Customer Ratings & Reviews
- Model:
- DV42H5000EW
- SKU:
- 3456008
Rating by feature
- Capacity
Rating 4.4 out of 5 stars
- Dry Time
Rating 4.4 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers value the 7.5 Cu. Ft. Stackable Electric Dryer with Sensor Dry for its excellent performance, ease of use, and quiet operation. Many appreciate its capacity and the energy efficiency features, finding it a great value for the price. The dryer's size is also frequently praised for its suitability to various spaces. A small number of users noted that the control panel's angle may make it difficult to read when the units are stacked.
This summary was generated by AI based on customer reviews.
Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had to return a month after purchaaing due to the rollers seizing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello there, AlbertL.
Thank you for choosing Samsung for your vacuum needs. We're saddened that you no longer have the product and would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
^Camille
Broken in under 2yrs
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dryer stopped heating. Failure of the heating element thermostat 1yr10m after install, and of course out-of-warranty (1yr). $240 repair on a $630 dryer that is under 2yrs old. Unacceptable.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi tjcinvt,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the dryer having no heat. Don't worry will surely notate your feedback about this matter for a better product in the future.
Please see the below link that might help resolve these inconveniences.
Load size guide:
https://www.samsung.com/us/support/answer/ANS00080262/
For the appropriate cycles, settings, and features guide:
https://www.samsung.com/us/support/answer/ANS00051022/
Dryer not drying clothes: (Dryer has no heat at all)
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144247226
Thank you for choosing Samsung. Have a great day.
-Trisha-
Drying Sensor doesn’t work
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.You have to dry on a timed dry, because all the other settings use the dry sensor. It doesn’t sense correctly, so everything is still wet.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi,
Thank you for sharing your experience with our dryer. Samsung always intends to provide great products and satisfaction to our customers. And I want to apologize if everything is still wet after using the dryer. If your dryer is heating but the clothes are still damp, your vent is probably blocked. If your dryer has weak heat and runs for a long time, that could also be a blocked vent. And if your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty. And these are only some of the possible causes.
To make sure you're performing the right troubleshooting steps, first determine if your dryer has hot air at all, then we'll guide you through the steps to resolve your issue.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Moving forward here are other options to speak with our representatives for further assistance.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community:
https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Samsung Customer Support:
1-800-726-7864
Stay safe,
Reference Ticket Number: 1144251679
^Mila
Worse product I ever bought
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.The heating element did not last 15 months. Found multiple similar complaints online. I don't know why Best Buy continues to sell these inferior quality products
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Drafreh,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand your dryer's heating element didn't last 15 months and we do apologize for the inconvenience this has caused you. We're here to help.
To help you with the issue, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ and click on "Dryer has no heat all" to guide you on the issue.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as this has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144251442.
-Noraina
Stopped Heating
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Panel board bad in less than 3 years, cost $265 in repairs including the $100 part! Terrible quality, very disappointing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Stills,
We appreciate you reaching out regarding your inconvenience with our Samsung Dryer and we know how important dryers are especially if we are doing our laundry. If your dryer does not heat and runs for a long time, that could also be a blocked vent. We apologize for what happened and don't worry we will surely notate your feedback about this matter.
I highly recommend visiting these links for basic troubleshooting steps:
The dryer has no heat at all:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Dryer buttons or control panel does not respond:
https://www.samsung.com/us/support/troubleshooting/TSG01001992/
You may check this link for future reference to reduce unnecessary repairs over the dryer's lifetime.
https://www.samsung.com/us/support/answer/ANS00050526/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144349413
Thank you for choosing Samsung. Have a great day.
-Trisha-
BUYER BEWARE! Coil blew in 1 year and 4 months
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Purchased on 8/27/18 and will cost $500 to fix. Samsung not willing to help.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I realize your experience has been less than ideal, and I definitely understand. You are a valued customer and your experience matters to us. I would like to assist you with getting service set up. Please feel free to reach out to me directly via one of the following options and reference ticket number #1141147978.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Toll-free call (Mon-Fri: 9AM-6PM EST): 1-833-REVIEW8 (1-833-738-4398)
We thank you for being a part of the Samsung family. ^Cat
Terrible Dryer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I bought my dryer it March of 2015 and t has broken down twice already in the last 2 yers
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi mona,
Thank you for sharing your feedback. Your satisfaction is our topmost priority. I understand you're having trouble with your dryer. We apologize for the inconvenience of the dryer doesn't meet your expectation. Don't worry will surely notate your feedback about this matter for a better product in the future.
For future reference please click on the link below for troubleshooting guides:
https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https://www.samsung.com/us/support/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/warranty/?model=N0022313
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144247954
Thank you for choosing Samsung. Have a great day.
-Trisha-
Disappointed Samsung Product consumer
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has done nothing but give me problems after the first 2 years. I have replaced the heating element 5 times in the last 18 months and it keeps shorting out. This past time it melted wires. I repaired it and 5 days later it went out again. I am a Samsung buyer. I have a washer, refrigerator, and 3 TV's made by Samsung but this dryer has been a complete nightmare and disappointment.
No, I would not recommend this to a friendDO NOT BUY!
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Never buy this product. Extremely flimsy design of plastic parts which will fail in 2- 3 years. 3 years after I bought it needed a Part/Belt tensioner assembly - $95.00 + labor $375.00 = $445.00. Now, six months later needs the same part replaced - Belt Tensioner assembly Sumsung Dryer, Model No DV42H5000EW/A3
No, I would not recommend this to a friendWorst appliance I have ever owned
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer has blown thermal fuses over and over again. My family has replaced dozens of small parts on this dryer over the past 4 years. I have all Samsung appliances in my home and will be moving on from the company and best buy because of the terrible ongoing ordeal we have had with this dryer. Great for the first year but be prepared to pay out to get it repaired over and over. Customer service is out of country and useless.
No, I would not recommend this to a friendGarbage
Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Garbage dryer don't buy it at all. I have no dryer right now.
No, I would not recommend this to a friendBrand response from Samsung
Posted .I'm sorry you feel this way. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143890616