Customer Ratings & Reviews

it is normal that the washing machine vibrates too much that it moves from one place to another and does not stay in a stable place

Good washer. I had ot for almost a year and no problems so far.

Good dryer. Ive had it for almost a year no issues so far.

Developed a serious leak out the bottom within 2 weeks of paid delivery & install.

I used it only a few times and I got the error SUD twice!

I love my dryer it dry’s quick and there are no wrinkles.

Not even a year and one of the weights came off and wrecked the washer

I’ve been very happy with my Samsung washer. It has a sleek, modern design and feels well built. The washer is quiet during operation, even on high spin cycles, which is a big plus. It cleans clothes thoroughly, including heavy loads like towels and bedding, and offers a variety of wash settings that make it easy to care for different fabrics. I especially like the large capacity, which allows me to wash more clothes at once and save time. The controls are user-friendly, and the digital display makes selecting cycles simple. It’s also efficient with water and energy, which helps lower utility bills. Overall, this Samsung washer delivers strong performance, convenience, and reliability. I would recommend it to anyone looking for a dependable and efficient washing machine.

Horrible installation service. This is a picture of how they installed it and then they pulled the dryer over it so I wouldn’t notice

We bought this washer and its matching dryer to replace our 20+ years old front loading machines. The washer is well made and the capacity is approximately 1.5 times greater than the washer it replaces. The controls are easy to use and the machine is very quiet. The additional capacity really gives the clothes plenty of room to spread out which, we think, is getting them cleaner than our old washer. There are 10 different wash cycles (including self-clean) and you can change the spin speed, water temperature, number of rinse cycles, and the type of load (heavily soiled to lightly soiled) with 5 different levels for each which are indicated via individual lights for each setting. Each cycle has its own default settings which are some combination of the previously mentioned 1-to-5 settings/lights. The only quibble we have is most of the cycle defaults use both hot and cold water (2 or more of the indicator lights "on" for water temp) and we prefer to wash our clothes in cold water 95% of the time. This requires that we remember to manually turn the water temp down to its coldest setting every time we start a new load. It's not a big deal nor is it worth dropping dropping the overall rating but I figured I'd mention it. All in all, this is a great machine and is far less expensive than most other front load washing machines. We love it!

ONE YEAR afrer buying this junk the seal broke in half!!! I have had washers last me 12+ years!!

Great dryer. Drys well. Holds a great amount of clothes. Quiet. Would recommend.

I recently purchased the Samsung 4.5 Cu. Ft. High Efficiency Stackable Smart Front Load Washer, and I’m thoroughly impressed. The black stainless steel finish is sleek and modern, fitting perfectly in my laundry room and complementing the other appliances. One of the standout features is the Vibration Reduction Technology+. Even on high spin cycles, the washer operates smoothly and quietly, without shaking or disturbing the room. This is especially important for me as my laundry space is close to the living area. The smart technology is another game-changer. The washer connects seamlessly to my phone, allowing me to control and monitor cycles from anywhere. The notifications for cycle completion are super convenient, and it has helped me stay on top of laundry tasks more efficiently. With a 4.5 cu. ft. capacity, it easily handles large loads, from bedding to towels, without sacrificing performance. The high efficiency function means I’m saving water and energy with every load, and the variety of wash cycles, from quick washes to heavy-duty, cater to all my needs. Overall, this Samsung washer offers a great combination of style, innovation, and performance. The Vibration Reduction and smart features make it a worthy investment for anyone looking for an advanced, efficient, and quiet washer. I highly recommend it!

Love my new dryer. It can hold so much & gets the job done quickly. I bought the washer years ago & just now added the dryer. I have a small space & it fits perfectly.

This washer is efficient, quiet, and easy to use. It offers multiple wash settings that handle various fabric types effectively. Clothes come out clean and nearly dry, saving drying time. Energy- and water-efficient design makes it cost-effective. Overall, a reliable, durable, and user-friendly appliance perfect for everyday laundry needs.

I’ve had my new unit for several months now, and I must say, I’m quite impressed with its functionality. The spacious capacity enables me to complete fewer laundry cycles, and the user-friendly controls combined with smart technology for remote access significantly simplify the laundry process. Both machines operate quietly, which fits perfectly into my daily routine, and their modern design enhances the look of my laundry space. - They even have a cute lil end tone to the cycles, wow. Although the dryer occasionally takes longer with heavier loads and the cost is somewhat elevated, the overall effectiveness and quality of the machines justify the expense. I wholeheartedly recommend this washer and dryer set to anyone considering an upgrade for their laundry needs.

Great machine very large capacity washes well. I love that It has a spin only cycle. Rinse and spin cycle. I love the different functions. It has a delay end. And a pre-soak w/ steam function that I’ve never used. But nice to have! The only thing I do not like is how low the water reservoir is. When you need to drain But most machines are low like that but this one really is low. It’s hard to get a pan under so when I open it and drain it and gets all over the floor underneath the washing machine, it’s a hassle every time, but I have to do it. Great washing. I don’t have problems with them and I leave my door open and I spray it with cleaning spray between every fourth cycle. I guess I have a dog who sheds a lot and it does a good job of separating hair and leaving it in the trap where I can get it out I love that. It has a bleach, a softener and a soap contraption. It’s just a good looking machine it’s very heavy, tall strong durable I would recommend. !

Quiet, simple to use machine. Has the feature of ability to pause to drop clothes into the washer that you may have forgotten. One small criticism is that the buttons need to be pressed hard to get them to respond. Otherwise, it's a great machine.

Aesthetics add no value to how well a washing machine works but it sure makes it a lot more pleasing to look at and adds a bit of sophistication to your laundry room. The platinum color and dark smoke glass make it look a lot nicer than the white washer it replaced. Functionally it works great, has all the options you would expect and is very quiet. It has an app integration that you can use (the washer works perfectly fine without it, if you don't want to use it). Advantages of using the Samsung SmartThings app is that you can start and monitor the wash cycle remotely (say while you are still at the office) so it is done when you get home. It will also give you notifications on your phone when it is done (in case you can't hear your washer because it is in the basement or the garage). I have not used the steam option so far, so I can't comment on that, but overall this is a great washer for the price.

On May 6, 2025, I purchased a Samsung brand stackable washer and dryer at the Best Buy store in Río Hondo, Bayamón, both in Platinum color. The washer is a smart 4.5 cubic foot front-loading model with steam function and super-fast washing. The dryer, on the other hand, is electric, also smart, with a capacity of 7.5 cubic feet and Steam Sanitize+ function. Among the positive aspects that motivated my selection was its modern and functional design: 1. The Platinum finish that combines well with my other appliances and its stackable format saves me space. 2. The efficient performance of the washing machine that offers fast cycles and features like steam washing that really make a difference in my dirty or odorous clothes. 3. Its smart technology since both units can be controlled from my cell phone with the SmartThings app, which makes it easy to monitor cycles and receive alerts and 4. Its generous capacity since the washing machine handles large loads well and the dryer is not far behind, which is ideal for us. I consider that we made a solid purchase for efficiency, connectivity and good design. So far, performance has been reliable and smart features bring real convenience to everyday life. The shopping experience at Best Buy was adequate, although they were not available at the time of purchase, but staff was very attentive.