Customer Ratings & Reviews

Replaced my old samsung units with these and they are great. Many improvements made kver the last decade!

Excelente washer I dont even need the dryer my clothes come out semi dry ill just hang it for 5 mins to finish air dryer best purchase ever

A great front loading machine. I also have the dryer also.

Bought for our new home in January. Wonderful product with excellent water saving features. Only issue was from Best Buy itself. They forgot a part when installing it, and it was delayed 2 weeks. It was resolved though so no harm.

Love it! Washes clothes with water and soap like a pro

Just got new washing machine, works great, no leaks! (I didn't realize how much accommodation I've been doing). Delivery was smooth and timely.

nearly 2 years old now. got the extra strong dryer exhaust which makes it quite loud, but we have a long lint line out.

Quickly washes and it spins the clothes really dry which means less drying time.

Great service delivery was on time. Answer my questions. I would recommend Best Buy to anyone. Keep up to go work

Its everything i expected it to be. Its very quite and i like that i can watch it from my phone

we haven't gotten into all of the details, but this unit is performing admirably. The one problem we did have was a cut on the rubber boot gasket on the front somehow. The warranty covered it and serviceman had it fixed within an hour for us. The part itself was only about 35 bucks, but for being 2 or 3 months new, we were able to warranty it. We've had a sick infant throw up into sheets and on clothes and this unit has done a good job of cleaning that mess out in short order.

I like the washer it’s the best one I’ve owned it even has a cycle that you can use to clean the washer

The washer was a good buy. I have value for money.

If I could give this washer zero stars, I would. It arrives. It is correctly installed. No matter what cycle I set it on, it only uses HOT water. Warm/Cold setting? It runs HOT/HOT. Cold/Cold setting? It runs HOT/HOT. I was about to call to set up an appointment to get this remedied when the washer goes into its spin cycle. Whatever holds the tub in place busts and the tub then starts free-slamming around inside the washer box. I am NOT making this up! Four days after its installed... FOUR DAYS! and it is broken. With the 15 day return policy I just told Best Buy to come get the cursed thing OUT of my house. Mind you, I bought this washer to replace another Samsung that I had purchased just 3 years before. THAT washer broke down and since it was under extended warranty, I called to get it fixed. Three months later (that's three months WITHOUT a WASHER!) after replacing nearly all the parts inside the silly thing (more money was spent on parts and labor than I paid for the thing to begin with! Go figure!) the insurance company decides it is not repairable and tells me I can just apply the original purchase price towards a brand new replacement washer. So this means I had two Samsung front load machines turn out to be JUNK. Samsung is making garbage washing machines. Do NOT buy a Samsung washer. My experiences have taught me that they are extremely poor quality. This is NOT Best Buy's fault, but if they read these reviews, I heartily suggest you drop the Samsung line. You should start offering Speed Queen instead. They make a top notch line of washers, both top and front loaders. Ended up replacing with a GE - 4.8 Cu. Ft. High-Efficiency Front Load Washer with UltraFresh Vent System - White on white, pretty sure the model number is GFW650SSNWW. Could not be happier with it and I've been using it hard for the last 5 months.

Gets the clothes dried :) Only issue is with large comforter it doesn’t dry 100% Almost one year since purchasing and still very pleased with this purchase. I like the lint catch easy to get to and doesn’t make a mess all over when emptying.

Had Samsung previously decided to buy again the dryer did not dry properly. It took two hours ordered another one did the same thing switched to whirlpool no problem.

We have been happy with our new dryer. Large capacity and fast dry time.

Best washer ever great on electricity and energy. Highly recommend

Love how there are so many settings and how the sensors keep items from over drying

My prior unit was from Whirlpool that's bearly 2 years old but takes 4-5 cycles with 70 minutes in each cycle to dry a medium-size load. This one can dry a full load in one cycle, very nice, and also have many options to customize your cycles.