the drum and the outside jacket or the drum is misaligned and hitting the container.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I realize your experience has been less than ideal. I would love the opportunity to change that. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142461761. We thank you for being a part of the Samsung family. ^Brad
Incredible Shrinking Machine
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Either clothes won't dry or they shrink due to high heat (at medium setting). I keep having to set it to low heat which takes way too long to dry. I tried various settings and just doesn't seem to work as well as my old Kenmore. Too much fuzzy logic in these high tech machines is not necessarily a good thing!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi gizmo,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer's settings and the shrinkage of the laundry. We will surely notate this feedback for better products in the future.
I highly recommend clicking this link for a basic troubleshooting guide to resolve this inconvenience:
Use Sensor dry to prevent heat damage to laundry:
https://www.samsung.com/us/support/answer/ANS00050286/
The dryer cycle takes too long:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
For future reference, you may check this link for cycles, settings, and features on your Samsung dryer:
https://www.samsung.com/us/support/answer/ANS00051022/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144350265
Thank you for choosing Samsung. Have a great day.
-Trisha-
Works well, bad lint trap
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The lint trap is like a “U” so it is really hard to clean.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you for your feedback, Sonshine. ^Lo
had issue and item was replaced 2nd one woked good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We had issues and item was replaced. 2nd one woked good
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi goob,
Thank you for the feedback and we are glad to know that you are using Samsung dryers. We apologize for the first unit did not work and we are happy to hear that you got your replacement and it works well. We will surely notate your feedback about this matter to continue to improve our product.
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3
If you continue to get this kind of problem, please reach us with the following options so that we can further assist you with options.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144370617
Thank you for choosing Samsung. Have a great day.
-Trisha-
Needs repair every 2 years
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this dryer for over 5 years and I had to get the pulley replaced every two years. On the 5th year, the heating element went out so I decided to get something else. Avoid samsung if you can.
No, I would not recommend this to a friendLet down
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.So excited to get this set after reading reviews and talking with Best Buy "agents"... Got it delivered and installed by the professionals, used it once, and it wouldn't work again. Turn on, yes. Heat up or allow drum movement, no. Apparently, the motor is bad. I'm still waiting for the replacement to be installed.
No, I would not recommend this to a friendSo far so good.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The reviews were iffy but so far my experience has been good.
I would recommend this to a friendIt's not bad.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It would be nice if BESTBUY would advertised proudest like this on sale.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day.
Your reference number is 1144605818.
-Noraina
Great Dryer
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It was a reputable brand at a great price, and has all the features we needed. It fits our budget and is stack able, which is a plus for us. I'm not sure I have 50 words to describe it. It's a dryer, in our budget, and we like it.
I would recommend this to a friendworse dryer ever
||Posted . Owned for 7 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.worse dryer ever, during summer it would dry clothes and during this winter season the machine runs forever and can't even dry 4 towels, techs came in since it is under 1yr manufacturers warranty , without checking the first time they changed the heating element. still didn't work and i called the same night to the customer service, after a week i got another appointment and this time the tech told the power source was not good, but at the first appointment the tech said the power source is good and nothing else is wrong. since i was not home the tech said it warms up but does it dry clothes. ridiculous!
No, I would not recommend this to a friendNot happy with Samsung!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is ok. However, my daughter bought a Samsung high def washer and dryer and they have been money pits. Dryer kept overheating and it cost her $400 to repair. Washer became very moldy. She took it to a scrap metal shop to just get rid of it. Will never buy any Samsung products again!
No, I would not recommend this to a friendPerfect for family of 4
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I had the same model for about 10 years before we moved and the movers broke the glass door during transit so I had to get a replacement. We love this model.
I would recommend this to a friendDissapionted
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had this dyer for a 1.5 years and after 1.2 years the dryer was acting up. it would not stop running and would not dry. I read about many problems with these dryers. Turns out they have a relay that sticks and cause this symptom so every 2 weeks or so i would have to take off the top lead and tap on the relay to un-stick it to get it to work. So I ordered a new board for it. The day I receive the board i go to install it and the dryer does not even power up now. I expected better quality from Samsung
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello! If you would like service to resolve this issue, please use the following link (https://www.samsung.com/us/support/service/locations/) Thank you for sharing your Samsung experience! ^Ty
Heating Element Broke After a Year and a Half
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer never got particularly hot, but after about a year and a half, it started just blowing cold air and making a bad rattling sound. The replacement part is only about $30, but it's a bit of a pain to pull everything apart. I would certainly expect a dryer to work past 18 months. I bought my last dryer 20 years ago and sold it with my house and it still ran like a champ.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Clanky,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. Samsung dryers are generally very quiet. Many of the sounds are normal or can be fixed with little effort. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Please refer to this link and pick the closest sound to the one you're hearing so you can do the correct troubleshooting steps for your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144223160
Thank you for choosing Samsung. Have a great day.
-Trisha-
Looks nice
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Looks great, washer works great! Dryer on the other hand not to happy with. It has squealed and squeaked since day 1. We’ve had it for 3 weeks and I’ve already got warranty service coming out to look at it
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello PMcG! I understand that you're frustrated with your dryer. However I'm glad to see that you are on your way to getting this matter resolved.
Thank for for choosing Samsung ^Nic
Good item
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This was a good product .. y would by it again....
I would recommend this to a friendBrand response from Samsung
Posted .Hi Charly,
We appreciate you taking the time to leave us a review on your Samsung dryer. You made an excellent choice for your home, and we are pleased to hear how happy you are!
If you have any questions and need further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
Ticket number: 1144305082
^Rainly
Poor build quality.
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is 3 years old. I’ve had it completely torn apart twice now. Once to replace the element and once to replace the rollers, tensioner and belt due to a horrendous squeak. I wouldn’t purchase this dryer again.
No, I would not recommend this to a friendThere was NO HEAT
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This is my second Samsung Dryer that completely lost heat. This one didn’t have any heat right after it was delivered and installed, the first lost heat after 4 years. I was on the phone for —-40 minutes—to schedule BB to pick it up and start my refund process. I have always liked Samsung, but I am now switching to a Whirlpool. We also replaced the heating element and thermostat on our first Samsung dryer with neither working. I expected the dryer to last longer than 4 years; I am not making the same mistake this this dryer.
No, I would not recommend this to a friendSamsung front load dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love my new dyer. My GE went out so I decided to give Samsung a try. Easy to use, love the multiple settings for drying.
I would recommend this to a friendNo power drum moving
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This has an automatic issue with the drum moving with no power. Impossible to fix on your own when it is a stackable and in a closet
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are experiencing issues with your Samsung Dryer. I would love the opportunity to chat and see how we can help. Please feel free to contact us via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142848087. We thank you for being a part of the Samsung family. ^Brad