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Customer Ratings & Reviews

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Customer reviews

Rating 4.6 out of 5 stars with 6590 reviews

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Rating by feature

  • Capacity

    Rating 4.7 out of 5 stars

  • Dry Time

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

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Cons mentioned filter

91%would recommend to a friend

Customers are saying

Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.

This summary was generated by AI based on customer reviews.

The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 277 Showing 5,521-5,540 of 6,590 reviews
  • Rated 2 out of 5 stars

    Waste of money

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    Posted . Owned for 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This dryer takes forever to dry laundry, when it says your laundry is done it’s still actually damp.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      We are glad to receive a review from you, Jasmine.

      If your dryer ends after only a couple of minutes with soaking wet clothes, your moisture sensors could be dirty.

      I have shared a Samsung link below to make sure that we are performing the right troubleshooting steps.

      Clothes are not dry after using the Samsung dryer.
      https://www.samsung.com/us/support/troubleshooting/TSG01000999

      Cycles, settings, and features on your Samsung dryer.
      https://www.samsung.com/us/support/answer/ANS00051022/

      Best laundry load size for your Samsung washing machine and dryer.
      https://www.samsung.com/us/support/answer/ANS00080262/

      Also, you can check the model's user manual link below on pages 45-46.
      https://downloadcenter.samsung.com/content/UM/202301/20230106232902002/DV6000_UM_DC68-03381W-04_EN.CFR.MES.pdf

      You can also watch the video links below.

      Clean the moisture sensor on your Samsung dryer so it doesn't shut off early.
      https://www.youtube.com/watch?v=lwWeL5JYNNo

      What to do if your Samsung dryer isn't heating or drying?
      https://www.youtube.com/watch?v=LibK_OLFH4Q

      If you have inquiries and need further assistance in the future, you may contact us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, please provide us with this reference number 1145630069, which will help our team pull up your information.

      ^Rainly Samsung

  • Rated 3 out of 5 stars

    It’s ok

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Dryer is good. Not as good as my previous. It is one of the only ones that has a sanitize mode, Even with wrinkle guard on cloths still often comes out wrinkled.

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi NickN,


      Thank you for taking the time to leave this review. We are sorry that you're having issues with your Electric Dryer as your clothes often come out wrinkled. I know the importance of having your clothes come out smooth and even.


      To get the best results when you're doing laundry, you must consider the weight of each load you're washing. Small, heavy items can overload your washing machine and dryer just as much as large, lightweight items. Overloading your washing machine or dryer can reduce the cleaning performance and cause other issues with your appliances. Because of this, you'll want to ensure you're adding your clothing and other items in the best way possible. Please link below.

      The best laundry load size for your Samsung washing machine and dryer:
      https://www.samsung.com/us/support/answer/ANS00080262/

      How to reset your Samsung Dryer:
      https://www.samsung.com/us/support/answer/ANS00087942/

      Here's an other link on how to remove wrinkles and odors from clothes with the Samsung Air Dresser:
      https://www.samsung.com/us/support/troubleshooting/TSG01204350/


      Should you need assistance, you may reach us via the following for immediate support:

      1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
      2. Facebook Messenger: http://m.me/samsungsupport
      3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513

      Reference Number: 1144752731

      Thank you for choosing Samsung. Have a great day!

      ^Chrystel Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Front load washer

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Bought this as a gift for my son. He loves it. I myself am skeptical about front loaders but he loves it

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great Dryer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great Dryer ! Price was right, delivered on time. Looks Great. Everything you need. Nothing you don't. Happy wife.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Silent but deadly

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    Posted . Owned for 8 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Silent but deadly, this machine rocks our world with first class efficiency and power.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Hammond store manager was great

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    Posted . Owned for 2 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The store manager was great. When we had so many issues with the call center and delivering the dryer.

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Thoroughly pleased

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    This washer is nothing short of amazing. Really one of my best appliances purchases.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Ms.

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    Posted . Owned for 3 weeks when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Broke and had to pay out of pocket when have insurance!

    I would recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi Tienesha G,

      We understand the frustration when your Samsung dryer model is within the warranty period and it fails to operate as intended. We would love to hear more about this for us to know how we can assist you.

      I have shared this model's warranty link for your reference to the limited coverage.

      https://www.samsung.com/us/support/service/warranty/DVE45T6000V/A3/

      To better assist you and collect more details, please feel free to get back to us via the following options:

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      Leo Samsung

  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Great product!!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product.. if you get it. It’s a 1/2 step down for the gas inlet.. just so ya know.. lol love the product!!

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not worth the money.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It was a pain to level. It’s still isn’t level. A lot of money for a product that can’t even be fully loaded. Not happy with this at all. It gets the job done, though. Never buying a front loader again.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,
      I see you are experiencing issues with your Samsung Washer. There are several important factors that can be causing your problem. See link below:
      https://www.samsung.com/us/support/troubleshooting/TSG01001016/
      Thank you for choosing Samsung. ^Brad Samsung

  • Rated 2 out of 5 stars

    Spin cycle sounds like a jet engine taking off

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    Posted . Owned for 1.5 years when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I wanted to live this washer and overall it’s pretty good. The agitation and fill cycles are fairly quiet but the spin cycle (even at a 3 out of 5) is so loud I avoid running it. I really didn’t need another reason to defer doing laundry. Very very disappointed with this purchase.

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Hi there,

      We can feel the disappointment you have with this washer. We are here to help you.

      We recommend checking the resources below for steps to take when the washer is making unusual noise. Please watch the video and kindly click on the embedded words for more details.

      Samsung washing machine is noisy:
      https://www.samsung.com/us/support/troubleshooting/TSG01001985/

      Should you still need support, please don’t hesitate to reach out to us through the channels below.

      1. Facebook Messenger: http://m.me/samsungsupport
      2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
      3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us

      When you message us, provide us with this reference number (1147274633), and it will help our team pull up your information.

      ^Rodel Samsung

  • Rated 1 out of 5 stars

    Dryer didn’t work

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    Posted . Owned for less than 1 week when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    After waiting g for them to deliver abd then install at another time, tge dryer didn’t work at all! Do they had to switch out the dryer for another brand new one snd gave to wait 10 more days till it can be delivered and installed! Unacceptable

    No, I would not recommend this to a friend
    • Brand response from Samsung
      Posted .

      Dear Valued Best Buy Client,

      We know how inconvenient it is to receive a dryer that didn't work. To better assist you with your replacement process of the dryer, please contact Best Buy customer service department at P. (888) 237-8289 H. 24 hours a day.

      They can either answer your question or transfer you to your local store to answer your specific concern.

      -Kimberly Samsung

  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I’m so happy with my washer and all hit can do. Plus how quiet it is. I recommend this washer to everyone

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Not bad not great

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    Posted . Owned for 5 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It works well. But I can’t say I loved my purchase.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    I really liked it

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worked great for about a year and now it’s giving me some trouble. Make sure you guys get a warranty on it

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Excellent

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    What I like about the dryer: -Efficient dryer with many different settings. Personally, I only use the "delicate" mode because I like the settings. Low heat and sensored for an adjustable dryness setting. -Nice theme tone upon completion -The lint catcher is a basket, so when you transfer the lint from the basket to the trash, it leaves no dust around. -You can stack this with the matching washer, or not.

    I would recommend this to a friend
  • Pros mentioned:
    Noise level

    Rated 5 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Love the washer color and love the silence of the item it’s very quiet and washes amazing

    I would recommend this to a friend
  • Pros mentioned:
    Overall performance

    Rated 5 out of 5 stars

    Washing machine purchase

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works as advertised! Purchases just over a month ago and am very satisfied with this machine.

    I would recommend this to a friend
  • Pros mentioned:
    Ease of use

    Rated 5 out of 5 stars

    HappyCamper

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    Posted . Owned for 1 month when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Works great from 1st time use. Very user friendly and it does most of the thinking for you as well.

    I would recommend this to a friend
  • Rated 3 out of 5 stars

    Washer

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    Posted . Owned for 3 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Hate the idiot alerts, very annoying. Took me too long to look in the book to find out how to disconnect them. Don't like the default settings.

    I would recommend this to a friend