Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Not working dryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I wouldn’t recommend it to anyone did not dry well
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having issues with your dryer not performing. I can help you with that. I located some information. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Thank you for choosing Samsung. ^Brad
DON'T BUY!!!
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer is terrible. It doesn't dry my clothes well at all. I've even tried the regular "Timed Dry" and my items will still be damped.
No, I would not recommend this to a friendDont buy
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The dryer is beautiful and compact;however, after 12 loads, it started getting violent, making excessive noise!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi MariaA,
We understand how you feel about dealing with a noisy and violent washer. We are here to help.
Check out the link below for steps to take with your washer. To view the full diagnostic and video tutorial, click on the embedded words and select "NO, I NEED MORE HELP".
The Samsung washing machine is shaking.
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146958224) to help our team pull up your information when you message us.
Thank you.
-Kimberly
Great Dryer great service!
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great Dryer, dries quick, has music alarm when done, multi settings including eco friendly settings and sanitizer. Definitely recommend. Best buy customer service was great, fast delivery and set up!
I would recommend this to a friend- Cons mentioned:Spin cycle
Disappointed
||Posted . Owned for 1 year when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Disappointed, only had a year and not working. It has stop spinning, water is not draining.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi BrandieLL,
We can feel the disappointment you have with this washer. We are here to assist you with it.
We recommend checking the resources below for steps to take when the washer stops spinning. Please watch the video and kindly click on the embedded words for more details.
Samsung washing machine won't spin or won't stop spinning:
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Should you still need support, please don’t hesitate to reach out to us through the channels below.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, provide us with this reference number (1147233303), and it will help our team pull up your information.
^Rodel
Buyers Beware
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I haven’t had this dryer for three weeks and now it will not heat up. Service came out today and informed me that the motherboard and thermostat need to be replaced. How this even possible for a brand new dryer? I spent too much money for this to occur. Needless to say that I am highly disappointed and angry!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Angela M,
We know how frustrating it is to have a dryer that doesn't heat up. We'd love to help.
Please consider checking the link below for the steps if the dryer doesn't heat at all. Kindly click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
You can also visit our authorized distributor for Samsung parts and accessories at the link below.
https://samsungparts.com/
We would like to speak with you more about this experience and determine what steps can be taken to help with your Samsung dryer.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146891045, which will help our team pull up your information.
^Rainly
Grace's
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Does not dry as well. Have to put items back in dryer and restart.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there Gracie, I understand you are having issues with getting wet clothes from your Samsung Dry at the end of the cycle and that is not ideal for a brand new machine. I would be upset as well. I have some helpful information that will give you the ideal results. See link below:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
If you need any assistance, we are available to help via Facebook Messenger (http://m.me/samsungsupport) or Twitter (https://twitter.com/messages/compose?recipient_id=18768513). Please reference ticket number 1143349872. We welcome you to our family and thank you for choosing Samsung in your laundry room. ^Brad
Dents on appliance
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Had dents on the back of it when the appliance came.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Lewby2,
We appreciate you giving us a review about the Samsung washer. I'm sorry to hear that you received a Samsung washer with dents. I understand that this experience is not ideal.
For further assistance, you may contact us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Ticket number: 1144471463
^Rainly
Wonderful washer.
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have had this washer for a month now and I love it. I especially like that it has a quick cycle, so that I can wash in less time when I’m in a tube crunch. Clothes come out clean and almost dry.
I would recommend this to a friendDryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Ok I did not get any special discounts but I bought it anyway
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, thank you for taking time to share your experience. You are a valued customer and we value your feedback. We manufacture several products that all come with different features. It is only through feedback from customers like yourself that we are able to make our products better. If you have any further concerns, please feel free to reach out to us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143804221) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Samsung CS absolute worse. Best Buy not helping
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Noisy since pretty much day one. Got worse and worse. We got Samsung to come out and their tech said the bearings were bad and likely had been since shipment from factory. Have had a nightmare dealing with Samsung and Best Buy. Samsung are pushing it to Best Buy and Best Buy are penalising me because I got their extended warranty and say if I exchange it with them I will have to pay for a new warranty and for delivery, AGAIN!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We understand how disappointing the resolution provided for your washer is. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can either answer your question or transfer you to your local store to address your concerns and see if we can lay out an option that will make both ends meet.
Have a great day.
-John
Son in law now does the laundry!
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Excellent washer dryer combo. Gave to my daughter as a house warming gift and my son in law has been washing cloths ever since. He loves the simplicity. Has assigned different sounds for different cycles and has activated the wifi
I would recommend this to a friendBrand response from Samsung
Posted .Hi there Samsungstackables, I am glad to hear you chose a Samsung Dryer for your daughter. I am so glad she loved the unit. We thank you for choosing Samsung. ^Brad
- Pros mentioned:Dryer performance
Dryer died within 2 months
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I invested in this Samsung washer & dryer set and within two months the dryer stopped working; it just clicked when you’d press the start button. What a headache it was just to get a Samsung tech. out and I had to unstack the set for the tech. The tech took it apart, put it back together and it worked. He had no idea what the problem was but, only said it could’ve been a loose wire. I’ve lost confidence in Samsung and can only keep my fingers crossed that I didn’t get a lemon. But besides the dryer dying I will admit that I actually do love the set!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi Tracy,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you.
The experience is not what we expect from our customers.
In case of repair or replacement, you can check the warranty coverage of your product here:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3
For parts needed you may purchase them here:
https://www.samsungparts.com/Default.aspx
if additional assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you for choosing Samsung. Have a great day.
Reference number:
1144566005
^^Ross
Great washing machine!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Awesome washing machine, the appliance looks super modern and always washes our clothes without issue. Plus it plays a song at the end that will last about 15 seconds to make sure you know the load is done washing!
I would recommend this to a friendGreat Washer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Bought a house with my girlfriend and we were able to finally get a washer. I love Samsung TVs, so I thought I’d try their washers. We love it so far. Uses less detergent and water, so that is an added bonus.
I would recommend this to a friendSamsung Washer is Garbage
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I was told NOT to buy this washer and I didn't listen. I had it for only 4 months and it's not working properly. you hear the sound but it doesn't move.
No, I would not recommend this to a friendBrand response from Samsung
Posted .We are happy to receive a review from a client like you, NadejaB.
Whether the washer tub is not spinning, kind of spinning, won't stop spinning, has an unbalanced load error, or just runs way too long, the troubleshooting is the same.
You can check the troubleshooting guide about the washer does not drain or spin on the model's user manual link below on page 50.
https://downloadcenter.samsung.com/content/UM/202301/20230103164309469/WF6000T_UM_DC68-04006R-04_EN_CFR_MES_R.pdf
Also, I have shared helpful links below.
Samsung washing machine won't spin or stop spinning.
https://www.samsung.com/us/support/troubleshooting/TSG01000997/
Best laundry load size for your Samsung washing machine and dryer.
https://www.samsung.com/us/support/answer/ANS00080262/
Cycles, settings, and features on your Samsung washing machine.
https://www.samsung.com/us/support/answer/ANS00061937/
You can watch the video link about what to do when your washing machine doesn't spin.
https://www.youtube.com/watch?v=0D13Fhc07hQ
If you have inquiries and needs further in the future, please contact us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1145647480, which will help our team pull up your information.
^Rainly
No HEAT
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Drying feature does NOT work and they will not fix. 1000k down the drain. No help from customer service except told to call Manufacturer
No, I would not recommend this to a friendBrand response from Samsung
Posted .SydneyL, let us go forward and assist you with your Samsung dryer.
We recommend checking the resources below for steps to take when the dryer does not dry properly. Kindly click on the embedded words.
Dryer has no heat
https://www.samsung.com/us/support/troubleshooting/TSG01000999/#dryer-has-no-heat-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146010692) to help our team pull up your information.
Have a great day.
^Camille
DRYER
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.HAVE BEEN TRYING TO GET SOMEONE TO COME OUT AND LOOK AT THIA ITEM FOR DAYS NOW BEST BUY IS NO HELP!!!!!!
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello,
We want to inquire more about what transpires with the dryer, and we would like to assist as soon as possible.
You may contact our Support Team via the link below to speak with a live representative to better assist you with the unit.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you.
-Angelica
A great dryer to go with the washer!
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.This dryer goes really well with the washing machine, it does a good job with drying anything we put in it with the added benefit of taking out all the fur that get caught in our clothes because of our pets.
I would recommend this to a friendNot reliable
||Posted . Owned for 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Seems to be only lower cost front load option. Replacing unit at my rental that broke just after 2 yrs. I assume there was heavy usage but less than 2.5 yrs to a failure is ridiculous. Pains me to have to buy the same unit but tight fit requires it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello, we definitely understand how important it is to have your washing machine working as designed and would be just as frustrated. We value your time, and we appreciate your honesty in your review. We would like to look into any concerns you have with your appliance. For more assistance, please reach out to us on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1144042779) and it will help our team pull up your information. We look forward to hearing from you. ^Shay