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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 276 Showing 5,501-5,520 of 6,590 reviews
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Is Samsung washer and dryerThis is a great dryer for the price and I have the matching washer as well

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The washer is excellent. It really works very well and I’m satisfied with the purchase. Smooth and highly rwcommended

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Mr satisfied Customer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Product . Samsung has yet to fail me . The ease of operation made it easier for us to teach our kids how to do Laundry

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    Great dryer for ALL types of clothes

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Awesome dryer. Very easy to use and dries clothes well. I also enjoy all the different settings to help dry all kinds of clothes.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Like my washer that I got from best buy like the product and the person that took my order forgot his name he were an good worker everything is fin with my washer I got loving it no more laundromat

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      That is fantastic to hear, Viv23! We are so glad that you are loving your new washing machine! If you ever have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144109734) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Glad to move up

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This replaces an apparently broken dryer and has been a joy to use. Is quiet, efficient, and leaves loads perfectly soft.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Works great!

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    Posted . Owned for 9 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great, no problems so far. Replaced old washer with this one for a tenants and they seem to love it.

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Dryer

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    my dryer came with a problem and never dried the clothes

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are committed to enhancing the performance of your dryer, MirianM. Allow us to take care of this.

      Please refer to the resources listed below to address the drying issue of your dryer. Please click the hyperlinks and watch the instructional video for tips.

      The dryer is not hot enough:
      https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-is-not-hot-enough

      Should you ever need more assistance, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Please provide us with this reference number, 1147048843, to help our team pull up your information when you message us.

      Have a great day.

      -John Samsung

  • Rated 3 out of 5 stars

    Missing Serial Number

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Would have been great if the drum turning wasn't so loud that there HAS to be something wrong with it but the last 2 digits of the serial.number are missing so I can't submit a warrenty request.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hello MelissaK, we certainly understand how frustrating it can be when you purchase an appliance and it does not meet expectations. Let us see what we can do to fix this dilemma. Here is a troubleshooting guide that may help with your concern on the noises your dryer is making (https://bit.ly/33uAVYs). If the problem continues or you have any additional questions or concerns please reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144072841) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Shay Samsung

  • Rated 1 out of 5 stars

    Does not wash clothing as well as I expected.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The issues had with delivery and installation were horrible. The washer does not clean clothes as well as expected. The preset programs require washing clothes for more than an hour. My top load washed in 30 minutes. I replaced it because it stopped working after 15 years. I wish I got it repaired.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are not getting the best performance from your Samsung Washer. I have all the best practice for the best results below:
      https://www.samsung.com/us/support/troubleshooting/TSG01108627/
      Thank you for choosing Samsung. ^Brad Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Samsung Front Load Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Quality! We purchased it as a separate set for ourselves and a set for our animals. Very happy with the purchase.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Love this dryer!

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This is an amazing dryer. Upgraded to my first front loader and I've fallen in love. Totally recommend

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    My New Samsung Toy

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    So far so good. I love that it's nice and quiet. The fact that it balances your load first is awesome. Two thumbs uo!!

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    would recommend

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    works great! would definately recomend to consumers looking for a reliable washing machine.

    I would recommend this to a friend
  • Pros mentioned:
    Dryer performance

    Rated 5 out of 5 stars

    Great quiet machine

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works well. Disappointed didn't come with power cord but i guess that is the norm now. Love it. Very quiet and efficient.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    good product

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    so far, really happy with the washer and dryer that I recently purchased. Service and delivery was very good, as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great dryer nothing crazy

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great dryer that has amazing power it does take some time to finish a load but it gets the job done and most people who have a washer/dryer are not in a rush to wash/dry their cloth unless if you have a lot of kids and have to get them done quick try looking for a dryer that gets the job done quicker. If you can wait for about an hour than it’s a great purchase. I really like how it has a light inside it built in when you open to check how dry your load is.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    inexpensive solid dryer

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    Posted . Owned for 7 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    solid inexpensive dryer that gets the job done. Good color as well

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Love it

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Delivery team was fantastic, first brand new pair, it's strange how we can get excited over new appliances

    I would recommend this to a friend
  • Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer takes forever to dry laundry, when it says your laundry is done it’s still actually damp.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad to receive a review from you, Jasmine.

      If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.

      I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.

      Clothes are not dry after using the Samsung dryer.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999

      Cycles, settings, and features on your Samsung dryer.
      https://www.samsung.com/us/support/answer/ANS00051022/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Also, you can check the model's user manual link below on pages 45-46.
      https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf

      You can also watch the video links below.

      Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
      https://www.youtube.com/watch?v=lwWeL5JYNNo

      What to do if your Samsung dryer isn't heating or drying?
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145630069, which will help our team pull up your information.

      ^Rainly Samsung