Customer Ratings & Reviews
- Model:
- DV42H5000EW
- SKU:
- 3456008
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry for its excellent performance, ease of use, and quiet operation. Many appreciate its capacity and the energy efficiency features, finding it a great value for the price. The dryer's size is also frequently praised for its suitability to various spaces. A small number of users noted that the control panel's angle may make it difficult to read when the units are stacked.
This summary was generated by AI based on customer reviews.
bad purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer stopped heating at 16 months. It was out of warranty. I replaced the heating element and it made no difference.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Mark,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144223444
Thank you for choosing Samsung. Have a great day.
-Trisha-
Terrible product for price point
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Needed replacement and stopped drying clothes within 12 months. Even though used once a week ended up getting repaired within 12 months. Poor product for the price paid.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Marwah,
Thank you for letting us know about your dryer. We apologize for the inconvenience that you need to pay a technician to fix it since you are just using the dryer once a week, and I'm sorry to hear that the dryer stopped drying clothes.
I will provide you with a link that indicates a troubleshooting guide when the dryer stops drying clothes.
Here's a link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Care: 1800-7267-864
Thank you for choosing Samsung, and have a great day!
Ticket number:
^Rainly
Not what I expected
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It does not stand up to what I expected. I would rather have the old style machine
No, I would not recommend this to a friendBrand response from Samsung
Posted .Thank you so much for your valued input, Gidget72! Samsung appreciates feedback from all of our customers. ^Jecca
Stopped working after 3 years of gentle use
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.we used the dryer approx. 1 load per week, but it stopped generating any heat just a couple days ago.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi bertrant, I completely understand how frustrating this may be. I would be happy to assist you in any way that I can. Please reach out to me via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
and reference ticket # 1139085244 . Thank you for sharing your experience with us! ^Lo
Poor dryer had to return
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Would not operate or heat after rewiring. Purchased a 400.00 GE dryer at Lowes and it worked fine.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
Thank you for bringing this to our attention. We appreciate you taking the time to share your feedback about your Samsung dryer. I understand you're having an issue with your dryer as it would not operate and not heating after rewiring. We do apologize for the inconvenience for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer has no heat at all" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features on your Samsung dryer.
In case of repair or replacement, please check this link https://www.samsung.com/us/support/service/warranty/DV42H5200EW/A3 for the warranty coverage of your product.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144647859.
-Noraina
Made it 2 weeks
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 8th, by the 26th same month it has already stopped heating, just a big heap of metal blowing cold air.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are always happy to help! I am including a link to a troubleshooting guide to support your concerns on the dryer not heating (https://bit.ly/2ARbRNz). We thank you for choosing Samsung for your laundry needs! ^Lena
Very bad
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did a mistake by buying a Samsung product again. This dryer is very bad. Do not think of buying this product.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there! If your having issues with your dryer, you can check out this link (https://bit.ly/37ngZXB) for some helpful steps to take. ^Jecca
Clothes go in wet and come out destroyed.
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this dryer for 6 months and it ripping clothing, towels. Its destroyed numerous items
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are needing assistance with your Samsung Dryer and realize your experience has been less than ideal. I would love the opportunity to change that. Please contact us at your earliest convenience via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513)
Please reference ticket number 1142967574. We thank you for being a part of the Samsung family. ^Brad
DRYER STOP WORKING AFTER 2 WEEKS
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.KEEPS ODOR INSIDE AND NOW IT'S NOT WORKING. IM ON THE PHONE TO GET SUPPORT TO FIX IT NOW, ILL UPDATE SOON
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi SEAN! I have this link (https://bit.ly/3jBp4uw) that I believe may be useful to you. It has what steps to take if the dryer is not powering on. ^Jecca
Terrible!!!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer has died on queue every 6 months. Died yesterday just 10 days out of warrenty and Samsung refused warrenty service. DO NOT PURCHASE!!!!!!!!!!
No, I would not recommend this to a friendIt does not work in Europe
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I was told that I can use it in Europe which has double voltage but No it did not work. I am still working on it to make it work.It became a carbage.
No, I would not recommend this to a friendReturning it!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I didn't like the matching washer so I'm returning the dryer. I miss the old school washer and dryers I hate this HE stuff.
I would recommend this to a friendBrand response from Samsung
Posted .Hello JCBB,
Thank you for reaching out and sharing your feedback about your Samsung dryer. We are sorry to hear that your product's design did not meet your expectation. I understand you want to return the product. We will take note of your feedback as this helps us improve the quality of the products and services we offer to our customers. We do apologize for any inconvenience this may have caused.
In case of repair and replacement, please check this link https://www.samsung.com/us/support/service/warranty/DV42H5000EW/A3 for the warranty coverage of your product.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144602173.
-Noraina
Most awful dishwasher ever purchased
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Constantly out of balance and now being recalled - never buy an expensive dishwasher again
No, I would not recommend this to a friendSTAY AWAY from this product
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This Dryer DOES NOT work. Goes on forever and clothes do not dry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Musheera,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
or
https://www.samsung.com/us/support/search/?query=dryer+not+heating&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144208987
Thank you for choosing Samsung. Have a great day.
-Trisha-
Don't purchase
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer it's sitting in my living room see my review on the washer
No, I would not recommend this to a friend- Pros mentioned:Dryer performance, Ease of use, Noise level
Great Machine
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.We decided to purchase a less expensive washer this time after 13 years with a reliable GE. This Samsung has just the right number of features for us and has done a terrific job on all of our wash from workout clothing up to cleanup towels from the garage and garden. It is very quiet and easy to operate and seems to dry much quicker than my old machine.
I would recommend this to a friend item no exchange after a month
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I request an exchange and they cancelled never doit
No, I would not recommend this to a friendDon't Buy This Dryer
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this dryer 2.5 years ago and it worked fine until recently. Now it has a cracked drum. We only washed clothes so I know we didn't damage it. The warranty has run out and repairs would cost $500 on a $800 dryer and will probably crack again. Don't buy this item. It's poorly made and a waste of money.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, i know this must be hard for you. Thank you for sharing this review. We value our customer's feedback and support. We would like to inquire more about the issue's that you're experiencing. If you could please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144009317) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay
- Pros mentioned:Dryer performance
LOVE this dryer!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I've had this machine three days now and I'm real pleased. I've done a half dozen loads and I can say it's a pleasure to use. It thoroughly dries the clothes and all but 1 item have been wrinkle free. (The one wrinkled item was one pair of jeans in a big load; they recommend running jeans on a different setting; I'll try that. That being said, my other jeans came out wrinkle free on the "Normal" setting.) My prior dryer (a Maytag - more than 10 years old) took a lot longer to dry clothes. Perhaps it's because the Samsung's drum is horizontal -- does that help dry the clothes faster? Whatever it is, it does the job, in a very reasonable amount of time (far faster than my old one!). Some loads are done in 44 or so minutes. Bulkier items (comforters, blankets) take a little over an hour. That's perfectly OK with me. I like, too, the glass window. You can visually see when the clothes are dry (plus my dog finds it fascinating! LOL). I do not find it any noisier than any other dryer; I have a laundry room and a little hum is to be expected. No biggie. So much faster and efficient than my last dryer I just wanted to post a review! (I used the reviews in making my purchase; I found them very helpful and so am returning the favor!)
I would recommend this to a friend - Cons mentioned:Control panel
Will reserve opinion for later but so far so good
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought this online to stack on top of the matching washer so I did not see it ahead of time. I have no opinion yet on it's operation since I just got it, but BEWARE, the control panel is slanted so that when it is stacked and you are standing on the floor, you cannot see the settings very well unless you are REALLY tall or use a step stool/ladder. It would not be a problem when used side by side. Not a deal breaker, but kind of a dumb design.
I would recommend this to a friend