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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 8501 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.7 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers praise the 4.5 Cu. Ft. High-Efficiency Stackable Smart Front Load Washer for its overall performance, low noise level, and ease of use. Many appreciate its amazing capacity and find it to be an excellent value for the price, as well as a great size for their homes. However, some customers have expressed concerns regarding the spin cycle, installation, and the wish for a reversible door.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 23 Showing 441-460 of 8,501 reviews
  • Rated 5 out of 5 stars

    Great dryer

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great my clothes, dry faster than they did with the old one.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer installed

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Good install Professional and helpful On time too!

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Floor model?

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Disappointed it came complete with dents like maybe I got a floor model instead of new , who knows. And would have thought after purchasing I would have gotten my paper work on purchase of dryer and five year extra warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First washer ever purchase. It has been a great investment

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washer and dryer

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Its a great maxjine plenty of power hasnt not done what we needed it to do yet 10 out of 10 recommend

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Door doesn't latch all the time

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Washing good. Latch on door is loose and doesn't close all the time. The metal latch is loose or will move slightly causing issues when I close the door. It must be missing a gasket or washer.... Shouldn't be loose like that... It does wash great. Would be 5 Star if door closes like it should

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great.

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. It works perfect. Hamdles a lot of load too. I am okay qith this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    Stackable Samsung washer and dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this washer very quick and quite very user friendly. The washing time is so fast and it spins clothes almost dry that they don’t need as much drying time. Holds more than I expected it to as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great, sheek Samsung washer!

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is great so far! It’s been a few weeks since Best Buy came out to install. It gets our clothes really clean with no streaking, excessive water, etc. Real nice, sheek design too!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I mean its a Dryer and does just that

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love this dryer, it doesnt really match my washer as the matching one was out of stock and I couldnt wait. This dries clothes really fast and soo many different settings

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Samsung dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Fantastic Samsung dryer multiple options to dry your clothes, including alerts

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Washy Washy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve only had it for a month now, but so far I’m in love!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice !!!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Use washer so great full!! Very good for space too.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    BUYER BEWARE!!! Broken 5 months in

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to give this high rating to make sure people saw this so they wouldn't be fooled by other people's high reviews. This is the second dryer that I've gotten from the Samsung stackable line that has had the same issue with heating elements and not stopping when it finishes the cycle. We bought this in November of 2024 on the 21st. The dryer encountered code 3C on May 16th 2025. After checking in the manual what this indicated, I checked the lint vent which was clean, and I checked the exhaust vent and tubing which was also clean. Just left a third issue being the board. I'm on my Best buy Total protection member, and when I contacted the toll free number, they said the trial was not currently covered under the 24 month plan because it was still under the manufacturer's warranty. When I contacted the manufacturer's warranty they stated that I would need to pay $350 because it was a part that was obsolete. When I told best behind they said there was nothing they could do. Highly frustrating experience, will never buy the Samsung Major appliance again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi RaySprague,

      We understand how you feel regarding this dryer. We are here to assist you.

      Please see page 48 of the user manual for steps to take when the dryer is getting an error code.

      https://downloadcenter.samsung.com/content/UM/202401/20240129150303040/DC68-03381W-04_IB_DV6000_EN_231006.pdf

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1149225426), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 5 out of 5 stars

    Dries so quickly and east to hookup.

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    Posted . Owned for 11 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dries very quickly, my clothes smell great, easy to hookup and the lint basket holds alot.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Eduardo

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ok the parts the apparience was amaizing and easy to conect

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Having trouble after 2 years of purchase

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    Posted . Owned for more than 2 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After only 2 years of moderate use(only me and my wife without kids), it stopped dispensing fabric softener. I cleaned the top where the water jets are, still not working.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We care about the betterment of your washing machine, Jimmy. Let us help you out.

      To address your washer's concern, please click the link below, hover your mouse over the hyperlinks, and watch the instructional video (if available) for tips.

      Dispenser drawer issues in the Samsung washing machine:
      https://www.samsung.com/us/support/troubleshoot/TSG10002916/

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide the reference number 1151359940 so our team can pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 5 out of 5 stars

    Great washer great price!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works wonderfully and can handle big loads of bedding. Great price very happy!

    I would recommend this to a friend
  • Pros mentioned:
    Capacity, Ease of use

    Rated 5 out of 5 stars

    Samsung clothes washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I like it. It is very good and easy to use. Large inside .

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use, Overall performance

    Rated 5 out of 5 stars

    Best buy!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    My best Buy! Easy to use and very efficient. Looks nice

    I would recommend this to a friend