Customer Ratings & Reviews
- Model:
- DVE45T6000W
- SKU:
- 6415796
Rating by feature
- Capacity
Rating 4.7 out of 5 stars
- Dry Time
Rating 4.6 out of 5 stars
- Ease of Use
Rating 4.6 out of 5 stars
Customers are saying
Customers often highlight the product's excellent overall performance, low noise level, and great ease of use. Many also appreciate its amazing capacity for large loads, effective dryer performance that stops when clothes are dry, and good value for the price, fitting well into various homes. However, a few customers have noted unexpected aspects regarding the spin cycle and some surprises during installation.
This summary was generated by AI based on customer reviews.
Delivery
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Horrible. Didn’t communicate and missed delivery. Had to call them to have it rescheduled. Washer came not working upon arrival
I would recommend this to a friendBrand response from Samsung
Posted .Hello Tracy, we are sorry to hear your experience with the delivery and installation was less than satisfactory. Thank you for bringing this to our attention. It help us continue to work towards improving the overall customer experience. I am including a link to a troubleshooting guide to support your concerns on the washing machine not working (https://bit.ly/30uaotl). If you have questions or further concerns, contact us directly on Facebook at (http://m.me/samsungsupport) or on Twitter at (https://twitter.com/messages/compose?recipient_id=18768513). When you message us, give them this number (1143889624) and it will help our team pull up your information. Thank you for being a Samsung customer. ^Lena
Good Buy
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Features and Initial quality is very good for the price point. Only thing is I wish it included a drying rack like my only Samsung dryer.
I would recommend this to a friendMRSMURF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.What a great find and appliance for the value and price I paid...very user friendly and compliment to its' matching dryer!
I would recommend this to a friendCostly hookup
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Why doesn't Samsung include the conversion kit from natural gas to propane? And why doesn't Samsung AND Best Buy inform the buyer that a kit is needed if using propane? The part costs about ten bucks! Shame on Samsung. In addition, most propane lines are 1 inch but this dryer requires a 3/4 inch valve. I ended up paying more than $500 to have the dryer hooked up, as it required two trips and lots of running around to find a conversion kit.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hi There,
Thank you for bringing this to our attention. We sincerely apologize for the issue you're getting with your Stackable Gas Dryer, as it costs you to get your dryer hookup. This is not the experience that we want you to have. Gas dryers are equipped with a burner vent for use with natural gas. If you plan to use your dryer with LP (liquid propane) gas, it must be converted for safe and proper performance by a qualified service technician. (LNG models only). You must check the burner of your model and use the appropriate LP Kit accordingly. To check the detailed information on the burner, open the door and check the rating label located on the door frame. The Gas Dryer has the LPKIT-4/XAA conversion from natural gas to liquid propane.
Kindly check our website under Specs for reference:
https://www.samsung.com/us/home-appliances/dryers/gas/7-5-cu-ft-front-load-dryer-with-sensor-dry-in-platinum-dvg45t6000p-a3/#specs
You may visit the User's Manual on Page 18 for more information:
https://downloadcenter.samsung.com/content/UM/202110/20211022010943373/DV6000_DC68-03381W-04_EN_CFR_MES.pdf
In case of repairs will be needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/DVG45T6000P/A3
One (1) Year All Parts and Labor
Should you need assistance, you may reach us via the following for immediate support:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144756815
Thank you for choosing Samsung. Have a great day!
^Chrystel
Worst purchase ever!!!
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Did not clean clothes greasy stains after washing.
No, I would not recommend this to a friendBrand response from Samsung
Posted .ElviraJ, we understand how you feel and want you to have clean clothes. Let's go ahead and help you.
If your clothes are not cleaned after using the washer, here is a link to help you. Please click on the embedded words. Also, click on "stained and damaged" for further details.
Clothes are not clean after washing in Samsung washing machine
https://www.samsung.com/us/support/troubleshooting/TSG01108627/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1146597696) to help our team pull up your information.
Have a great day.
^Camille
Not a good appliance
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Do not buy, very unsatisfied with this product, spinning cycle did not function
No, I would not recommend this to a friendBrand response from Samsung
Posted .Maria, we understand how important it is to have a reliable appliance at home. Let us help you with your washer.
Below is a troubleshooting guide if your washer is not spinning. Please click on the embedded words and choose the "No, Did this resolve your issue?" option to access the complete steps.
Samsung washing machine does not spin at all
https://www.samsung.com/us/support/troubleshoot/TSG10003486/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1150339271) to help our team pull up your information.
Have a great day.
^Camille
The app is awesome
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I love when we get notifications when our loads are done. I’ve forgotten about the laundry numerous times.
I would recommend this to a friendGood
||Posted . Owned for 4 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.We bought the set for our new house, it works great, there are times when clothes doesn't come out fully dry but other than I have no issues.
I would recommend this to a friendSamsung!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Samsung made it, so what do I need? It can be a problem that it can be used for a long time because it is sturdy!
I would recommend this to a friendNice dryer
||Posted . Owned for 3 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.It's been great so far. No problems at all. The color almost matches the black stainless washer we have already.
I would recommend this to a friendMoney well spent
||Posted . Owned for 5 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Best washer and dryer! Just has a super long notification sound from the washer/ dryer to let you know it’s finished
I would recommend this to a friend5stars
||Posted . Owned for 2 weeks when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love using this dryer. Very happy that I was able to return the original dryer and was able to get this one.
I would recommend this to a friendDont' Buy it
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible experience. This is the second washer I’ve bought, and both arrived broken. When spinning, it shook the entire house.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Hello RobertaR,
We understand the inconvenience of dealing with a shaking washer. We're here to help.
To troubleshoot the shaking washer, check out the link below. It offers additional resources on laundry load size, washer cycles, settings, and features. A helpful video guide you may watch from beginning to end is also attached.
Samsung washing machine is shaking:
https://www.samsung.com/us/support/troubleshooting/TSG01001016
You may also refer to page 50 of the user manual for other solutions when the washer vibrates excessively.
https://downloadcenter.samsung.com/content/UM/202407/20240725162733027/DC68-04006R-06_IB_WF6000T_EN_R.pdf
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1148131351) to help our team pull up your information when you message us.
Thank you.
-Angelica
Excessively Noisy Dryer—A Regrettable Purchase
||Posted . Owned for less than 1 week when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.I recently purchased a Samsung dryer from Best Buy, and from the very first day, it has been excessively noisy even when drying a small load of laundry. I would advise staying away from this product. It's truly not worth the money, and I deeply regret my purchase.
No, I would not recommend this to a friendBrand response from Samsung
Posted .DrSaint, we know how inconvenient it is to deal with a noisy dryer. Let us help.
Below is a link detailing the different sounds that a dryer can make. Please match the noise information to the noise that you hear from the dryer. Kindly watch the video included.
Samsung dryer is noisy
https://www.samsung.com/us/support/troubleshooting/TSG01000979/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147111487) to help our team pull up your information.
Have a great day.
^Camille
Terrible service and delivery
||Posted . Owned for 1.5 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Worst service ever. Delivered. Did not have correct parts with. Told my husband to go get correct parts and they would return. We had already paid for parts. They didn’t return and we paid twice for parts. After a week of waiting and not being able to contact correct people we paid another company to hook it up
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued BestBuy Client,
Thank you for leaving a review. Don't hesitate to contact our BestBuy Customer Service department at (888) 237-8289 to assist you better. They are available 24 hours a day. They can answer your question or transfer you to give feedback on the overall service you received from the delivery staff.
Have a great day.
-John
MRSMURF
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Heckuva value for the price I paid..a really user friendly appliance that couples nicely with the matching washer.
I would recommend this to a friendGood product
||Posted . Owned for more than 2 years when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Good product. The instructions on the different settings weren’t direct but once you learn your machine it works great
I would recommend this to a friendStack the dryer
||Posted . Owned for 11 months when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Love our dryer. Stacks nicely on the matching washing machine. We bought this just so we could stack,
I would recommend this to a friendWorst washer
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.So many issues, don't buy this product. I bought new appliance almost a month ago, and still issue not fixed . Geek squad support is worst and waste of time. I asked for call, they called me said "Hello, hello" and hung up the line. They failed to fix the issue. In fact they did nothing to fix the issue. I wanted to give 0 rating for product and Geek squad, but it automatically picked 1 star ..so 1 star is not my rating.
No, I would not recommend this to a friendBrand response from Samsung
Posted .Dear Valued Best Buy Client,
Thank you for bringing this to our attention. We apologize for any inconvenience this may have caused you. The experience is not what we expect from our customers. To better assist you with this issue, please contact the Best Buy customer service department at P. (888) 237-8289 H.24 Hours a Day. They can either answer your question or transfer you to your local store to answer your specific concern.
Your reference number is 1144675765.
-Noraina
No complaints
||Posted . Owned for 1 month when reviewed.This reviewer received promo considerations or sweepstakes entry for writing a review.Owned for one month. No issues, easy install. Would recommend - looks nice with the matching dryer
I would recommend this to a friend