Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Nice dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It works well, but you cannot modify the presets. I wish the dryer would remember the last settings used which would be useful for our little kids to do their own laundry.
I would recommend this to a friendGood dryer good value
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Nice dryer. My only minor complaint is the auto dry feature leaves the clothes a little damp. Not a big deal as you can always use the timed dry feature.
I would recommend this to a friendVibration Reduction my butt
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.If the washer didn't make the whole stacked unit walk out of the closet even though it is level, this would be a good machine
I would recommend this to a friendBrand response from Samsung
Posted .Hi there,
I understand you have a new washer that is shaking. I have some information that will help resolve that for you. Please see link below:
https://www.samsung.com/us/support/troubleshooting/TSG01001016/
Thank you for choosing Samsung. ^Brad
dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.this is a very efficient dryer and very quiet, don't like the chime at the end of the cycle but I usually pull clothes before it goes off
I would recommend this to a friendGood dryer for the money for a gas dryer
||Posted . Owned for 6 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great washer for the $ I paid. Got the pair that included the washer as well. Does the job and gets the clothing dry.
I would recommend this to a friendDO NOT BUY!!! HORRIBLE PRODUCT. HORRIBLE SERVICE.
||Posted . Owned for 3 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible!!! I purchased this dryer along with the washer. I paid for installation and after one month it stopped working. I had my prior dryer forca decade with no issues. I have been trying to get it fixed and I keep getting the run around. They shouldn't even fix it, they should be sending me a brand new one. I will never buy a Samsung appliance again. I definitely do not recommend it.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DeborahC, all we want is to get you assisted. We would be happy to speak to you directly to discuss more about your dryer and have it inspected on our end.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146084390) to help our team pull up your information.
Have a great day.
^Camille
Samsung Dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.when i purchased this it was missing the vent kit, when drying clothes i can only select time dry because no other option will dry my clothes, very upsetting .
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for reaching out to us. We are sorry to hear that you're having issues with your Stackable Gas Dryer, as the vent kit didn't come with the product, and there's no other option to dry your clothes. This is not the experience we want you to have. I verified that the Gas Dryer doesn't include the vent kit. If you purchased the vent kit separately when you ordered the unit, you could reach out to our Best Buy retailer Customer Service department at (888) 237-8289. Call 24 hours a day for the missing ordered part.
Kindly visit the user's manual on Page 21 regarding "What's Included" in the product package and on Page 39 for the Simple steps to start your Dryer:
https://downloadcenter.samsung.com/content/UM/202101/20210108102221776/DV6000_DC68-03381W-03_EN_CFR_MES.pdf
Please ensure the dryer is not in ECO DRY mode, as this setting will reduce the power consumption of certain other cycles but will extend the length of the cycle, potentially up to 3 times as long. Depending on the load size and temperature setting. One of the ways it does this is by beginning the cycle without using heat. Eco Dry is on by default on Normal and Time Dry cycles for models with the feature. Please link below.
Dryer not drying clothes:
https://www.samsung.com/us/support/troubleshooting/TSG01000999/
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144752984
Thank you for choosing Samsung. Have a great day!
^Chrystel
Dry time
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Dry time is very high, and clothes doesn’t dry properly.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello Sudhir,
Thank you for reaching out and sharing your feedback about your Samsung dryer. I understand you're having an issue with your dryer as the dry time is very high and clothes don't dry properly. We do apologize for the inconvenience this has caused you. We are here to help.
To help you with this, I am providing this link https://www.samsung.com/us/support/troubleshooting/TSG01000999/ to guide you on the issue. Just click on "Dryer cycle takes too long" and "Dryer is not hot enough" for the troubleshooting steps.
You can also check this link https://www.samsung.com/us/support/answer/ANS00051022/ for the cycles, settings, and features of your Samsung dryer.
Another link you may find useful is this one https://www.samsung.com/us/support/search/?query=dryer&referrerPageUrl=https%3A%2F%2Fwww.samsung.com%2Fus%2Fsupport%2F as it has all the troubleshooting guides, links, videos, and other resources you might need for your Samsung dryer.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Your reference number is 1144446778.
-Noraina
Delivery and set-up leave something to be desired
||Posted . Owned for 2 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love the washer and dryer! Watch out if you pay for delivery and set-up the guy didn’t level the dryer at all.This is very upsetting!
I would recommend this to a friendDrys fast and is quiet
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Only thing I would change about this set is put controls down lower for stacking. It’s amazing though. Fries so much faster than my old unit.
I would recommend this to a friendGreat dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Great dryer. Only drawback is you can not control temperature in each setting just in timed dry. Also moisture sensor seems off and cloths are not always dry.
I would recommend this to a friendLoves Samsung
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Needed a dryer right away. It was nice the store display was available and fitted in my van. Great dryer and durable
I would recommend this to a friendHorrible purchas
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Absolutely horrible purchase. Takes 3-4 hours to dry a load of clothes. Do not buy
No, I would not recommend this to a friendBrand response from Samsung
Posted .DanielleG, we understand the disappointment of dealing with a dryer that takes too long to dry clothes. Let us help
Here is a guide to help you troubleshoot if your dryer takes too long to dry your laundry. Please click on the embedded word.
Clothes are not dry after using Samsung dryer
https://www.samsung.com/us/support/troubleshoot/TSG10001001/#dryer-cycle-takes-too-long
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150463192) to help our team pull up your information.
Have a great day.
^Camille
Haven’t received yet
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Have not received this item yet but will report back after I receive it.
I would recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
We strive to help you with your order. To better assist you with this issue, please contact the BestBuy customer service department at (888) 237-8289. They are available 24 hours a day. They can answer your questions, transfer you to your local store to address your concerns or help you track the status of your order.
Have a great day.
-John
Service
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It was great. Only complaint that the delivery had to come twice since the stacking part didn’t come the first time. But Overall great service
I would recommend this to a friendSamsung dryer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Happy with the appliance and the gentlemen who delivered and installed it. It was obvious that they wanted me to be happy before they left.
I would recommend this to a friendDryer
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The lint filter is very hard to get lent out of and clean . Can’t change heat temperature when on “normal” setting which seems weird , have to go to time dry in order to adjust heat temperature.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi there,
I see you are having concerns with your new Samsung Washer. The issue you have with the unit is normal. Only certain setting are allowed under each sensor settings. You can adjust anything with the time dry option because it is a manual dry option. Thank you for choosing Samsung. ^Brad
Keenon Nelson
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The experience i had with the team members at the store very knowledgeable and helpful. They got me in and out the very fast on a vey busy day.
I would recommend this to a friendAmazing product
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love it. The guys who came to set it up were amazing. I made the best choice with this product. I should not have waited so long to up grade.
I would recommend this to a friendSamsung Dryer purchase
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.The new dryer I purchased works wonderful, dries clothes in half the time it took my old dryer saving $$$ is well worth it !
I would recommend this to a friend