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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

Pros mentioned filter

Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 275 Showing 5,481-5,500 of 6,590 reviews
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Dryer is stackable and comes with multiple modes for the type of laundry you want to dry. Works great and easy to use.

    I would recommend this to a friend
  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    So far so good

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We love the capacity. The moisture sensor makes it so that we don't have to check on the clothes to see if they need another cycle. Love it.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Excellent dryer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great unit! It’s stacked on a different Samsung model washer but of the same width and works great! Love the features.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Rattle, rattle, rattle, rattle, rattle

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    Posted . Owned for 4 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    First few loads it was very quiet. Now the last ten minutes of the cycle while it spins is VERY NOISY. The drain pump behind the door on the front shakes very bad and rattles very loud as it makes contact with the frame. It cleans clothes just fine. The washer is dead level, hasn't been overloaded, dropped, etc.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is quiet. It has a lot of settings you can choose from which nice. You can do a quick setting of 22 minutes.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    I HATE THIS DRYER!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to take 2 hours to dry your clothes and go unravel the huge roll it creates 3x during every load then, hey, buy this one. It is terrible. The settings are stupid, the auto dry does NOT DRY your clothes and the timed dry has this "eco-dry" on it that makes it so the dryer doesn't even get hot. The "stackable" unit does not stack and we had to build a shelf to put it on as it worked horrible on top of the washer. Don't waste your money!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you giving us a review about the Samsung Dryer. We apologize for the inconvenience since the dryer does not dry the clothes or takes too long to dry clothes. I understand that this experience is not ideal.

      To help you with this, here's a Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/. It indicates an article about clothes that are not dry after using the Samsung dryer.

      If you have inquiries and need further assistance, you can contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Ticket number: 1144731531

      Thank you for choosing Samsung, and have a great day!

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    I HATE THIS DRYER!!

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    If you want to take 2 hours to dry your clothes and go unravel the huge roll it creates 3x during every load then, hey, buy this one. It is terrible. The settings are stupid, the auto dry does NOT DRY your clothes and the timed dry has this "eco-dry" on it that makes it so the dryer doesn't even get hot. The "stackable" unit does not stack and we had to build a shelf to put it on as it worked horrible on top of the washer. Don't waste your money!

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Greetings,

      We appreciate you giving us a review about the Samsung dryer. We apologize for the inconvenience of having multiple heat problems with your Samsung dryer.

      To help you with this, you can check this Samsung link: https://www.samsung.com/us/support/troubleshooting/TSG01000999/. It indicates an article about clothes that are not dry after using the Samsung dryer, and the dryer cycle takes too long.

      If you have inquiries and need further assistance, you can contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community:
      https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Ticket number: 1144735987

      Thank you for choosing Samsung, and have a great day!

      ^Rainly Samsung

  • Rated 1 out of 5 stars

    Don’t Buy IF YOU CANT AFFORD REPLACEMENTS

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’ve bought 2 of these months apart and both shakes so violently and extremely loud during the spin cycle that it was heard throughout the entire house and it would shift to a entire different spot

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi DeandreW,

      We are aware that you wished to use your washer to its maximum potential. We can assist you.

      For instructions on how to rectify your washer that is making noises and shaking, click the link below. To view the entire instructions, watch the video, click on the words that are embedded, and select "No" under "Did this resolve your issue?".

      Samsung washing machine is shaking too much
      https://www.samsung.com/us/support/troubleshoot/TSG10007111/

      Should you need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
      4. Samsung Customer Care: 1-800-7267864 (1800-SAMSUNG)

      Please provide us with this reference number (1151834893) when you message us so our team can retrieve your information.

      Thank you.

      -Kimberly Samsung

  • Rated 1 out of 5 stars

    Terrible product

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Junk, had it 3 weeks and wont dry due to cooling sensor....nothing wrong with setup old dryer worked fine...stay away do not buy

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Justin,

      We know how important it is to have a functioning dryer. Let us help.

      Here is a link for troubleshooting steps for your dryer that doesn't fully dry clothes; kindly choose the one that matches, watch the video, and click the embedded words.

      Clothes are not dry after using Samsung dryer.
      https://www.samsung.com/us/support/troubleshoot/TSG10001001/

      If you have further questions or inquiries, these are the platforms that you can reach in the future:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number (1149122889) to help our team pull up your information when you message us.

      Thank you.

      -Ricardo Samsung

  • Pros mentioned:
    Capacity

    Rated 5 out of 5 stars

    High quality dryer

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    Posted . Owned for 6 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Has auto-sensing dryer function. Large enough capacity for our family. Great pricing from best buy

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Overall excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer. Easy to use. Has multiple features, to include specific type of clothing.. Large capacity. Good value.

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    Disapointed

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The dryer is very attractive but operationally disappointing. I have read the manual front to back a few times and tried every suggestion that I have found but it just doesn't get the job done. The heat doesn't come on and each load has to go thru multiple 1 hour cycles and never dries. damp is as good as it gets. No doubt I am going to have to call for service on a brand new machine. As a full time employee and mother I don't have time to sit at home and wait for a repairman or go to the laundromat. My previous 10 year old dryer worked much better.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there, I see you are experiencing issues getting the best performance from your Samsung Dryer and I would love to help. I have some information that will provide you the best practices for the best results. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Happy with our new washer!

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great washer. Works well and as described. Easy installation and it’s relatively quiet. Very happy with this purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Quiet efficient drying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Very happy with this model. Has ample features and it is very quiet. Runs just as long as needed with the sensor dry feature.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Great dryer at great price

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Compared to old dryer it’s amazing. Like other said it would be nice to mute all sounds but it dries the clothes as expected

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Works Great!

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great! It has a few more features and options than I needed but my wife likes it so it's a WIN!

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Samsung washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works very well clothing comes out clean and smells fresh. It has easy settings. I realky like it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Nice unit just busted.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Deliverary was great. When unpacked was dented. I also bought the samsung refrigerator dishwasher stove and microwave all came in ding and dented. Samsung has not done a very good job.

    No, I would not recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is Samsung washer and dryerThis is a great dryer for the price and I have the matching washer as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is excellent. It really works very well and I’m satisfied with the purchase. Smooth and highly rwcommended

    I would recommend this to a friend